Online Graduate Manager (Student Services Generalist)

LUDDY SCHOOL OF INFO COMP & EN (BL-INFO-IUBLA)

The Luddy School of Informatics, Computing, and Engineering is world-renowned as an innovative leader in the teaching and research of the use of technology to solve real-world problems. We focus on what is possible and take a broad view of computing and information technology education and research. The Luddy School also prides itself on its welcoming, inclusive atmosphere that encourages collaboration while respecting individual ideas and expression. 

Department-Specific Responsibilities

• Responsible for general management of all online graduate program student services including admissions, recruitment, student services, communications, and records.
• Serves as the primary contact and liaison with faculty, staff and administrators in the unit, school, campus, other universities and professional associations on matters that relate to online graduate students. 
• Contributes to the development of new and existing online programs, polices, and procedures. 
• Serves as member of the Online Admissions and other relevant committees. 
• Aides the School's Director of Online Education in establishing goals, priorities, and operational procedures involving online student services. 
• Oversees online student events including orientation, graduation, immersion weekends, and other ad-hoc campus events. 
• Aides in the development and implementation of graduate admissions processes for online programs in consultation with the Director of Online Education and Admissions Chairs. 
• Coordinates prospective student webinars, and maintains yearly communication plans. Serves as primary contact for admissions concerns and resolves problems with other academic units including the Office of International Services, the University Graduate School, and the Office of the Registrar. 
• Oversees online student inquiries and records management. 
• Informs current online students of academic policies and procedures and refers students to additional departmental or campus resources when applicable. 
• Consults students with oversight from the Director of Online Education regarding academic issues, course substitutions, and degree progress. Seeks guidance from the Director of Online Education, Departmental Chairs, or Academic Dean on more complex academic issues related to curriculum or other personal issues. 
• Provides information regarding online graduate students as requested. 
• Accountable for the online student prospect management cycle. 
• Serves as liaison with the School development and communication offices, and primary contact with campus partners. 
• Responsible for recruitment efforts, which includes travel and participation in graduate recruitment fairs and professional conferences. 
• Under the direction of the Director, designs communications content and is a liaison with the school communications office in support of recruitment and students services.
  Data Analysis, Reporting, and Management: Ensure faculty and staff reporting needs are met with accurate, relevant, and timely data management. 
• Produces and reports necessary admissions, enrollment, recruitment, and academic data for Program Directors and leadership, and other school administrators as requested.

General Responsibilities

• Develops and implements programs and initiatives that touch on various/multiple student-related goals, such as enhancing and reinforcing academic engagement and experiential learning; increasing student engagement, wellness, and involvement; fostering learning, inclusion, and development; supporting students in crisis and adversity; and improving the student campus experience.
• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting 1-on-1 to discuss areas of concern on campus, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student services goals, often coordinating funding to sponsor student programs and initiatives.
• Projects outcomes for services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student services against projected outcomes; may prepare reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• May serve on committees and perform student services research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications for student services initiatives to ensure student participation and engagement.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. 

EDUCATION

Required

• Bachelor's degree in public affairs, counseling, social work, education, business, or related field

Preferred

• Master's degree in higher education student affairs or related field

WORK EXPERIENCE

Preferred

• 4 years in student services, higher education, or related field

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Demonstrates ability to maintain confidential information
• Demonstrates customer service skills
• Commitment to working with people from diverse backgrounds and commitment to cultural competency
• Ability to build strong partnerships with students and other university departments

This role requires the incumbent have the ability to operate a computer and other standard office productivity equipment for extended periods of time, the ability to attend meetings, and the ability to communicate verbally and in writing with a variety of people. This role also requires independent decision-making, management of multiple tasks, the ability to adhere to deadlines, confidentiality, and maintenance of concentration with frequent interruptions.  The role also requires that the incumbent remain calm under pressure and to present clear and accurate information to others in a professional, tactful manner, as this role requires intense mental concentration much of the time. The position also involves sedentary work as well as periods of time moving around an office environment and the campus.  The person in this role must be able to perform the essential functions with or without an accommodation.

Bloomington, Indiana

$41,000.04 per year and $46,000.08 per year dependent upon experience and internal equity.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure .

Career Level: Core

FLSA: Exempt

Job Function: Student Services

Job Family: Student Services Generalist

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This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information .

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