Online Education Proctor

Apply now Job no:533255
Work type:Classified Staff
Location:Eugene, OR
Categories:Administrative/Professional, Administrative/Office Support

Department: UO Online
Classification: Office Specialist 2
Appointment Type and Duration: Regular, Ongoing
Salary: $16.19 - $23.69 per hour
FTE: 1.0

February 5, 2024. Position open until filled.

Please include your resume along with a cover letter.

The Office of the Provost (OtP) upholds, provides leadership on, and carries out the academic mission of the University. In service to this mission, the office: promotes and sustains the highest standards in teaching, research, and service; fosters and advocates for faculty; promotes a respectful work environment, equity and inclusion, and a family-friendly workplace; supports and coordinates matters that pertain to faculty and academics, including hiring, retention, promotion, and tenure processes; advances university outreach to the community, academic extension, and internationalization.

The Online Education Proctor provides exceptional customer service to students, staff, faculty, and community members utilizing the UO Online exam center. The Online Education Proctor greets visitors, answers questions, handles complaints, makes referrals as appropriate, and provides program information. The Online Education Proctor must be able to explain rules, policies, and procedures in common and uncommon situations to a wide variety of audiences.

The Online Education Proctor maintains exam security at the UO Online exam center by confirming student identity, monitoring active exam sessions, verifying allowed materials, safeguarding exams and passwords, and collecting exam materials. This position helps students to schedule on-campus exams or arrange proctoring for off-site exams. The proctor will work independently and must exercise sound judgment. The person in this position will work without daily oversight and will manage the operations of the online testing center independently.

This position reports to the UO Online Exam Manager.

• Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents; OR
• An Associate's degree in Office Occupations or Office Technology; OR
• Graduation from a private school of business with a Certificate in Office Occupations or Office Technology and one year of general clerical experience.

• Excellent communication skills
• Proficiency with Windows operating system
• Basic computer troubleshooting skills
• Demonstrated ability to interact professionally with students, faculty, staff, and community members from diverse backgrounds in support of a welcoming and inclusive environment.
• Exceptional organization skills
• Ability to work independently and within a team environment
• Skilled at maintaining comprehensive written documentation

• Bachelors’ degree
• Two years’ experience in customer service
• One year experience working in higher education

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background inquiry.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits .

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at [email protected] or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination .

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report .