Online and Distance Education Program Specialist

North Carolina State University, United States

Updated: about 13 hours ago
Location: Raleigh, NORTH CAROLINA
Deadline: ;

Posting Details
Job Posting Information


Posting Number PG195206SP
Internal Recruitment No
Working Title Online and Distance Education Program Specialist
Anticipated Hiring Range $59,310 - $65,901
Work Schedule Monday - Friday, with an eight-hour workday scheduled between 8:00am - 6:00pm. The specific work schedule will be determined upon hire based on operational needs. This position follows a hybrid work arrangement.
Job Location Raleigh, NC
Department DELTA
About the Department
DELTA’s role within the Office of the Provost is to advance the integration and support of learning technologies in NC State’s academic programs and courses, both on campus and at a distance. DELTA supports distance-based credit programs and courses for the university, and provides enterprise academic technology and instructional support services for all modes of course delivery. Working with NC State instructors and partners, DELTA leads the way in designing, creating, implementing and supporting extraordinary digital learning experiences for our community of learners. DELTA applies expertise in technologies and pedagogies to create and nurture innovative, effective and impactful digital learning experiences for our community of instructors and learners with a collaborative, service-oriented and innovative mindset.
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
What we offer:
  • Medical , Dental , and Vision
  • Flexible Spending Account
  • Retirement Programs
  • Disability Plans
  • Life Insurance
  • Accident Plan
  • Paid Time Off and Other Leave Programs
  • 12 Holidays Each Year
  • Tuition and Academic Assistance
  • And so much more!


Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties
The Online and Distance Education (ODE) Program Specialist supports the ODE Administrative Services team and reports to the Director of Online and Distance Education. ODE provides leadership and operational support for NC State’s online and distance education programs, partnering with academic units and campus teams to support program operations, student and faculty services, compliance, and effective program delivery.
In this role, you will provide administrative and operational support across admissions and enrollment, student and faculty services, systems and records, communications, website administration, and daily program operations. You will apply university, state, and distance education policies, resolve issues, maintain accurate information, and collaborate with campus partners to deliver responsive, consistent service.
Program Administration and Admissions Support
As part of the team, you will support admissions and enrollment processes while ensuring accurate, efficient, and compliant program operations.
  • Process Non-Degree Studies (NDS) applications in SLATE and complete related registration actions in PeopleSoft (SIS), monitoring workflows, researching issues, and coordinating timely resolutions.
  • Serve as a responsive resource for distance education students, faculty, staff, academic departments, colleges, and campus partners, addressing questions and resolving issues through ServiceNow, email, telephone, and direct consultation.
  • Apply university and state requirements related to admissions, enrollment, academic standards, campus safety, international students, and distance education policies.
  • Research and resolve admissions, registration, enrollment, and distance education questions through ServiceNow, email, and telephone, providing clear and accurate guidance.
  • Collaborate with Enrollment Management and Student Affairs (EMAS), Registration and Records, and other campus partners to resolve admissions, registration, and enrollment matters.
  • Develop, improve, and maintain standard operating procedures, training materials, and process documentation.


Systems, Data and Operational Support
You will help maintain reliable systems, accurate records, and efficient day-to-day operations that support online and distance education.
  • Maintain program databases, records, websites, and related systems, ensuring data accuracy, quality control, compliance with university standards, and current website content through WordPress.
  • Support DELTA systems and tools, including Moodle, Canvas, and ServiceNow, by maintaining accurate information, consistent service, and effective operational processes.
  • Troubleshoot system and operational issues, coordinate timely resolutions with DELTA teams and campus partners, and collaborate on the ODE website, Virtual Orientation, and ODE/DELTA systems.
  • Maintain current website content through WordPress, reviewing information and coordinating updates when resources become outdated or inaccurate.

Communication and Marketing
You will have the opportunity to support clear, accurate communications and contribute to marketing and recruitment efforts that promote ODE programs and services.
  • Communicate admissions, registration, distance education, and university policies clearly and accurately while supporting ODE graduate and program communications through email, newsletters, and tools such as Yet Another Mail Merge (YAMM).
  • Maintain accurate, current ODE website content that supports program communications, marketing, and recruitment; review resources regularly and coordinate updates to outdated or inaccurate information.
  • Support marketing and recruitment initiatives by adding new programs to the ODE website, generating Lightcast Analyst labor market data reports, and collaborating with program coordinators and campus partners.

This is a great opportunity for you to make a meaningful impact on the day-to-day success of NC State’s online and distance education programs. As an ideal candidate, you will bring strong organizational and communication skills, sound judgment, attention to detail, and the ability to manage multiple priorities while providing exceptional service. We invite you to bring your expertise to the ODE Administrative Services team. 
Other Responsibilities
  • Supports DE Directors and Coordinators meetings and forums by assisting with planning, coordination, materials, and logistics.
  • Supports DELTA Testing Services during final examinations and at other times as needed.
  • Participates in ODE initiatives, process improvements, and special projects.

Qualifications


Minimum Experience/Education
Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience.
 
All degrees must be received from appropriately accredited institutions.
Preferred Qualifications
  • Software Proficiency: In-depth knowledge of WordPress, Google Workspace, and Microsoft Office Suite (Word, Excel).
  • University Policies: Familiarity with university policies and procedures, including regulatory compliance and operational guidelines.
  • Customer Service: Skills in providing excellent customer service, addressing inquiries, and resolving issues efficiently.
  • Judgment and Discretion: Competence in handling sensitive and confidential information with care.
  • Proficient in conveying information with reference to guidelines, operational systems, policies, and procedures to faculty, staff, students, and stakeholders.
Required License or Certification
  • N/A.
Valid NC Driver's License required No
Commercial Driver's License Required? No

Recruitment Dates and Special Instructions


Job Open Date 09/10/2026
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.) 09/16/2026
Notice to Applicants
Please make sure that the work history you list on your application is identical to the work history listed on your resume. The application must be filled out completely, do not use the phrase “see resume”.
To answer the supplemental questions, please provide specific examples from your professional experience. Responses should describe your individual contributions and responsibilities rather than those of a team or group.
Digital Education and Learning Technology Applications (DELTA) is seeking to fill two positions from this posting.
Special Instructions
Please include as attachments a resume/CV, cover letter, and contact information for at least 3 professional references.
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Position Details


Position Number 00109036
Position Type SHRA
Position Classification Band Title University Program Specialist
Position Classification Band Level Journey
Position Classification Salary Range $ 36,381 - $ 91,526
Salary Grade Equivalency NC12
Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.00
Appointment 12 Month Recurring
Mandatory Designation - Adverse Weather Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events Non Mandatory - Emergency Event
Time Limited Position No
Time-Limited Appointment Length (if applicable)
Department Id 339001 - DELTA
EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] .
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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