One Card Systems Technician

North Carolina State University, United States

Updated: 15 days ago
Location: Raleigh, NORTH CAROLINA
Deadline: ;

Posting Details
Job Posting Information


Posting Number PG194025SP
Internal Recruitment No
Working Title One Card Systems Technician
Anticipated Hiring Range $62,000 - $64,091
Work Schedule Monday-Friday; 8am-5pm; occasional overtime required during heavy workloads and opening weekend in August
Job Location Raleigh, North Carolina
Department One Card Office
About the Department
NC State was named a great place to work in the 2022 Forbes annual survey as the best large employer in North Carolina. NC State embodies a culture that values collaboration, creativity, innovation, and teamwork. We provide a team-oriented culture, work/life balance, and work that makes a difference in our community, the state, and beyond. We also offer great benefits for SHRA/EHRA permanent positions, including tuition reimbursement at any university in the UNC system, healthcare, vacation, holiday and sick leave, paid parental leave, retirement and more. You can even join the NC State Wellness and Recreation Center and receive discounted meals on campus.
Campus Enterprises is NC State University’s division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success.
The Wolfpack One Card department supports effective and reliable functionality of systems utilizing ID card technology and provides students, faculty, staff and visitors with one-stop functionality.
For more information about why you should consider working for Campus Enterprises at NC State, visit our website at https://campusenterprises.ncsu.edu/dept/hr/opportunities/permanent-opportunities/
Essential Job Duties
The purpose of the position is to support the campus wide services related to card office and card transaction processing, including:
  • Provide technical oversight of the card office systems and transaction processing systems within Campus Enterprises to ensure operations are fully functioning.
  • Lead in the configuration of new dining locations so they are able to communicate over the campus network and can successfully transact via P2PE/Gold.
  • Update software and hardware systems as needed with patching and software releases.
  • Provide technical support to Micros POS of the Card Office as needed.
  • Write and distribute database queries to provide system financial information to users.
  • Serve as the liaison with campus departments that utilize the system for data and transactions to troubleshoot problems and implement new features.
  • Utilize ODBC report writing software to configure and provide report data as needed.
  • Serve as Level 1 tech support for transaction systems and users.
  • Assist in the programming and implementation of biometric devices in conjunction with the meal plan program.
  • Support the director in Identifying retail hospitality and student-service opportunities that continually improve customer experiences.
  • Respond to service requests in a prioritized and prompt manner.
Other Responsibilities
  • Model the division’s mission and values and foster a positive, cohesive workplace.
  • Understand the goals and culture of the organization and understand how employees’ work activities, teamwork and customer service impact vendors and clients.
  • Adhere to all university policies, procedures and regulations and division standard operating practices and protocols.
  • Perform other duties as assigned to ensure Campus Enterprises’ business needs are met.

Qualifications


Minimum Experience/Education

Associate’s degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or bachelor’s degree and one year of experience in the information technology field related to the area of assignment; or bachelor’s degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.

Other Required Qualifications
  • Comprehension of commonly applied principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and related software systems, processes and procedures.
  • Ability to apply organizational theories to solve various business issues.
  • Must be able to multi-task and set priorities to meet deadlines.
  • Must be able to work autonomously and efficiently, in addition to work with cross-functional teams.
  • Provide outstanding customer service, including the ability to remain professional and respectful under pressure when dealing with difficult situations, to team and customers.
  • Strong written and verbal communication skills to effectively communicate with customers, peers and supervisors; and ability to professionally communicate with multiple levels of employees within the University.
  • Must follow written and verbal instructions.
  • Proficiency with word processing and spreadsheet platforms, Microsoft Office or Google Suite.
  • Requires bending, twisting, pulling and pushing.
  • Must be able to lift 30 pounds above head and up to 60 pounds on rare occasions, with or without reasonable accommodation.
Preferred Qualifications
  • Progressive program/system management experience, preferably in a higher education setting.
  • Knowledge of basic networking equipment and concepts.
  • Demonstrated management skills such as leadership, planning, and organization.
  • Considerable knowledge of University software systems – WRS, Peoplesoft, PeopleAdmin, SIS, SAR, etc.
  • Supervisory experience
Required License or Certification
N/A
Valid NC Driver's License required No
Commercial Driver's License Required? No

Recruitment Dates and Special Instructions


Job Open Date 05/23/2024
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.) 05/30/2024
Notice to Applicants
Please make sure that the work history you list on your application is identical to the work history listed on your resume. The application must be filled out completely, do not use the phrase “see resume.”
Special Instructions
Along with your completed application, please include as attachments a resume and cover letter.

Position Details


Position Number 00110838
Position Type SHRA
Position Classification Band Title Technology Support Analyst
Position Classification Band Level Journey
Position Classification Salary Range $ 35,406 - $ 95,992
Salary Grade Equivalency IT03
Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0
Appointment 12 Month Recurring
Mandatory Designation - Adverse Weather Mandatory - Adverse Weather
Mandatory Designation - Emergency Events Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies
Time Limited Position No
Time-Limited Appointment Length (if applicable)
Department Id 474101 - All Campus Network Office
AA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] .
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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