Office Specialist Sr

74037BR

Campus: Tempe

Office Specialist Sr

Job Description

University Registrar Services is seeking versatile and detail-oriented individuals to join the Course Catalog and Curriculum Maintenance team on the Tempe campus as an Office Specialist Sr. Office Specialist Seniors perform a variety of administrative work of a specialized nature that it is critical to the success of the University’s curriculum operations. The work requires a strong attention to detail, ability to analyze complex material, confidence in decision-making, and ability to meet established deadlines. This position has an opportunity to collaborate across many departments within the University as the individual works to support the implementation of curricular requests.  

Job Family

Clerical & Admin Support

Department Name

University Registrar Services

Full-Time/Part-Time

Full-Time

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$15.92 per hour

Close Date

09-December-2021 is the initial close date. Applications will continue to be accepted and reviewed until all positions have been filled.

Essential Duties

• Update, evaluate, and retrieve information in a student information system (e.g., PeopleSoft) especially for non-routine and complex cases.
• Provide general information and convey university curricular policies and procedures to faculty, staff and students by e-mail through Salesforce case management.  
• Act as liaison with provost, departments and colleges in matters pertaining to curriculum.
• Create documents, correspondence and reports.
• Coordinate and participate in special projects and committees.
• Cross-train team members in diverse activities to assist with variable peak processing demands.
• Apply functional knowledge to analyze and respond to matters requiring comprehensive knowledge of department policies and procedures.
• Research and interpret a variety of levels of information and authorize exceptions to policy within defined limits.
• Analyze and resolve complex problems and provide assistance to others.
• Update affected policy/procedure manuals.

Minimum Qualifications

Five (5) years of increasingly responsible office/clerical experience, which includes one (1) year in a directly related function; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Demonstrated knowledge of University policies and procedures.
• Evidence of effective verbal and written communication skills.
• Experience in retrieving and updating information in a student information system (e.g., PeopleSoft)
• Experience in analyzing and organization of data with attention to detail.
• Experience with Microsoft Office applications (i.e. Word, Excel, Outlook)
• Experience in resolving complex issues and researching non-routine inquiries received by students, faculty, and staff; University departments and advising units.
• Experience with CRM systems, (i.e., Salesforce).
• Experience establishing and maintaining effective working relationships with faculty, staff, student, community partners and other stakeholders.

Working Environment

• Ability to clearly communicate to perform essential functions  
• Use computer to enter data, research issues, respond to inquiries, and organize data
• Frequent/constant sitting on a chair at desk or work area
• Navigate a driving and high-paced environment, all while providing thorough support to the University community 
• Ability to work independently
• May require occasional heavy lifting up to 50 pounds

Department Statement

The University Registrar Services develops and maintains registration and academic records for the University, consistently applying a commitment to accuracy, integrity, and confidentiality. Our primary goal is to promote quality by exceeding the expectations of our customers, as we assist students, prospective students, parents, alumni, faculty, staff, and the community.

Through an array of diversified functions, innovative technology, and focused data reporting, University Registrar Services actively supports the colleges/schools in the advancement of the University's goals for service, teaching, retention, and graduation.

ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a wellness program; disability and leaves program (vacation, sick, and family); paid holidays; and retirement programs.

Visit https://cfo.asu.edu/hr-benefits for further details, as well as https://cfo.asu.edu/hr-applicant to view ASU President Crow's video on what ASU has to offer employees.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

COVID-19 Vaccination Requirements - Under the recent executive order issued by President Biden requiring all employees of federal contractors to receive COVID-19 vaccinations, ASU expects all employees, including new hires, to be vaccinated unless they have an approved medical or religious accommodation. Proof of vaccination will be required by January 4, 2022. For questions about medical or religious accommodations, please visit the Office of Diversity, Equity and Inclusion’s https://cfo.asu.edu/DEI and see “Workplace accommodations”.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.