Office Specialist - Insurance Biller/Credentialing

Updated: 2 months ago
Job Type: FullTime
Deadline: 28 Sep 2022


Campus: Tempe

Office Specialist

Job Description

The ASU Health Services - Insurance department is seeking for an Insurance Biller/Credentialing full-time position. The primary focus is to ensure the accurate and timely posting of Electronic Remittance Files (ERAs), explanation of benefits (EOBs), payer correspondence, patient payments, and all other deposit information to the practice management system. The ideal candidate will be responsible for ensuring that all critical tasks are fulfilled on a timely and high-quality basis.

Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes:

  • Tuition Reduction Program for staff members, their spouses, and dependents, available on day one.
  • Low-cost health, dental, vision, and life insurance benefits available on day one.
  • Retirement program designed to promote long-term savings and provide income upon retirement.
  • Paid time for volunteer and professional development.
  • Wellness program for preventative health education and screenings.
  • Disability and leave program for income protection.
  • Employee assistance for free and confidential behavioral health services.

Days and Schedule: This position is a Full-time position from Monday thru Friday 8AM to 5PM.

Work location is at the ASU Tempe campus

Job Family

Clerical & Admin Support

Department Name

ASUHS Insurance



VP Code


Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$15.76 - $20.19 per hour; DOE

Close Date


Essential Duties

  • Complies fully with all medical records and information privacy regulations, local, state and federal.Verifies patient balances
  • Mails and emails patient statements and invoices
  • Prepares adjustments to billings for approval by management.
  • Communicates accurately, clearly and professionally with providers and payers, in writing and verbally.
  • Reviews, adjusts and processes remittance advice forms by verifying accuracy and completeness of forms to ensure timely and accurate reimbursement by third party payers of services rendered.
  • Posts ERA files edits, rejections, allowances, and adjustments in accordance with established guidelines.
  • Posts all patient payments, including time-of-service, credit card, cash, and check payments, following the departmental processes and guidelines.
  • Balances electronic and manual posting to the bank deposits daily.
  • Maintain HIPAA compliance.
  • Answers all payer inquiries on a rapid and accurate basis.
  • Performs follow up as needed to ensure reimbursement of all charges.
  • Handles secondary claims under "client responsibility".
  • Provides internal and external correspondence scanning/handling.
  • Reviews client registration information for updates and/or changes to primary and secondary insurance coverage for billing accuracy purposes.
  • Issues client notifications of billing information as required, performs insurance verifications, and maintains all claim activity data.
  • Demonstrates ability to regularly change priorities in order to accomplish all critical tasks and responsibilities.

Minimum Qualifications

Three (3) years of office/clerical experience, which includes one (1) year in a directly related function; OR,Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Evidence of effective communication skills
  • Experience in using computers effectively including inputting, reviewing and retrieving information, extended periods of viewing screen, and using mouse and keyboard
  • Experience in working in an office setting and use office equipment (e.g. scanners, printers, copiers, fax machines, telephones)
  • Experience in sitting or standing for extended periods of time

Working Environment

  • Communicate effectively
  • Use computers effectively including inputting, reviewing and retrieving information, extended periods of viewing screen, and using mouse and keyboard
  • Work in an office setting and use office equipment (e.g. scanners, printers, copiers, fax machines, telephones)
  • Sit or stand for extended periods of time

Department Statement

The mission of the ASU Health Services is to provide high-quality health care that is accessible, affordable and compassionate in order to ensure the well-being and educational success of students at Arizona State University. Through our internal and external academic partners, the ASU Health Services faculty and staff are an integral part of the New American University. ASU Health Services is a member of the Mayo Clinic Care Network. ASU Health Services is fully accredited by the Accreditation Association for Ambulatory Health Care. ASU Health Services facilities are beautiful, modern, efficient, and utilize an electronic health record. ASU Health Services works with our other wellness departments to create a healthy campus model and our physicians and nurse practitioners play a key role working with student leaders.

We are a coordinated group, practicing medicine with staff board certified physicians (with specialties in family medicine, internal medicine, pediatrics, sports medicine, rheumatology, and adolescent medicine) and board­ certified nurse practitioners. To learn more about Health Services, please visit our website at .

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

View or Apply

Similar Positions