Office Specialist - Data and Billing

101710BR

Campus: Tempe

Office Specialist

Job Description

The Office Specialist – Data and Billing ensures the accuracy and reliability of University Housing billing interfaces and student accounts, through the use of meticulous audit management done with advanced reporting in a SQL backend reporting application. This position works in partnership with University Student Business Services and the University Housing Business and Finances (B&F) unit to support integrity of our database and student university bills. A successful candidate will be able to understand the importance of reliable business practices, customer service principles and practices, how to drive inclusive processes to maintain complex business rules, and how to analyze complex data to seek out anomalies that may cause inconveniences to the student experience. We seek a dynamic individual who has a passion for student success, the desire to advance our strategic priorities, and who is committed to partnering with academic colleges, University constituents, and Educational Outreach and Student Services leadership in order to implement our dynamic Residential College program.

Job Family

Clerical & Admin Support

Department Name

UH Operations Pro Staff

Full-Time/Part-Time

Full-Time

VP Code

EDUC OUTRCH & STDT SVCS

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$21.63 - $23.08 per hour; DOE

Essential Duties

The Office Specialist – Data and Billing role is a fast-paced, deadline-driven position which requires attention to detail, ability to multi-task, promotes a positive service environment, continuously evaluates and identifies opportunities to drive process improvements and positively impact the customer experience and aligns with our goals and objectives. The position reports to the Associate Director of University Housing Operations.

Duties and responsibilities include, but are not limited to:

• Maintain accuracy of billing interfaces and reconcile all University Housing charges and credits
• Assess room, board, and other associated fees for University Housing residences through StarRez and daily audit tracking in conjunction with the University Housing Data Analyst
• Design alternative billing processes for groups that need customized options to enhance their experience with University Housing and ASU (Primary database is StarRez)
• Analyze complex billing data and make appropriate adjustments within residential software to meet the established business rules and requirements that University housing department follows
• Develop and prepare internal and external administrative reports, documents and process flows for external partners
• Communicate with various stakeholders (students, partners, parents) through Salesforce, email, slack and other University software platforms
• Manage a variety of requests for data entry and review, including but not limited to, Housing Campus Appeals, Housing Exceptions, Meal Plan Changes and Meal Plan Exemptions
• Work closely with the Information Technology, Occupancy Management, Operations, Residential Life and Sun Devil Hospitality teams to resolve customer concerns
• Research and advise department staff and other university staff on complex student account and billing matters
• Review billing and credits on student accounts to address appeals and to assist customers in understanding bills
• Participate in department wide presentation and group projects for admitted student and perspective student days
• Ability to foster and grow collaborative partnerships with University offices and departments
• Train department staff to read, understand and interpret billing inquiries for student questions
• Work one on one with students and families to address account concerns or questions
• Participate in special projects and other duties as assigned

Minimum Qualifications

Three (3) years of office/clerical experience, which includes one (1) year in a directly related function; OR,Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience with: providing information and explanations of services, policies, rules, and regulations; developing and executing large scale operational tasks; working with committees; managing multiple projects
• Experience with data analysis, accounting, and/or financial reporting
• Evidence of effective written, interpersonal, and oral communication skills
• Experience meeting tight timelines while providing accurate information and services, with high attention to detail
• Ability to meet tight timelines while providing accurate information and quality customer service
• Experience with residential management system software such as StarRez, Atrium and PeopleSoft software packages
• Experience with Microsoft Office applications (e.g. Word, Excel and Outlook)
• Experience in analyzing data and using this information to drive future decisions in a way that improves customer service
• Self-motivated and/or self-starter with the ability to think proactively about completion of tasks

Working Environment

• Professionally represent the University Housing department
• Sit or stand for duration of your shift
• Position may work nights and weekends and travel to support duties and operational functions on all campuses
• Work collaboratively across various departments within the University and with diverse populations and groups
• Use computers effectively – including inputting, reviewing and retrieving information, extended periods of viewing a computer screen, using mouse and keyboard, and sitting
• Use critical thinking to make decisions and/or analyze data
• Supervise students and/or staff
• Communicate effectively both orally and in writing
• Work collaboratively across various departments within the University as well as with diverse populations and groups
• Thrive in a team-focused environment with various constituents, changing tasks and high levels of innovation.

Department Statement

University Housing strives to be a global leader in university student housing - building dynamic, innovative, and inclusive Residential Colleges that foster academic and personal success, empower students to create social value and lasting impacts, facilitate connection to the broader community, and support individual student persistence. ASU University Housing houses 18,000 students at four campus locations in Maricopa County. In support of the University's philosophy of access, excellence, and impact, University Housing promotes academic success and student learning, supports the development of community among our residents, provides student-centered processes and services, and develops and maintains quality accommodations.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.