Office Services Supervisor 1, Academic Advising (5545)
Pocatello - Main
Institution Information
Idaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West. We invite you to apply to be a part of our University community!
Job Description
To supervise an office support unit; hire, train and evaluate support staff; plan, coordinate, and oversee the day-to-day operations; perform a wide variety of secretarial and/or office administration support functions; perform related work.
The Office Services Supervisor will provide oversight of several critical support tasks for the Office of Academic Advising (OAA) and ensure smooth and efficient office operations.
Key Responsibilities
The successful candidate will responsible for the following:
- Management of the OAA front office staff, peer advisors, and all front desk operations.
- Demonstrate and maintain top-level customer service for front line student assistance. Coordinate the promotion of all OAA events.
- Manage office purchases and reconciliation.
- Manage logistics with all OAA position searches Support the Executive Director with meeting scheduling, logistics, and note-taking.
- Management of OAA monthly contact data and reports.
- Management of Student Satisfaction survey data and reports.
- Manage logistics associated with all office travel.
- Assist the ISU Navigate Administrator with the management with the advisor assignment process in Banner.
- Utilize office technology to schedule appointments for academic advisors.
- Management of EPAF’s and other employee records. Management of OAA records.
- Other duties as assigned.
Minimum Qualifications
Good knowledge of:
Some knowledge of:
Experience:
- Interpreting, applying and explaining complex information such as regulations, policies or services
- Independently solving problems/performing liaison activities to deal with individuals or resolve conflicts in a work setting
Additional Information
ISU minimum for this classification is $17.67/hour. Benefits include comprehensive health, dental, and vision; life insurance; disability plan; employee assistance program (EAP); excellent retirement options and company contribution; and generous paid time off/sick leave accrual. To be considered for this opportunity, apply by midnight on March 31, 2024. All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight.
Posting Number: req2167
Type: Working 12 months per year
Position: Classified Staff
Division: Student Services
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].
Preference may be given to veterans who qualify under state and federal laws and regulations.
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