Office Manager (Internal Applicants Only)

Loyola University, United States

Updated: almost 2 years ago
Location: Chicago, ILLINOIS
Job Type: FullTime
Deadline: ;

Posting Details
Posting Details


Position Title Office Manager (Internal Applicants Only)
Job Category Staff
Office/Department Student Health and Edu Srvcs
Location Evergreen Main Campus
Staff Job Type Full-time
If Temporary or Visiting, Estimated End Date:
Position Summary and Duties
The office manager position is responsible for overall front office activities, including the reception area, mail, large purchasing requests and facilities. Also responsible for directing and coordinating office services and related activities, including developing and supervising programs for the maximum utilization of services and equipment.
Coordinate and manage the Student Health Insurance Program including conducting annual and semi-annual open enrollment, working directly with students and parents answering questions regarding benefits, enrollment and assisting them with necessary paperwork. Generates reports, data entry of information and maintains health insurance website. Primary liason between Loyola’s insurance broker and Student Health Services.
Prepare reports and documents as directed for quality assurance within Student Health Services. Manages departmental budget, approves invoices, handles malpractice premiums for clinical staff, manages phone system, enhances electronic medical records, organizes special events/projects. Maintains confidential client records. Handles direct phone and email correspondence from studentsand parents, assist with immunization tracking, recording, and maintaining reports of compliance. Prepare department correspondence, reports, documents, research, and statistical summaries.
Coordinate overall administrative activities for the department. Oversee the work and balance the workload for the office staff within the office; ensure equitable division of work and coverage during team member absences. Coach and mentor office staff as needed to ensure good customer service and adherence to quality standards, deadlines, and procedures. Assist in guiding office staff in handling difficult or complex problems and in resolving escalated complaints or disputes. Provide input to supervisors and employees on job performance or other issues affecting the office work flow and assist in resolving problems. Brief supervisors on outstanding work and escalate unusual issues to supervisors as needed for support or intervention. Train and instruct employees on job duties and company policies, and arrange for training to be provided.
Revise and develop office policies and procedures, and ensure they are implemented appropriately. Identify opportunities for process and office management improvements, and design and implement new systems. Assist with office layout planning, and with managing and maintaining IT needs (with Office of Information Technology). Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports.
Required Qualifications
  • Bachelor’s degree in business administration, communications, or a related field
  • 2-5 years of work experience in an administrative or office management role
  • Must have exceptional attention to detail
  • Strong organizational and time management skills, and ability to priotitize
  • Must be a self-starter and driven
  • Excellent communication and interpersonal skills
  • Strong problem-solving skills and analytical abilities
  • Must be proficient with Microsoft Office Suite; particularly Excel, Teams, Forms
Preferred Qualifications
Experience in healthcare office with electonic medical record systems and medical vocabulary.
Job Posting Date 06/15/2022
Priority Application Deadline Date
Job Close Date
Anticipated Start Date
University Description
Loyola University Maryland is a Jesuit, Catholic university committed to the educational and spiritual traditions of the Society of Jesus and to the ideals of liberal education and the development of the whole person. Accordingly, Loyola inspires students to learn, lead, and serve in a diverse and changing world. Loyola’s beautiful, historic Evergreen campus is located in Baltimore, and its graduate centers are in Timonium and Columbia. Loyola enrolls 4,000 undergraduate and 2,000 graduate students across the Sellinger School of Business and Management, the School of Education, and Loyola College of Arts and Sciences. Founded in 1852, Loyola is one of 27 Jesuit colleges and universities in the United States and the first to bear the name of Saint Ignatius Loyola, founder of the Society of Jesus.
Diversity Statement
Loyola University Maryland strongly values the benefits that diversity brings to the workplace. In accord with its Ignatian values, the University is committed to creating and promoting a community that recognizes the inherent value and dignity of each person. Loyola University Maryland does not discriminate on the basis of race, sex, color, national or ethnic origin, age, religion, disability, marital status, sexual orientation, gender identity, genetic information, military status, or any other legally protected classification. The University recruits, hires, and promotes in accord with this policy and its Core Values.
Special Instructions to Applicants
Successful candidates for any staff, faculty, or administrative position at Loyola University Maryland will be subject to a pre-employment background check.
Loyola University Maryland requires that all faculty, staff, and administrators receive COVID-19 vaccination unless exempted for medical or religious reasons in accordance with University policy.
Quicklink for Posting https://careers.loyola.edu/postings/6120

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