Office Admin Associate

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Job Title:
Office Admin Associate

Department:
Dentistry | Clinic Administration

The Ohio State University College of Dentistry seeks an Office Administrative Associate to join the Office of Clinic Administration. The Office of Clinic Administration oversees the college health care delivery system ensuring optimal health care experience for our dental patients and students.

The Ohio State University College of Dentistry is the fourth largest public dental school in the United States and it is the only public dental school in Ohio. The college is divided into ten divisions with all major ADA-recognized dental specialties represented. The College has approximately 600 students in its undergraduate and graduate programs.

Reporting to the Assistant Dean for Student Clinic Operations, this position provides administrative support for the Office of Clinic Administration.  This position takes priorities from the Associate Dean of Clinic Administration and Patient Care, the Assistant Dean for Student Clinic Operations, and the Clinical Risk/Privacy Officer to operationalize department goals and strategy.  This position will serve as the department and college representative for managing patient complaints/grievances, student licensing examinations, and various department/college activities/events.  This individual will assist with travel arrangements, procurement, and reimbursement for the department; prepare documents and presentation materials; schedule and coordinate department and college events. While maintaining excellent customer service, the individual takes appropriate action to meet customer requests and facilitate problem resolution which may involve multiple clinics and administrative units.  The successful candidate is flexible and has knowledge of office practices and procedures, customer service and/or public relations; the ability to understand and follow verbal and written instructions, handle sensitive inquiries and confidential information from college constituents and the general public, define problems, collect data, establish facts and draw valid conclusions, assess questions and provide appropriate information, and apply principles to solve everyday problems.

Work Schedule
Regular office hours are Monday-Friday from 7:30AM-4:30PM; may be asked to work off hours as needed.

This position will work four weekends per year to support the student dental exams.

Required Screening
This position requires successful completion of a criminal background check and drug and alcohol screening.
 

Physical Requirements
Candidate must be able to push and pull carts containing patient records or office supplies, bend/stretch/twist to pick up supplies, files, retrieve records or maintain office appearance, stands and walks for periods of time serving and assisting customers.

Experience and Education

Required: 6 mos. experience (600 hours course work or training) in customer service or communications, including researching, analyzing and interpreting information; 3 months experience (300 hours course work) in budgeting. 6 mos. experience (600 hours training) in operation of spreadsheet, publication, and/or presentation software and related computer equipment.

Desired: A minimum of 3 years customer service experience with direct (in person) customer contact; a minimum of 3 years of experience using computers to generate a variety of materials ranging from basic to complex; considerable data entry experience with a high level of proficiency using Microsoft Office Windows 2010 in a business environment; ability to use basic office equipment; fax machines, copier/printers, laminators; a high level of verbal and written skills; ability to consistently contribute to and work within a fast-paced team environment.

Pay Range of $17.74 to $23.63 per hour based upon education and experience.

Additional Information:

Location:
Postle Hall (0024)

Position Type:
Regular

Scheduled Hours:
40

Shift:
First Shift

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions .

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.