Nurse Manager, Operations- Duke Raleigh Hospital- ICU

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Raleigh Hospital

Pursue your passion for caring with Duke Raleigh Hospital in Raleigh, North Carolina, which has been part of Duke Health since 1998 and has served Wake County for more than 35 years. Duke Raleigh Hospital features 204 inpatient beds and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in theTriangle!
• Relocation Assistance (based on eligibility)

Duke Raleigh Hospital – South Pavilion 2700 (Medical-Surgical Intensive Care Unit) seeks to hire a Nurse Manager of Operations who will embrace our mission of Advancing Health Together.

Unit Summary:

SP 2700 is a 28-bed medical and surgical intensive care unit that provides care to all critically ill patients for the Raleigh Campus.  The conditions treated are broad, including cardiac, nephrology, neurology, neurosurgery, and oncology.  The unit is semi-closed, with an intensivist managing or co-managing all intensive care patients.  Nursing care is provided in collaboration with other departments and disciplines, including surgical services, pharmacy, case management, social work, oncology nurse navigators, dieticians, and chaplain services.

Required Qualifications:

Education

• A Bachelor of Science in Nursing (BSN) degree is required. A Master of Science in Nursing (MSN) degree is strongly preferred.

Experience

• Three years of experience in inpatient nursing is required.

Degrees, Licensure, and Certification

• Must have current or compact RN licensure in North Carolina.
• BLS certification required.
• Nurses hired into leadership positions must obtain a nursing leadership certification within one year of hire.New nurse leaders who are ineligible to sit for an exam because they have not worked in a leadership role for the minimum required time must complete their certification within one year of becoming eligible.

Duties and Responsibilities of this Level:

• Manage and supervise functions of assigned patient care area on a 24-hour basis; ensure effective delivery of clinical patient care and compliance with administrative and clinical policies and procedures.
• Participate in developing the clinical areas' strategic and operational plans.
• Actively support and promote a professional practice model that encourages staff participation in developing clinical standards, is collaborative and collegial, and utilizes current trends and data in professional practice (clinical and administrative). Openly support and consistently communicate the mission of the unit/department and the organization. Serve as the collective voice for unit(s) staff to communicate with administration. Serve as the staff and patient advocate to ensure optimal patient care.
• Interface with patients and families to ensure that care meets their expectations. Ensure active use of the nursing process for patients from pre-admission/admission to discharge and beyond (based on the clinical setting). Serve as a professional role model and mentor to staff by responding positively to change while supporting colleagues through the change process. Serve as a change agent to facilitate communication and transition that supports the organization's mission.
• Ensure a unit-based workforce that is diverse and cognizant of the value diversity brings to the workplace.
• Ensure coordination/participation of unit-based staff on department- and organization-wide councils/committees. Manage, supervise, and coordinate the 24-hour patient care delivery for assigned areas. Ensure compliance with clinical patient care standards and established policies and procedures.
• Maintain clinical competencies for assigned clinical areas and provide bedside care as needed. Assess/coach and evaluate staff level of practice. Develop programs that foster continued clinical development from novice to expert to positively impact patient care and career satisfaction of staff.
• Maintain required unit records, reports, and statistics for administrative purposes. Ensure compliance with established hospital policies, procedures, objectives, quality control (POCT), PI, safety, environmental, and infection control. Communicate requirements to staff and hold staff accountable to established requirements. Coordinate developing, implementing, and evaluating policies and procedures designed to improve operational efficiency. Coordinate QC/PI activities with appropriate staff.
• Oversee various personnel actions including, but not limited to, hiring, performance appraisals, disciplinary actions, terminations, and other related activities.
• Plan, schedule, and organize work for the group, ensuring proper assignment distribution and delegation, efficient utilization of personnel, space, and facilities, and overall accountability for requisition, care, and maintenance of unit inventory, equipment, and supplies.
• Coordinate the activities of nursing staff with other hospital personnel; accountable for the effective and efficient operation of the unit and staff, including ensuring that orders, treatments, plans of care, and clinical pathways are being carried out in a manner supportive of patient care and recovery. Ensure patient care documentation is complete and accurate per hospital and unit policies and procedures.
• Collaborate with the Director of Clinical Operations to determine the fiscal requirements of assigned unit(s) and prepare budgetary recommendations. Monitor the level of resources utilized in service delivery and assess the appropriateness of resource consumption in the service. Develop action plans with the Director of Clinical Operations to ensure budget and resource efficiency and satisfaction with patient care delivery.
• Perform other related duties incidental to the work described herein.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.