Noyes Service Desk Coordinator

Student and Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. We provide support and services to roughly 25,000 undergraduate, graduate, and professional students on multiple campuses in the U.S. and abroad.
Cornell University is an NCAA Division I institution and a member of the Ivy League. The university fields teams in 37 intercollegiate sports and provides a comprehensive physical education program. The university is committed to excellence in academics and athletics, gender equity and diversity in its programs, and a well-balanced, broad-based intercollegiate athletics program. Athletics and Physical Education offers a diverse program of physical and outdoor education, recreational services, intramural sports and intercollegiate athletic competition, plus Wellness programs for faculty and staff and fitness centers for the entire Cornell community.
Cornell Recreational Services offers a wide variety of fitness, wellness, sports and open recreation activities for Cornell students, staff, faculty, retirees and their spouses/partners. Through our broad-based programs, we try to promote a healthy and holistic lifestyle throughout the campus community.

   

The Noyes Service Desk Coordinator assists the Assistant Director of Fitness Operations and the Director of the Noyes Community Recreation Center (NCRC) with the stewardship and support of the services offered during the evening hours at the NCRC. This role provides direct and indirect support for all necessary facility management, student employee management, and customer service processes to ensure that services are proceeding as intended and are aligned with organizational goals and SCL values. As the first point of contact for visitors, this role utilizes outstanding customer service in interacting with all patrons, providing information, distributing equipment, and ensuring that the facility is being used in accordance with safety rules and regulations. In addition, the position assists in the oversight of student staff which includes assisting with scheduling, training, and providing performance evaluation when needed.

This position is full-time, 12 months per year. Normal working schedule for this position is Sunday through Thursday from 5pm – 1am. During the academic calendar breaks and intercessions, work hours and location may be adjusted to conform to building hours, including a three-week closure during the winter holiday.  This position is not eligible for visa sponsorship. The pay range for this position is $19.48 - $21.20; final offer is dependent on experience, education, etc.

Success Factors:

• Ability to manage multiple competing priorities in a fast-paced environment.
• Ability to work with a variety of individuals and groups in a constructive and collaborative manner.
• Strong organizational skills and attention to detail.
• Exceptional customer service and communication skills, with a focus on creating a warm and welcoming atmosphere for a diverse population.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Required Qualifications:

• High School Diploma and 1-2 years’ experience in a facility or service area supervision, or equivalent combination of education and experience.
• American Red Cross Adult CPR, First Aid, and AED certifications at start of employment or within 30 days of hire.
• American Red Cross Adult CPR, First Aid, and AED Instructor certification at start of employment or within 6-months of hire.
• Excellent customer service, written, and verbal communication skills.
• Basic computer skills including Microsoft office, e-mail, spreadsheets, and social media applications.
• Ability to lift 50 lbs.
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.

Preferred Qualifications:

• Associates degree in Recreation.
• Recreational facility and supervision experience.
• Experience with recreational activities and athletic equipment, and/or working with college age students.
• Marketing and event promotion experience with a focus on social media.

   

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University Job Title:

Bldg Coord II

Job Family:

Facilities & Safety Services

Level:

B

Pay Rate Type:

Hourly

Pay Range:

$19.01 - $19.96

Remote Option Availability:

Fully Onsite

Company:

Endowed

Contact Name:

Brianna Muscente

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

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• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

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2024-02-26