Network Support Specialist

Job Details

Please note: all position postings close at 12:00 A.M. CST on the position closing date

Network Support Specialist
Working Title Fiber and Data Line Technician
Position # A00552
Department Information and Technology Services
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Employment Status:
Full time (29-40 Hrs)
Type of Employment:
Staff
# of openings:
1
Location:
ASU-Jonesboro
Proposed Salary Range:
Commensurate with Experience
Closing:
4/8/24

 

 

 

 

Please note: All postings close at 12 A.M. CST on the closing date.  A-State participates in E-Verify.

Position Summary:

As a Fiber and Data Line Technician, this position will be responsible for the installation, maintenance, and troubleshooting of fiber optic and data communication systems. The primary focus will be ensuring the efficient and reliable operation of these systems, supporting the seamless flow of data within and between various networks. This position will also be a backup for other functions within the department

Duties & Responsibilities:

Installation and Deployment:

• Install and terminate fiber optic cables, ensuring proper connection and adherence to industry standards
• Install and terminate data cables, ensuring proper connection and adherence to industry standards
•  Collaborate with other teams to design and implement fiber and data line infrastructure based on project requirements

 

Maintenance and Repairs:

• Conduct routine inspections to identify and address potential issues before they impact system performance
• Diagnose and troubleshoot network problems, both remotely and on-site
•  Perform repairs and replacements of faulty or damaged components promptly 

 

Testing and Documentation:

• Conduct thorough testing and quality assurance procedures to validate the functionality of installed systems
• Document all installations, configurations, and maintenance activities accurately
• Maintain records of network performance, equipment inventory, and troubleshooting procedures

 

Collaboration and Communication:

• Collaborate with other technicians, engineers, and relevant stakeholders to ensure effective communication and coordination
•  Provide technical support and training to end- users as needed
•  Communicate project progress, issues, and resolutions to the supervisor and project teams

 

Compliance and Safety:

• Adhere to industry standards, regulations, and safety protocols during all activities
• Ensure compliance with local, state, and federal regulations related to fiber optic and data communication installations

Knowledge/Skills/Abilities:

• Strong knowledge of general networking and best practices
• Strong technical aptitude and ability to research & solve complex issues independently
• Willingness and ability to learn new skills and apply them as needed
• Ability to effectively communicate issues and resolutions to all levels of the organization
• Ability to maintain confidentiality with sensitive customer and internal information
• Willingness and ability to work from ladders and scaffolding, including heights up to 20’, indoors and outdoors
• Ability to carry equipment up to 50 lbs

General Days/Hours:

Monday - Friday
8:00 a.m. - 5:00 p.m.
Additional hours as requested and/or needed
Regular and reliable attendance

Other:

Please note: all position postings close at 12:00 A.M. CST on the position closing date
Training: As there is no formal training course within ITS, most training will be OTJ (on the job). The Communications Services Director will identify the individual’s knowledge areas, and will direct additional direction for areas that may need improvement or additional education, in effort to improve performance
Preferred Qualifications:
Possess a valid Driver's License
Experience working with network monitoring tools
Two to three (2-3) years of experience in Network Administration
Two to three (2-3) years of experience working with networking equipment, specifically, including maintenance and upgrades

Minimum Qualifications:

An earned Bachelor's Degree in Networking, Computer Science, Information Technology, or related field
Other job related education and/or experience may be substituted for all or part of these basic requirements upon approval of the Qualifications Review Committee

E-Verify Participation Notice:

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

 

E-Verify Right to Work:

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

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Apply Now

Working Title Fiber and Data Line Technician
Position # A00552
Department Information and Technology Services

 

 

 

 

Please note: All postings close at 12 A.M. CST on the closing date.  A-State participates in E-Verify.

Position Summary:

As a Fiber and Data Line Technician, this position will be responsible for the installation, maintenance, and troubleshooting of fiber optic and data communication systems. The primary focus will be ensuring the efficient and reliable operation of these systems, supporting the seamless flow of data within and between various networks. This position will also be a backup for other functions within the department

Duties & Responsibilities:

Installation and Deployment:

• Install and terminate fiber optic cables, ensuring proper connection and adherence to industry standards
• Install and terminate data cables, ensuring proper connection and adherence to industry standards
•  Collaborate with other teams to design and implement fiber and data line infrastructure based on project requirements

 

Maintenance and Repairs:

• Conduct routine inspections to identify and address potential issues before they impact system performance
• Diagnose and troubleshoot network problems, both remotely and on-site
•  Perform repairs and replacements of faulty or damaged components promptly 

 

Testing and Documentation:

• Conduct thorough testing and quality assurance procedures to validate the functionality of installed systems
• Document all installations, configurations, and maintenance activities accurately
• Maintain records of network performance, equipment inventory, and troubleshooting procedures

 

Collaboration and Communication:

• Collaborate with other technicians, engineers, and relevant stakeholders to ensure effective communication and coordination
•  Provide technical support and training to end- users as needed
•  Communicate project progress, issues, and resolutions to the supervisor and project teams

 

Compliance and Safety:

• Adhere to industry standards, regulations, and safety protocols during all activities
• Ensure compliance with local, state, and federal regulations related to fiber optic and data communication installations

Knowledge/Skills/Abilities:

• Strong knowledge of general networking and best practices
• Strong technical aptitude and ability to research & solve complex issues independently
• Willingness and ability to learn new skills and apply them as needed
• Ability to effectively communicate issues and resolutions to all levels of the organization
• Ability to maintain confidentiality with sensitive customer and internal information
• Willingness and ability to work from ladders and scaffolding, including heights up to 20’, indoors and outdoors
• Ability to carry equipment up to 50 lbs

General Days/Hours:

Monday - Friday
8:00 a.m. - 5:00 p.m.
Additional hours as requested and/or needed
Regular and reliable attendance

Other:

Please note: all position postings close at 12:00 A.M. CST on the position closing date
Training: As there is no formal training course within ITS, most training will be OTJ (on the job). The Communications Services Director will identify the individual’s knowledge areas, and will direct additional direction for areas that may need improvement or additional education, in effort to improve performance
Preferred Qualifications:
Possess a valid Driver's License
Experience working with network monitoring tools
Two to three (2-3) years of experience in Network Administration
Two to three (2-3) years of experience working with networking equipment, specifically, including maintenance and upgrades

Minimum Qualifications:

An earned Bachelor's Degree in Networking, Computer Science, Information Technology, or related field
Other job related education and/or experience may be substituted for all or part of these basic requirements upon approval of the Qualifications Review Committee

E-Verify Participation Notice:

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

 

E-Verify Right to Work:

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

E-Verify Participation Notice:

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

 

E-Verify Right to Work:

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf