Network Manager

Eastern Washington University, United States

Updated: 10 months ago
Location: Cheney, WASHINGTON
Deadline: 13 Jun 2023

Posting Details
Posting Details


Position Title Network Manager
Posting Number 2023045EP

Position Information


Classification Title Mgr-Data Center
Working Title Network Manager
Classification Code 1991
RCW Exemption Criteria 17 - Managerial
EWU Position Number E99339
CUPA Code
FLSA Exempt - Computer Systems
Bargaining Unit None
% Full Time 100
Salary / Wage Range AE - 114
Salary Information
The salary for this position is $83,294 (minimum) up to $105,384. Where the hired candidate will begin within this range is dependent on education, experience, and skills. 
Anticipated Start Date 07/01/2023
Term of Appointment 12 Month
Location Cheney, WA
County Spokane
Project Description
Project Duration
Background Check Yes - Both
Responsible HR User Saundra Godin
Responsible HR User Email address [email protected]

Position Details


Job Summary
We are currently seeking skilled and team-oriented applicants for the following position: Network Manager
The Network Manager manages, designs, builds and supports the networking and infrastructure services that underpin the connectivity for all users and systems at EWU Cheney, satellite campuses, and cloud-based venues. Overall, this position will be responsible for providing for the engineering and operations of secure and highly available networks, automation resources, configuration management; design, deployment and release of new networking and telephony technologies; developing standards that enhance existing mission critical systems as well as provide infrastructure solutions based on university needs and anticipated growth. The Network Manager will have substantial responsibility for senior level network architecture, design, management, network programming and resource allocation. Additionally, this position is responsible for consulting throughout the university to determine functional specifications for IT networking and telephony solutions. Duties will involve design, consultation, documentation, hardware installation, enhancing and streamlining existing systems, replacing and restructuring of legacy systems, architect networking and telephony solutions, enhancing configuration management and automation tools, providing quality assurance and delivering analysis of data and systems for the university.
On top of salary, the university offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees, discounted EWU sports tickets and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/ .
EWU expands opportunities for personal transformation through excellence in learning.
About Eastern Washington University
Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. EWU’s 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.
Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place—the knowledge that comes from the land.
Diversity Statement
EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.
Conditions of Employment
This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.
Upon hire Upon hire you must complete required DEI, Hazing, Harassment and Title IX training, and other federal, state & university mandated trainings. You can access the online training at https://inside.ewu.edu/hr/training/orientation/ or complete the training in person or via Zoom. In person and Zoom training opportunities will be posted on InsideEWU and are listed on Human Resources’ https://inside.ewu.edu/hr/training/ .
Physical Demands
  • Ability to lift 15 pounds regularly and up to 50 pounds occasionally.
  • Ability to bend, kneel, stoop, reach, and sit as needed for office and computer work.
  • Wrist and hand movements required as needed for keyboarding.


Contact Saundra Godin in Human Resource Services at [email protected] to obtain a copy of the Essential Functions Analysis which will describe conditions of employment, such as physical and mental demands.
Pre-Placement Physical No
Hearing Test No
Medical Monitoring Post Hire No
Protective Equipment
University, local, regional and state mandates for public and personal protection should be followed as needed.
Required Qualifications
  • Bachelor’s degree in computer science, information technology, or related field.
  • Cisco Certified Network Associate (CCNA) in Routing and Switching OR the ability to obtain certification within 6 months of employment date.
  • 8+ years of direct experience with switches, routers and related components.
  • 2+ years of direct experience with physical wiring, telecommunications, and telephony applications.
  • 1+ years supervisory experience and/or proven abilities to mentor a diverse team and growing both individual and team successes.
  • Proven experience with migrations from on-premises services to cloud-based solutions.
  • Comprehensive experience with both Windows and Linux operating systems in a multi-server environment.
  • Comprehensive understanding of networking technologies in support of both on premises hardware and virtualized environments as well as cloud/hybrid services.
  • Must have experience working in enterprise environments with systems supporting 500+ users.
  • Ability to work independently and the ability to prioritize workload and multiple projects simultaneously for your team and yourself in a fast-paced environment.
  • As a manager level position, may occasionally be expected to work nights and weekends.
  • Expert knowledge in policy creation, and documentation writing.
  • Expert understanding in leading teams to meet Service Level Agreement requirements.
  • Excellent written and verbal communication skills.
  • Ability to comply with all university policies and standards.
  • Experience and knowledge of cloud-based architecture design, environments, and applications.
  • Demonstrated interest, ability and/or experience promoting cultural competency, universal accessibility, and/or diversity.
Preferred Qualifications
  • Compliance auditing and policy creation.
  • NIST 800-53 knowledge.
  • Information Technology Infrastructure Library (ITIL) Foundation knowledge or certification.
Other Skills and Abilities
Work Schedule Type Regular
Work Schedule
Monday – Friday 8-5pm, occ evenings/weekends
Posting Date 05/30/2023
Open Until Further Notice No
Closing Date 06/13/2023
Screening to Begin 06/14/2023
Special Instructions to Applicants
It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process.
Required documentation includes all of the items listed below.
  • Attach a detailed cover letter in which you explain how you meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide that information in a bulleted list or within a table within your cover letter.
  • Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position. List at least 3 professional references including: names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application).
  • Complete the online application form and respond to the online questions, if applicable.
  • Diversity Response – As an equal opportunity employer with a multicultural staff and student population, we are interested in how your qualifications prepare you to work with diverse faculty, staff, and student populations representing various cultures and backgrounds that may be different from your own. You will be asked to attach a diversity response as part of the online application process: Please describe how you will apply an approach that is supportive to the diverse needs, including universal access, of our students, faculty, staff, and the public.
    		•
    Application Types Accepted Application

    Job Duties


    % of Time 20
    Responsibility / Duty
    Leadership and Team Development and Leadership -
    • Provide input to managerial and personnel duties for the Network team, including hiring, training, evaluation and discipline.
    • Plan, schedule and coordinate projects and tasks for the Network team.
    • Develop, lead and mentor a diverse team of infrastructure focused administrators and engineers.
    • Lead operations of the network team, maintaining efficient up-times and meeting Service Level Agreements.
    • Research and implement university technology needs and requirements.
    • Foster collaboration and learning within the team, making sure the team keeps up-to-date on the latest technologies.
    • Assign implementation and support work to expertly maintain university Infrastructure solutions.
    Essential Function Indicator Yes
    % of Time 15
    Responsibility / Duty
    Project Management and Collaboration –
    • Plan, schedule and coordinate projects and tasks for the Network team and cross-functional teams.
    • Manage and maintain project budgets and resource allocation for both the department and the university.
    • Demonstrate the ability to estimate a project or task that is accurate and thorough.
    • Create processes, procedures and maintain appropriate documentation for hardware and application support, disaster recovery, and business continuity.
    • Create and maintain project budgets and submit for approval.
    • Provide project leadership for integration of technologies and negotiate with stakeholders on critical enterprise high-risk projects.
    • Provide expert leadership and coordination of team members, lateral enterprise staff and project systems.
    • Provide expert consultation for large scale-projects or enterprise systems.
    • Provide project management leadership, technical expertise, and knowledge of IT projects.
    • Writes project proposals, charters, cost/benefit analyses, requests for proposals, and evaluates responses for major infrastructure projects and/or systems.
    • Develop and negotiate service level agreements with clients and vendors, as well as develop measurements and monitoring methods.
    • Maintains collaborative relationships and serves as a liaison for Infrastructure services for all aspects of design, implementation, architecture and maintenance of IT infrastructure and cloud resources.
    Essential Function Indicator Yes
    % of Time 10
    Responsibility / Duty
    User Community Coordination and Support –
    • Create and maintain policies and procedures that provide documentation and consultation informing users of systems, services, and resources available to them. Types of consultation include: coordinating or participating in user meetings; feasibility studies, brainstorming sessions; assisting in the development of functional specifications and acquisition plans; interpreting, clarifying, and confirming programming service requests; and diagnosing and treating operations problems.
    • Collaborate to develop, publish, administer, and promote policies, procedures, and standards for the unit and the institution.
    • Interact with customers to ensure the partnership is meeting both customer satisfaction and evolving needs.
    Essential Function Indicator Yes
    % of Time 5
    Responsibility / Duty
    Professional Development/Departmental Representation –
    • Assess industry network direction, recommending new capabilities and solutions for the department and university.
    • Continues to develop professional and managerial expertise and competencies that expand personal knowledge and ability and contribute strength and flexibility of the Infrastructure team and organization.
    • Serves as a representative of the Department on one or more datacenter or application related committees.
    • Explains major changes in the software, facilities, and services. Participates in group discussion at professional meetings and conferences.
    • Obtain and maintain required certification.
    Essential Function Indicator Yes
    % of Time 45
    Responsibility / Duty
    Network Systems and Services –
    • Architectural and design lead for the development of scalable network infrastructure for the university.
    • Architect the design and development of university cloud networking infrastructure.
    • Architect and design network monitoring technologies, packaged or open source solutions.
    • Ensure solutions are architected and delivered by the team using industry-leading best practices and technologies.
    • Ensure resilience and high availability for enterprise networks.
    • At an expert level, configure and deploy new network/voice related equipment to meet campus needs.
    • At an expert level, harden network equipment to meet security requirements and prevent unauthorized or malicious access.
    • Provide consultation to Facilities and Planning on configuration and deployment of infrastructure technologies that include fiber and copper.
    • Deploy both wired and wireless network equipment in support of campus needs.
    • Deploy both voice and video equipment in support of campus needs.
    • Use network monitoring tools and software to ensure proactive visibility of current network status and utilization with the focus of maximizing connectivity satisfaction of end users.
    • Use appropriate troubleshooting methodologies through all layers of the OSI model to identify root cause of problems; plan for and implement appropriate solutions.
    • Apply suitable resolution steps using applicable communication, cooperation and approval paths of break-fix items.
    • Resolve unexpected issues using all available network tools and resources.
    • Work with vendors to resolve problems, analyze and correct system malfunctions, instruct users, and consult with staff and/or vendors to resolve complex problems.
    • Prepare and submit documentation for the replacement of technological solutions to include budget requests, bid requests, price quotes, product selection documentation and justification. Anticipate future campus needs by forecasting system usage and growth based on data collected from applicable systems.
    • Ensure licensing requirements and hardware warranty components for network environment products and services are met and up to date.
    Essential Function Indicator Yes
    % of Time 5
    Responsibility / Duty
    Other Terms, Conditions or Responsibilities –
    • Completes assigned work as required to share the workload, and to further the goals of the department of Information Technology and the university.
    • Installation, conversion, maintenance, and testing may occur during nights or weekends to minimize any interruption in service to the user community.
    Essential Function Indicator Yes

    Similar Positions