Network Engineer

Job Detail

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• Job Title: Network Engineer
• Department: Info Services Operations
• Full/Part Time: Full
• Req Number: UHS-28042

Position Summary:

Reporting to the Network and Telecom Manager, the Network Engineer IPT is responsible for the design, implementation and support of our campus and remote office IPT VOIP/WAN/LAN/WLAN infrastructure.

Responsibilities

• Design, implementation and operational support of CUCM, CUC, CUE, UCCE and UCCX infrastructure.

• Provides troubleshooting, configuration and maintenance of multi-campus complex networks, including assistance to vendor technical resources.

• Configure and maintain standard QoS templates across all network devices.

• Participate in infrastructure roadmap planning, including recommending, scheduling, and performing infrastructure improvements, upgrades, and lifecycle management.

• Participate in projects and provide technical project management across various teams.

• Work with project team and customers to recommend, design and implement IPT/WAN/LAN/WLAN at remote office locations.

• Support the implementation of new systems and applications including planning, executing technical tasks, testing, issue resolution, assessment of system environment readiness, and go-live support.

• Provides recommendations on the process improvements related to implementation processes and leads the efforts to create improvements

• Participate in process improvement and standardization initiatives, including documentation.

• Provides mentoring and knowledge transfer to team members.

Position Qualification:

Knowledge

• Experience with Cisco Voice platforms, Call Manager, Unity, VOIP gateway, SIP, PRI's, Dialing plans, and Cisco Unified Boundary Element (CUBE).

• Experience supporting call center environments and Contact Center Applications.

• Experience with monitoring, capacity planning, performance reporting, optimization and troubleshooting of enterprise IPT deployments

• Experience with call flow management in Cisco UCCE environments.

• Knowledge of and experience working with dial plan management.

• 10+ years network engineering experience with increased focus and experience supporting IPT particularly Cisco platforms CUCM.

• Working knowledge and support of H.323, H248, MGCP and SIP.

• IP trunking concepts, topology design VoIP media RTP/RTCP.

• Extensive experience configuring, implementing and troubleshooting QoS.

• Knowledge of routing protocols: RIP/RIPv2, EIGRP, IGRP, and ideally BGP

• Experience architecting, implementing and support of LAN/MAN/WAN/WLAN

• Experience implementing security policies and procedures for IPT

• In depth knowledge of Layer 2 switching protocols and configurations: VLANs, STP/RSTP/MST, access/trunk.

• Operational level experience with the Cisco IOS and route/switch equipment.

• Experience with Cisco Prime

• Experience with Microsoft office and Visio or other diagramming programs.

Skill/Abilities

• Healthcare experience a PLUS.

• Must have strong technical documentation experience and accomplishments.

• Excellent customer skills (written and verbal communications) are a MUST.

• Must be a self-starter, take initiative, and proactive.

• Must be highly flexible and adaptable to changing requirements, priorities, and environments.

• Must be able to demonstrate strong team working skills.

• Must be able to manage multiple priorities and projects at the same time.

• Excellent customer service, communication, interpersonal, and problem-solving skills.

• Excellent organizational & time management skills.

Education/Certification

• Bachelor's degree in Computer Science/ Mathematics or equivalent combination of education and experience.

• CCNA Voice, CCNA Routing/Switching or CCNP preferred.

Experience

• Minimum of 10 years of network and converged telephony engineering experience