National Admissions Advisor - AIU Online

National Admissions Advisor - AIU Online(
Job Number:
 AIU00001F) 
Primary Location
 United States-Remote 

Description

 
The National Admissions Advisor is an entry-point position in which the employee will begin to interface with prospective students in support of their decision to attend/select school.  At the same time, the National Admissions Advisor is also learning about the University’s programs and approved admissions processes and procedures.  A National Admissions Advisor will be expected to meet both qualitative and quantitative goals and objectives compliantly and ethically.

Principal Duties & Responsibilities

• Responsible for meeting action plans in order to meet qualitative and quantitative goals objectives.
• Professionally assists prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements.
• Conduct telephone interviews and e-mail correspondence to identify student prospects and determine their educational needs, concerns and interests. 
• Develop a rapport with prospective students and maintain contact with them frequently.
• Partners with departments outside of Admissions to ensure the delivery of a high level of service to every student.
• Ensure enrolled students submit required documents to begin coursework.
• Encourage and guide students to utilize the virtual classroom preparatory course.
• Assist students through the orientation process.
• Consistently operates within, and is measured with respect to, the school’s expected behaviors: Execution, Communication/Feedback and Professionalism.
• Ensure compliance with applicable University policies and procedures.

Other Duties as Assigned or Requested

• Willingness to work nights, weekends, and holidays.
• Ability to work in a fast-paced environment.
• Ability to remain flexible and easily adapt to changes in work environment or schedule. 
• Advisors provide a positive, professional impression for students and staff on the phone and via email.  
• Ability to handle multiple tasks and meet deadlines. 
• Strong communication skills. Ability to achieve success individually and as part of a team in a highly structured and regulated work environment.

Qualifications

 
Education and Experience:  Minimum

• High School Diploma/ GED required
• Entry level experience in sales and/or customer service 

Education and Experience: Preferred 

• College degree
• 1-2 years experience in sales and/or customer service
• Post-secondary Higher Education admissions experience 

Knowledge, Skills and Abilities, Competencies

• Basic computer skills – experience with Microsoft (WORD, Excel, Outlook) preferred. 
• Possesses excellent verbal communication skills, particularly telephonic – and good written communication skills.
• Persistence combined with a positive attitude and approach to work and others – self-motivating work style. 
• Positive and collaborative interpersonal skills.
• Ability to learns to effectively utilize all applicable school systems, databases and tools.
• Entry point position with the ability to grow within the organization.

Minimum Internet Requirements

• Broadband Internet Download Speed of 25Mbps or greater 
• Broadband Internet Upload Speed of 3 Mbps or greater 

Recommended Internet

• Broadband Internet Download Speed of 100Mbps or greater
• Broadband Internet Upload Speed of 10 Mbps or greater

Scope of Responsibility:

People Management Responsibility

• Does this role supervise/manage other employees? No

Revenue and/or Budget Responsibility 

• Does this role have revenue and/or budget responsibility? No
• Does this role have other financial responsibilities? No

Impact (Impact of Actions/Decisions)

The National Admissions Advisor position impacts quantitative metrics such as student enrollments, starts and resulting revenue through the compliant and consistent application of the PEC standards as applied to uniform school Admissions processes and procedures. The National Admissions Advisor also impacts qualitative metrics, such as student satisfaction.

Work Environment 

• % of Travel Required? 0%
• Work Environment? Remote Home Office 
• Physical Demands? Extensive keyboarding and use of telephonic systems and extensive verbal communication.  Extended periods of sitting (2 – 4 hours at a time), with occasional movement throughout the facility.  No lifting over 20 pounds, minimal reaching, bending and stooping.

What we offer*

• Salary Range between $20 and $24 per hour
• Paid time off
• Comprehensive medical, pharmaceutical, dental, and vision benefits
• Health savings and flexible spending accounts
• 401(k) Savings Plan
• Life and Disability Insurance
• Tuition assistance
• Employee Stock Purchase Plan
• Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from.

*Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents .