Museum Attendant

13-May-2022

Harvard Art Museums

58433BR

Position Description

The schedule is as follows:  9:15 AM – 5:15 PM Tuesday, Thursday, Friday, Saturday, and Sunday with Monday & Wednesday off.
Summary: 
Serves as a front-line provider of customer service and museum information to the Harvard community and the visiting public. Provides support for all Harvard Art Museums Security operations including the monitoring of all museum spaces to ensure safe and reliable access and egress as well as the enforcement of museum rules and regulations.

Duties and Responsibilities:

• Under the direction of the Security Manager, provides protection of the visitors, staff, and collections of the Harvard Art Museums.
• Patrols the galleries and responds to object alarms.
• Maintains surveillance of the visiting public in order to avoid damage, either intentional or accidental, to the objects within the collection and on display.
• Provides services to visitors and colleagues; e.g. answers questions gives directions, refers to other sources of information (i.e. Visitor Services) when appropriate.
• Keeps informed of all museum programming and events in order to better answer visitor questions.
• Seeks to minimize or contain conflict, and engages Security Manager when needed and as instructed.
• Enforces policies related to the conduct of museum visitors, as directed.
• Controls and monitors access and egress points of the building.
• Performs the duties of escort into restricted areas of the Harvard Art Museums as directed.
• Acts in a calm and decisive manner in assisting in the evacuation of the public and staff from the building during fire alarms or other emergencies.
• Completes incident reports as necessary and submits such reports to the Security Manager.
• Performs daily inspections of galleries, and “back of the house” spaces, and reports on safety issues, security issues, and physical condition of the museum's facilities and equipment.
• Works closely with other Harvard Art Museums services and staff members to ensure the effective coordination of service efforts through the use of radio and other modes of communication. Acts as a highly visible representative of the Harvard Art Museums Security staff.
• Presents a clean, neat, and professional image in accordance with established uniform and appearance standards.
• Maintains a constructive and positive demeanor. Engages with all visitors and staff in a professional and courteous manner.
• Performs other related duties as assigned.

Basic Qualifications

Candidates MUST meet the following basic qualifications in order to be considered for this role:

• Minimum three years of customer service experience required.
• Ability to patrol multi-story museum buildings for extended periods of time. 
• Ability to see clearly in various lighting conditions.
• Must be able to communicate in English clearly via speech and hearing, with or without corrective devices.
• Position requires the use of a radio for two-way communication and the wearing of an earpiece.
• Must be able to lift and use a fire extinguisher weighing 10 lbs., after being trained.

Additional Qualifications and Skills

Good written and oral communication skills in English; ability to learn and follow procedures and adapt to new procedures; attention to detail; prior security experience desirable; training in (or ability to be trained in) CPR and/or first aid desirable.

Additional Information

The schedule is as follows:  9:15 AM – 5:15 PM Tuesday, Thursday, Friday, Saturday, and Sunday with Monday & Wednesday off.

Will be required to wear a uniform provided by the Museums. The Harvard Art Museums are open all year. This position will be scheduled to work on some holidays.

Harvard University requires background screening.

PLEASE NOTE: We continue to monitor the evolving COVID-19 and the lifting of restrictions. We appreciate your understanding and flexibility with our interview process. We will be conducting interviews virtually for selected candidates until further notice.

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements . Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found on the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/ . 

Location

USA - MA - Cambridge

Job Code

210001 Museum Attendant A

Department

Security Division

Union

07 - HU Secrty, Park & Museum Guard

Pre-Employment Screening

Criminal, Identity

Schedule

The schedule is as follows:  9:15 AM – 5:15 PM Tuesday, Thursday, Friday, Saturday, and Sunday with Monday & Wednesday off.

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.