Multimedia Technician IV

02-Jan-2024

Faculty of Arts and Sciences

63676BR

Job Summary

Education Support Services (ESS) provides world-class audiovisual and instructional support, event and media production, training, and consulting services to faculty, staff, and students in the Faculty of Arts and Sciences (FAS). The team supports the school’s mission by delivering premium technology offerings that enhance and creatively advance the teaching & learning environment. ESS is comprised of six service groups: Teaching & Learning Support, Design & Engineering, Event & Media Production, Language Center, Assistive Technology Services, and Piano Technical Services.

This role is in ESS Teaching and Learning (T&L) Support, facilitating successful teaching and learning activities as well as providing multimedia-related services for events held in spaces supported by ESS.  The incumbent will need to perform complex technical work to support pedagogical events in classrooms and lecture halls, including setup, operation, and the use and care of multimedia equipment.

Position Description

• Operates audio/video/data and additional projectors, classroom computers, assistive listening devices, Crestron operating and e-control systems, matrix, and routing switchers, image capture and annotation presentation technology, live streaming, a range of portable media equipment, video and audio recording systems, and sound reinforcement.
• Helps to maintain multimedia equipment; in cooperation with T&L staff and Design & Engineering staff, diagnose and troubleshoot hardware and software.
• Performs lecture capture and other recordings; participates in post-production in conjunction with the Digital Media Specialist as required to support the needs of faculty, students, and staff.
• Assists the broader ESS team in providing services for courses and events.
• Trains and assists faculty, staff, and others in setting up and operating classroom multimedia equipment.
• In collaboration with team members, helps to produce support documentation, including planning and how-to’s for staff, faculty, and students.

Basic Qualifications

• High school graduate or equivalent technical school
• At least six months of experience with audio, video, and/or multimedia technologies
• Working knowledge of computer hardware, software, and connections to external devices

Additional Qualifications and Skills

The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

• Technical school or audio-visual service training beyond high school preferred; college degree desirable;
• Successful experience providing multimedia customer service in a fast-paced academic environment;
• Knowledge of ITIL methodologies;
• Proven ability to deliver professional customer service and manage multiple simultaneous work assignments;
• Analytical and troubleshooting skills and the ability to identify and resolve technical process issues;
• Effective interpersonal and written/verbal communication skills.
• CTS certification; Crestron DMC-E; experience with Dante;
• College background in related multimedia and /or technology preferred;
• Ability to work with a range of constituents and to develop solutions to service problems in a client-friendly manner;
• Knowledge of a range of computer software and operating systems is preferred.
• Knowledge of streaming media platforms and basic video editing principles is preferred.

Physical Requirements

Ability to lift 50 pounds, climb ladders and swiftly transport equipment across campus

Working Conditions

Offices and classrooms within Oxford West and across Cambridge campus.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Additional Information

This is a term position of one year.

We regret that we are unable to provide visa sponsorship for this position.

All formal offers will be made by FAS Human Resources.

Benefits

We invite you to visit Harvard’s Total Rewards website to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Communications

Department Office Location

USA - MA - Cambridge

Job Code

402031 Media Technician IV

Sub-Unit

Administration and Finance

Department

Education Support Services

Union

55 - Hvd Union Cler & Tech Workers

Pre-Employment Screening

Criminal, Identity

Schedule

Monday - Friday.  35 hours/week

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.