Job Description:
The Multimedia Support Consultant I (MMSCI) serves as the initial phone and in person contact for Faculty, Staff and Students using technology in Berklee classrooms and conference rooms and effectively delivers tier 1 and often tier 2 support for all Berklee and BCB classrooms. The MMSCI is also responsible for scheduling regular technology checks and coordinating maintenance windows with student employees and other staff.
The technology world is constantly growing and changing, so our educational and professional needs are always expanding. Our scope of support changes as new technology is introduced and old technology is phased out. The list of responsibilities below can and will change as new hardware and software is introduced to the campus. This list will be updated as support needs change.
ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES:
Through answering incoming calls or pre-scheduling, provide in person support for a variety of technologies, systems and services including AV control and switching systems (Crestron, Extron, QSC); audio and video components, sound and projection systems, screens and displays/monitors, video and web cameras, amplifiers, Polycom systems, and any related peripherals.
Provide preventive maintenance, proactive monitoring and testing of all systems and equipment to ensure readiness for classes each day.
Act as the main escalation point for student employees needing assistance with troubleshooting during scheduled courses.
Maintain a high level of user responsiveness and communication keeping them informed of issues as they are resolved.
Provide consultation and training to faculty and staff on the use of Audio-Visual components in the classroom.
Assist with asset inventory and user technical documentation for all supported spaces, events and media services components.
Setup and deploy temporary solutions to classrooms that require further troubleshooting
Work with other classroom and conference room support staff, including Academic Technology partners
Promote a positive and professional work environment.
Manage and train student employees. Act as a mentor and help teach technical skills and customer service best practices
Other Duties as assigned
This position may provide an opportunity for limited remote work.
KNOWLEDGE AND SKILLS REQUIRED:
1-2 years relevant experience required
Excellent customer service skills and the ability to deal with customers with a variety of technical
knowledge and skills.
Ability to interact and work well with others
Excellent time management skills
Ability to learn existing and emerging classroom technologies
Basic knowledge of audio visual systems and how to troubleshoot
Basic knowledge of music hardware, software and plug-ins
Understanding of MIDI devices and how to troubleshoot them
Basic knowledge of QSC Qsys AV Systems
Desirable Skills:
Ability to work in a fast paced environment.
Previous experience working within a higher education institution providing customer service
Experience with programming/troubleshooting AV control systems (Extron, QSC, Crestron)
CTS Certification
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee :
We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.
As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [email protected] or call 617-747-2375.
Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.
*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*
Employee Type:
Staff
Similar Positions
-
Client Technologies Analyst I, Texas A&M University, United States, 12 days ago
Job Title Client Technologies Analyst I Agency Texas A&M University Department Instructional Media Services Proposed Minimum Salary Commensurate Job Location College Station, Texas Job Type Staff ...
-
Agency Instructor I Law Enforcement Extension, Texas A&M University System, United States, 2 days ago
Job Title Agency Instructor I - Law Enforcement Extension Agency Texas A&M Engineering Extension Service Department Institute for Law Enforcement & Protective Services Excellence Proposed Minimum ...
-
Research Compliance Coordinator, Texas A&M University, United States, 1 day ago
Job Title Research Compliance Coordinator Agency Texas A&M University Department Research Security Office Proposed Minimum Salary Commensurate Job Location College Station, Texas Job Type Staff Jo...
-
Research Compliance Coordinator, Texas A&M University, United States, 12 days ago
Job Title Research Compliance Coordinator Agency Texas A&M University Department Research Security Office Proposed Minimum Salary Commensurate Job Location College Station, Texas Job Type Staff Jo...
-
Software Applications Developer I (Multiple Openings), Texas A&M University, United States, 6 days ago
Job Title Software Applications Developer I (Multiple Openings) Agency Texas A&M University Department Technology Services Proposed Minimum Salary Commensurate Job Location College Station, Texas ...
-
Technical Support Specialist, Texas A&m Engineering, United States, 1 day ago
Job Title Technical Support Specialist Agency Texas A&M Engineering Department Texas Center For Applied Technology Proposed Minimum Salary Commensurate Job Location Bryan, Texas Job Type Staff Job...