Mobile Unit Ambassador

Updated: 7 months ago
Location: Los Angeles, CALIFORNIA
Deadline: The position may have been removed or expired!

Please review the Important information for all USC job applicants page for more details regarding your rights and obligations as a job candidate.

In the ever-expanding city of Los Angeles, Trojans need reliable and convenient transportation options. USC Transportation has risen to meet that need, operating parking structures, busses, student-run Campus Cruisers and a fuel station. To meet the unique needs of each Trojan, Transportation also coordinates with numerous taxi companies and rental car agencies to provide a vast source of transit options. A division of USC Auxiliary Services, Transportation is always looking for new ways to make USC safer and more convenient for students, athletes, faculty, staff, and visitors.

We are seeking a Mobile Unit Ambassador to join our rapidly growing team.

The Opportunity:

The Mobile Unit Ambassador will be the first point of contact for our students, faculty, staff, parents, and guests. Our team keeps the work environment positive, friendly, and well maintained so that we can always greet our guests with a smile. If you enjoy interacting with and helping guests, join us today!

The Accountabilities:

  • Collect parking charges if revenue control equipment is not in service or during special events as required. Process various parking transactions in a high capacity environment, working quickly and accurately with minimal supervision. Record and reconcile parking transactions. Must be able to perform mathematical transactions manually if POS goes down.
  • Provide information, directions, and assistance to campus visitors using the parking facilities. Observe parking structure(s) and surrounding areas around gate entrance booth(s).Open/close lots or gate entrances for business and controls exits by revenue control equipment.
  • Report problems, such as missing parking signs, equipment failure, needed repairs, and other general maintenance needs to supervisor and/or designated staff. Contact campus police to report vehicle or pedestrian accidents and other problems where DPS action is needed.
  • Ensure necessary forms and supplies are available in the entrance booth/s, including appropriate revenue envelope, cash revenue and other monies from parking revenue is reconciled with MOD.
  • Study and maintain currency with all applicable policies and procedures, contracts, and related legal issues.
  • Notify appropriate personnel in the event of an emergency. Maintain complete and accurate records of all student- or staff-related safety incidents.
  • Check e-mails/messages daily for important updates with regards to repairs and duties.
  • Inspect all gates for proper operation.
  • Assist with mobile duties such as opening and closing of USC HSC/UPC campus, non-key vehicle entries, and vehicle battery assistance.
  • Work special events.
  • Pick up income at pay stations and parking meters, download audit reports, and repair if required.
  • Meet with vendors for major repairs.
  • Daily preventive maintenance to all On/Off  campus gates.
  • Repair and install all signage throughout the USC campus locations.
  • Paint and remove graffiti.
  • Check all gate entrance (kiosks) for water and supplies.
  • Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The Qualifiers:

  • Education: High School Diploma.
  • Experience: 1 year.
    • Experience in a fast-paced customer service environment.
    • Cash handling experience.
    • Demonstrated customer service skills.
    • Ability to communicate effectively in English.
    • Presents oneself professionally, in line with higher education environment.

What We Prefer:

  • Bachelor’s Degree.
  • 2 years of experience of relevant customer service experience.
  • Experience in a fast-paced retail environment.

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE , and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including:

  • : dental and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, 2:1 retirement plan contributions, child care centers and up to $50,000 housing subsidy. And because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. Don’t believe us? Visit benefits.usc.edu.
  • : discounts to USC sporting events, USC Bookstores, wireless plans, travel, accommodations, and local entertainment. 
  • Career Growth: We are the largest private employer in Los Angeles offering tremendous development opportunities in multiple fields and industries. The Trojan Network connects current and previous members of the Trojan family to create an endless professional network.

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!

FIGHT ON!


Minimum Education: High school or equivalent, Combined experience/education as substitute for minimum education Minimum Experience: 1 year, Combined education/experience as substitute for minimum experience Minimum Field of Expertise: Customer service


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