Military Admission & Matriculation Manager

Reporting to the Associate Director of Admission & Matriculation, the Military Admission & Matriculation Manager is a full-time position. The Military Admission and Matriculation and Military Admission and Matriculation Specialists will be report to this position. The Military Admission & Matriculation Manager is responsible for the organization and administration of various functions of a Matriculation Team in the Registrar’s Department. This includes oversight of the admission qualification process, official transfer credit evaluation, and full matriculation of students. The Military Admission & Matriculation Manager is also responsible for ensuring the efficiency and effectiveness of matriculating students through quality assurance and support in providing a great student experience. Additionally, the Military Admission & Matriculation Manager provides administrative direction, support, and leadership for staff.

Essential Job Duties:

Strategy & Vision

• Collaborates with peer departments to ensure processes and procedures in their department support the student experience.

• Creates a positive work environment that aligns with Great Places to Work guidelines.

• Challenges process in order to promote efficiency and positive change.

• Creates and provides professional development opportunities that align with the organizations mission and promote university values.

• Provides training and growth opportunities to all team members.

Leadership & Decision-Making Responsibilities

• Utilizes organizational and time management skills to manage daily workload and meet service level and rigorous deadlines.

• Works directly with students and peer department when issues arise in order to deescalate the issue and provide solutions.

• Uses interpersonal, written and verbal communication skills to remove roadblocks, complete daily tasks and meet department goals

• Promotes collaboration though transparency and continuous communication.

• Applies good independent judgment and superior problem solving skills to resolve issues.

• Motivates and engages staff to meet performance goals and expectations through open communication and empowerment.

Key Tasks

• Manages daily Application Review and Qualification process, Transfer Credit Evaluations, and student lifecycle Inquiries.

• Utilizes student information systems to manage communication and work flow

• Runs daily reports to ensure efficiency and effectiveness of processes.

• Tracks workload to identify trends, anticipate opportunities, and determine staffing needs

• Assist in the execution of bi-yearly graduation events upon request.

• Support Internal and External audits of the student record.

• Adhoc reporting requests on department performance

• Support the pulling of student information when needed for state and regulatory reporting

• Upholds University Policies and Procedures through the documentation and review of departmental standard operating procedures.

• Provide service to military and veteran students in accordance with all policies, procedures, regulations and best practices for serving military and veteran students, including but not limited to: (1) the Department of Defense Memorandum of Understanding (DoD Mou), (2) the Department of Veterans Affairs (VA) Principles of Excellence, and (3) the Department of Education’s 8 Keys to Veterans Success and (4) specific requirements of the each branch of service or VA educational benefit with which the student is affiliated.

• Manages and updates fully developed degree plans through Go Army Ed on a quarterly basis

• Manages new program launch along with uploading courses to the military portals

Minimum Requirements:

• 2-3 years of experience working in a Registrar’s Office

Preferred Qualifications:

• Employee management in a college administration environment

• Proficient in the use of Microsoft Word, Excel, Access and Microsoft Outlook to manage communication and work flow

Education:

• Bachelor’s degree required

Education Requirements:

If a degree or education credit minimum is required for the position, all education must be conferred by a regionally accredited or approved nationally accredited institution. All candidates must provide proof of higher education (official transcripts) upon request.