Military Account Resolution Coordinator (Remote)

The Military Account Resolution Coordinator position is a full-time employment opportunity. The Military Account Resolution Coordinator advises and assists military and veteran students and authorized parties with the educational funding process within a centralized student finance structure. Additional responsibilities include providing information on student finance options and monitoring individual military and veteran student funding levels. The Military Account Resolution Coordinator reports to the Military Financial Services Manager. The position includes providing service to military and veteran students in accordance with all policies, procedures, regulations and best practices for serving military and veteran students, including but not limited to: (1) the Department of Defense Memorandum of Understanding (DoD MOU), (2) the Department of Veterans Affairs (VA) Principles of Excellence, and (3) the Department of Education’s 8 Keys to Veterans Success and (4) specific requirements of the each branch of service or VA educational benefit with which the student is affiliated.

Duties & Responsibilities:

• Reviews the aging report and customer balances

• Contacts the customer (via telephone/email) on past due balances

• Applies knowledge and understanding of individual customer accounts to efficiently and effectively handle account balance inquiries, resolve account problems, billing disputes, misapplied payments and other issues as needed to provide quality customer service

• Creates recommendations for review by the Military Financial Services Manager on the acceptance of inactive and re-entry payment plans, settlement amounts, partial payments, time extensions, and the writing-off of receivables.

• Maintain a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programs, as well as the policies governing Military Tuition Assistance and Veterans Education Benefits

• Communicate with students via phone, email, etc. to answer inquiries on educational funding questions and concerns related to balances and re-entry in a timely manner

• Provide excellent customer service to students, internal customers, and any authorized external parties on all incoming and outbound phone calls

• Conduct and complete activities via CampusVue

• Participate in workgroup discussions with other departments to communicate student needs and identify issues for resolution

• Multitasks various aspects of the position while being able to prioritize daily work load in order to achieve account resolution goals as well as provide quality customer service.

• Works off an assigned set of accounts and will be measured on several performance goals.

• All other duties as assigned

Knowledge, Skills, and Abilities:

• Excellent customer service skills—verbal communication, phone skills, listening, informing, and customer focus

• Ability to communicate effectively, both verbally and written, as well as strong interpersonal skills

• Knowledge of federal financial aid programs and regulations

• Knowledge of Military Tuition Assistance and Veterans Educations Benefits

• Ability to follow University policies and procedures with good independent judgment

• Proficient computer skills: Microsoft Word, Excel, Outlook, and PowerPoint which will be highlighted by use of data entry skills

Minimum Qualifications:

• Bachelor's degree or equivalent advanced learning attained through experience required.

• Up to 1 year of relevant work experience may be required.

Preferred Qualifications:

• Minimum of two (2) year account balance resolution experience preferred

• Bachelor’s Degree is preferred

• Knowledge of CampusNexus a plus

• One (1) year of experience with Military Tuition Assistance and/or Veterans Affairs Benefits preferred

• Prior experience working in or with military preferred

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.

Rate of Pay: $20.33 - $25.41

Compensation Type: Hourly at 1.0 full-time equivalence (FTE)

Grade: 5

Compensation Guidance:

The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting.  The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide (https://talent.arizona.edu/sites/default/files/Applicant_Guide_to_Compensation.pdf) and our Total Rewards Calculator (https://hr.arizona.edu/employees-affiliates/compensation/total-rewards-calculator) .

Grade Range Minimum: $20.33

Grade Range Midpoint: $25.41

Grade Range Maximum: $30.49

Career Stream and Level: PC1

Job Family: Bursar

Job Function: Finance

For more information regarding this position, please contact us at [email protected] .

UAGC shall, in all solicitations or advertisements for all employees placed by or on behalf of UAGC, state that all applicants who are qualified will receive consideration for employment without regard to sex, race, color, religion, sexual orientation, national origin, ancestry, citizenship, pregnancy, marital status, registered domestic partnership status, age, physical disability, mental disability, genetic information, gender identity, military or veteran status, service in the uniformed services, or any other consideration made unlawful by federal, state or local laws.

Where higher education meets technology – that’s The University of Arizona Global Campus. At UAGC, students discover relevant degree programs, innovative technology, and cherished tradition. UAGC offers associate, bachelor’s, and master’s online degree programs. The mission of UAGC is to provide high-quality, accessible, lower cost, and innovative, educational programs that meet the diverse needs of individuals pursuing advancement in their lives, professions, and communities. For more information, please visit www.uagc.edu , Facebook (https://www.facebook.com/UniversityOfArizonaGlobalCampus/) , Instagram (https://https://www.instagram.com/uazglobalcampus/) , LinkedIn (https://https://www.linkedin.com/company/university-of-arizona-global-campus/) or Twitter (https://www.twitter.com/UAZGlobalCampus) .