MidSOUTH IT Network and Systems Administrator

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Closing Date:

Type of Position:
Research

Workstudy Position:

No

Job Type:
Regular

Work Shift:
Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:
University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Department:
MidSOUTH

Department's Website:

midsouth.ualr.edu

Summary of Job Duties:
The MidSOUTH IT Network and Systems Administrator reports directly to the Information and Technology (IT) Director while working with the Senior Network and System Administrator and the System and Network Administrator. The primary focus of this position will be installing, updating, and performing ongoing maintenance and scripting for ServiceNow or other Help Desk tools. The individual will assist in all aspects related to maintaining, troubleshooting, and planning the network infrastructure, server deployments and upgrades, and all MidSOUTH software applications. This individual will help with virus protection, backups, troubleshooting, future planning, and maintenance of numerous software applications. All MidSOUTH positions are funded through grants and/or contracts and are renewable annually, contingent on funding. State and federal laws and agency/institution policy govern this position.

Qualifications:

Required Education and/or Experience:

• Associate degree in relevant major; plus two (2) years of help desk experience.

Preferred Education and or Experience:

• Bachelor’s degree in a relevant major with two (2) years of relevant help desk experience.

Job Duties and Responsibilities:

Customer Service and Troubleshooting:

• Implement solutions to resolve assigned help desk tickets; communicate solutions to other MidSOUTH IT staff and the staff person making the help request;
• Knowledge of and experience with ServiceNow, specifically creating and managing workflows;
• Work with staff to translate business requirements into information systems;
• Participate in meetings and conferences of professional organizations;
• Maintain MidSOUTH’s Active Directory, Group Policy, email, and telecommunication systems;
• Maintain, update, and troubleshoot business software and updates across MidSOUTH’s statewide network; maintain and oversee camera, recording equipment, and software to ensure MidSOUTH can provide training that meets our contract deliverables and requirements;
• Knowledge of and experience in troubleshooting common IT issues, including good customer service skills and the ability to communicate effectively.

Development and Maintenance:

• Responsible for working with the team members to consult in the development, maintenance, and administration of ServiceNow, including workflows, automation, and development of best practices;
• Maintain contact with UA Little Rock computing services regarding MidSOUTH’s domain and ensure the daily performance of applications and network systems;
• Label and document data communication lines, hardware, and software configurations, at the direction of the IT Director or Senior Network and System Administrator.

Knowledge, Skills, and Abilities:

• Knowledge of IT help desk practices;
• Knowledge of general computing applications;
• Knowledge/experience with Windows servers;
• Knowledge of Aruba networking equipment;
• Knowledge of virtual meeting software(zoom) and best practices;
• Experience purchasing IT equipment, especially from Dell;
• Experience supporting users of virtual meetings;
• Proficient in virtualization technologies;
• Excellent writing, verbal, customer service, and organizational skills;
• Troubleshooting/problem-solving skills;
• Ability to assist with generating quotes, submitting purchase requisitions, tracking orders, receiving deliveries, and tracking assets;
• Ability to work well both independently and as a part of a team;
• Ability to work outside of normal working hours;
• Ability to travel in the state and overnight.

Additional Information:

Salary Information:

$43,500 - $48,000

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume, Unofficial/Official Transcript(s)

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Mary Tillman, Administrative Support Manager, [email protected]

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:
Child Maltreatment, Criminal Background Check, Motor Vehicle Reports Check, Sex Offender Registry

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:
Hearing, Manipulate items with fingers, including keyboarding

Frequent Physical Activity:
Kneeling, Lifting, Repetitive Motion, Sitting

Occasional Physical Activity:
Driving, Grasping, Hearing, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Repetitive Motion, Standing, Stooping, Talking, Walking

Benefits Eligible:
Yes