Mgr-Server Engineering

Updated: about 2 months ago
Location: Campus, ILLINOIS

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu . If you have questions while submitting an application, please review these frequently asked questions .


Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.



Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

  • Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
  • Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. 


Job Title:
Mgr-Server Engineering


Department:
Health System Shared Services | Technology Deployment

  • The Service Delivery Leader will be responsible for release planning, IT people, processes, managing the relationship with a managed services partner, governance and tools that support cloud computing, emerging technology, engineering/automation which includes server, storage, unified messaging platform and virtualizations. The SDL understand specific area(s) of customer’s business applications or infrastructure, ensure effective delivery and/or change/enhancement to those services in order to meet or exceed customer business expectations for those services, while achieving appropriate balance between quality of outcomes, risk to customer systems and customers, and the life cycle cost (from build to retire) of those services.

Position Summary  

Serves as the area leader in the product release planning, design, development, operational readiness and support for infrastructure applications services. Manages teams responsible for cloud computing, automation, operation, maintenance, and support of the OSUWMC’s cloud computing environment. This is a technical leadership position with required skill sets to manage and help coordinates major initiatives, including multiple departments, service lines, platforms, and various administrative interfaces regarding server and data center technology with overall business/healthcare solutions. Manages projects involving high business risk, scope and impact to the organization; leads and facilitates strategic projects and is involved in evaluating and researching new and existing products, procedures, workflows and needs associated with compute environments.  Individual provides direction and insight to leaders, peers and team members regarding the identification and alignment of strategic programs with evolving information technology/business opportunities. Recognized across the organization for expertise and sought as a source for resolution to unique on most complex initiative

Duties and Responsibilities  

The duties of this position are performed with little to no supervision. Most assignments will be completed independently and some are subject to periodic review and approval.

Technical Product Direction and Management (40%)

- Gathers, analyzes and defines business and functional requirements; and designing processes, workflows and technology solutions for healthcare business process automations/applications

- Contribute to the long-term technology roadmap with Product Owners, Architecture and suppliers that outlines evolution of technology to increase IT value while decreasing cost of delivery

- Works with team supervisors or architects to builds and maintain strategic roadmaps and other documentation for the business process automation and emerging technology

- Manages innovation development to advance enterprise technology and or technology processes, to increase the organizational and customer value

- Manage service delivery and performance on a day-to-day basis, driving resolution to issues escalated from suppliers

- Understand business expectations, success factors (e.g., KPIs) and performance characteristics for products and services (e.g., end user satisfaction with services)

- Identify and Prioritize SLA and Compliance deficiencies uncovered through reporting

- Prepares proposals outlining/defining server software, physical and virtual hardware, and application hosting solutions, and presents to multiple levels of leadership and departmental stakeholders

- Develops policies, standards, and guidelines that direct the selection, development, implementation and use of information technology within the infrastructure engineering environments

- Researches and recommends the appropriate technological solutions and services to meet organizational standards and objectives for system performance

- Provides direction to technical support administrators, engineers, and architects for problem resolutions, new technologies, and/or tools

- Manages support for new technologies and applications transitioning into the support center and identifies opportunities to refine and streamline support tasks to transition to first level support teams as appropriate

- Provides customer service for administrators, directors, and departments within the medical center to assess support needs and requirements

- Coordinates with customer departments to provide the planning, engineering, design, implementation, and documentation of desktop hardware, operating systems, interfaces, networking architectures, and applications to properly integrate into the Medical Center environment.

- Determines needs and recommends technology and tool purchases

- Prepares proposals on customer technology solutions and presents to multiple levels of leadership and departmental stakeholders

- Researches and recommends the appropriate technological applications and services to meet organizational standards and objectives for system performance

- Understand supplier contracts to identify possible existing services that may be leveraged for new/improved business solutions

- Oversee technology infrastructure lifecycle management for system components that support the delivery of the services

- Identify platform optimization opportunities to feed demand for IT improvement / upgrades / lifecycle change required

- Establishes / tracks metrics and measures to define the success of real-time capabilities that drive business value

- Plans and evaluates existing technologies and makes recommendations for resources required to maintain and/or expand service levels

- Contributes to the overall strategic vision of IT by managing and/or participating in integrated technology plans for large-scale initiatives and/or projects that cross disciplines and business units based on technical and business specifications in accordance with company as well as healthcare industry standard

- Fosters and develops relationships with key technology vendors and manage service providers

- Ensures that pertinent system and or process documentation – which includes, but is not limited to, maintenance schedules and procedures, changes to the environment – is kept current and published to the teams document repository in a timely manner

Management and Employee Development (40%)

- Consults with supervisors or team leads on personnel matters involving employee job performance, training requirements, work schedules, and other operational issues.

- Ensures appropriate staffing to meet mission objectives

- Conducts periodic performance appraisals on staff within area of responsibility

- Coordinates training opportunities for all staff. Takes steps to ensure the assigned areas of responsibility are trained appropriately and operating at the appropriate skill level

- Evaluates/tunes team dynamics, and promotes teamwork across IT

- Prepares, maintains and manages and assesses budget performance in areas of responsibility

- Develops staffing plans, and forecasts future needs for areas of responsibility

- Determines availability and utilization of resources and prioritizes work based on customer needs

- Researches independently, evaluates, and recommends process improvement

- Assists in the development, implementation, and maintenance of quality control and improvement of people, process and tools based on customer needs

- Develops and implements department policies and procedures

- Develops mission and goal statements, system requirements, resource requirements and utilization, project budget and expenditures, installation and implementation plans, etc.

- Recruits, hires, and orients new staff

- Serves as a liaison between customers and IT

- Provides and/or performs mentoring, coaching and disciplinary action up to and including termination as required

- Innovates IT solutions to meet customer needs

- Establishes productivity, quality control standards, guidelines and monitors performance against these standards

- Acknowledges and appreciates staffs contributions

-Provides status reports and performs timekeeping on a weekly basis.

Project/Program Management (10%)

- Performs as a functional release/program manager as assigned

- Assigns staff to project roles

- Ensures project timelines are met

- Manages project delivery and outcomes from team

- Participates in the advancement of project management methodologies in the department

- Holds staff accountable for following Portfolio Management Office rules and guidelines

- Documents and completes project tasks as assigned

Other (10%)

- Reads and responds to (as appropriate) work-related e-mail

- Creates and manages policy, procedure, and training documentation

- Promotes the creation and maintenance of documentation and knowledge to be used by all support teams

- Participates in and leads departmental committees

- Assumes responsibility for professional development

- Conducts team meetings and other scheduled group discussions

- Performs on-call duties as assigned

- Performs other duties as assigned

-If Certification is required for your role, you are expected to obtain and maintain your certification as a condition of employment

  • Additional Job Description

Additional Job Description

Minimum Qualifications

For Hire

- College degree in either Business or Computer Sciences or any other related field

- 5+ years of leading IT/Business management activities of varying complexity

- 7+ years technology development experience with 5+ in software delivery management roles. This experience includes   familiarity with software product development life cycles and Agile scrum practices. Experience managing and delivering multiple projects at the same time is also required

- Experience with managing a managed service provider for delivery of IT services

              - Preferred certifications in one or more of the following:  ITIL, PMI, Scrum, Six Sigma/LEAN practices

- Demonstrates a fundamental knowledge of various IT technologies and tools especially digital transformation and automation

            - Demonstrated success in communicating with key stakeholders/suppliers at senior levels of the organization

- Demonstrated ability to balance competing requirements and interests, keep team focused on top priorities, and find ways to               achieve win-win or obtain acceptance/consensus for best compromise

- Demonstrates the traits to manage people, processes and tools in an IT environment is required

- High energy level and ability to quickly discern customers’ business needs is required

- Demonstrates a fundamental knowledge of Business Process Automation, Cloud Computing, Big Data, Machine Learning/AI, Microsoft Windows server operating systems, Microsoft messaging, VMware server platforms

               

On going

- Monitors current trends with IT and Healthcare technology

- Maintains proficiency and knowledge with areas of responsibility

- Continues management professional development


Additional Information:


Location:
Ackerman Rd, 640 (2432)


Position Type:
Regular


Scheduled Hours:
40


Shift:
First Shift


Salary Grade:
Health System Annual 032

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.


The Ohio State University

Office of Human Resources | 1590 N. High St., Suite 300 | Columbus, OH 43201-2190 |

For questions, please call 614-247-6947 or email HRConnection@osu.edu

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other bases under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.



Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu . If you have questions while submitting an application, please review these frequently asked questions .


Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.



Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

  • Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
  • Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. 


Job Title:
Mgr-Server Engineering


Department:
Health System Shared Services | Technology Deployment

  • The Service Delivery Leader will be responsible for release planning, IT people, processes, managing the relationship with a managed services partner, governance and tools that support cloud computing, emerging technology, engineering/automation which includes server, storage, unified messaging platform and virtualizations. The SDL understand specific area(s) of customer’s business applications or infrastructure, ensure effective delivery and/or change/enhancement to those services in order to meet or exceed customer business expectations for those services, while achieving appropriate balance between quality of outcomes, risk to customer systems and customers, and the life cycle cost (from build to retire) of those services.

Position Summary  

Serves as the area leader in the product release planning, design, development, operational readiness and support for infrastructure applications services. Manages teams responsible for cloud computing, automation, operation, maintenance, and support of the OSUWMC’s cloud computing environment. This is a technical leadership position with required skill sets to manage and help coordinates major initiatives, including multiple departments, service lines, platforms, and various administrative interfaces regarding server and data center technology with overall business/healthcare solutions. Manages projects involving high business risk, scope and impact to the organization; leads and facilitates strategic projects and is involved in evaluating and researching new and existing products, procedures, workflows and needs associated with compute environments.  Individual provides direction and insight to leaders, peers and team members regarding the identification and alignment of strategic programs with evolving information technology/business opportunities. Recognized across the organization for expertise and sought as a source for resolution to unique on most complex initiative

Duties and Responsibilities  

The duties of this position are performed with little to no supervision. Most assignments will be completed independently and some are subject to periodic review and approval.

Technical Product Direction and Management (40%)

- Gathers, analyzes and defines business and functional requirements; and designing processes, workflows and technology solutions for healthcare business process automations/applications

- Contribute to the long-term technology roadmap with Product Owners, Architecture and suppliers that outlines evolution of technology to increase IT value while decreasing cost of delivery

- Works with team supervisors or architects to builds and maintain strategic roadmaps and other documentation for the business process automation and emerging technology

- Manages innovation development to advance enterprise technology and or technology processes, to increase the organizational and customer value

- Manage service delivery and performance on a day-to-day basis, driving resolution to issues escalated from suppliers

- Understand business expectations, success factors (e.g., KPIs) and performance characteristics for products and services (e.g., end user satisfaction with services)

- Identify and Prioritize SLA and Compliance deficiencies uncovered through reporting

- Prepares proposals outlining/defining server software, physical and virtual hardware, and application hosting solutions, and presents to multiple levels of leadership and departmental stakeholders

- Develops policies, standards, and guidelines that direct the selection, development, implementation and use of information technology within the infrastructure engineering environments

- Researches and recommends the appropriate technological solutions and services to meet organizational standards and objectives for system performance

- Provides direction to technical support administrators, engineers, and architects for problem resolutions, new technologies, and/or tools

- Manages support for new technologies and applications transitioning into the support center and identifies opportunities to refine and streamline support tasks to transition to first level support teams as appropriate

- Provides customer service for administrators, directors, and departments within the medical center to assess support needs and requirements

- Coordinates with customer departments to provide the planning, engineering, design, implementation, and documentation of desktop hardware, operating systems, interfaces, networking architectures, and applications to properly integrate into the Medical Center environment.

- Determines needs and recommends technology and tool purchases

- Prepares proposals on customer technology solutions and presents to multiple levels of leadership and departmental stakeholders

- Researches and recommends the appropriate technological applications and services to meet organizational standards and objectives for system performance

- Understand supplier contracts to identify possible existing services that may be leveraged for new/improved business solutions

- Oversee technology infrastructure lifecycle management for system components that support the delivery of the services

- Identify platform optimization opportunities to feed demand for IT improvement / upgrades / lifecycle change required

- Establishes / tracks metrics and measures to define the success of real-time capabilities that drive business value

- Plans and evaluates existing technologies and makes recommendations for resources required to maintain and/or expand service levels

- Contributes to the overall strategic vision of IT by managing and/or participating in integrated technology plans for large-scale initiatives and/or projects that cross disciplines and business units based on technical and business specifications in accordance with company as well as healthcare industry standard

- Fosters and develops relationships with key technology vendors and manage service providers

- Ensures that pertinent system and or process documentation – which includes, but is not limited to, maintenance schedules and procedures, changes to the environment – is kept current and published to the teams document repository in a timely manner

Management and Employee Development (40%)

- Consults with supervisors or team leads on personnel matters involving employee job performance, training requirements, work schedules, and other operational issues.

- Ensures appropriate staffing to meet mission objectives

- Conducts periodic performance appraisals on staff within area of responsibility

- Coordinates training opportunities for all staff. Takes steps to ensure the assigned areas of responsibility are trained appropriately and operating at the appropriate skill level

- Evaluates/tunes team dynamics, and promotes teamwork across IT

- Prepares, maintains and manages and assesses budget performance in areas of responsibility

- Develops staffing plans, and forecasts future needs for areas of responsibility

- Determines availability and utilization of resources and prioritizes work based on customer needs

- Researches independently, evaluates, and recommends process improvement

- Assists in the development, implementation, and maintenance of quality control and improvement of people, process and tools based on customer needs

- Develops and implements department policies and procedures

- Develops mission and goal statements, system requirements, resource requirements and utilization, project budget and expenditures, installation and implementation plans, etc.

- Recruits, hires, and orients new staff

- Serves as a liaison between customers and IT

- Provides and/or performs mentoring, coaching and disciplinary action up to and including termination as required

- Innovates IT solutions to meet customer needs

- Establishes productivity, quality control standards, guidelines and monitors performance against these standards

- Acknowledges and appreciates staffs contributions

-Provides status reports and performs timekeeping on a weekly basis.

Project/Program Management (10%)

- Performs as a functional release/program manager as assigned

- Assigns staff to project roles

- Ensures project timelines are met

- Manages project delivery and outcomes from team

- Participates in the advancement of project management methodologies in the department

- Holds staff accountable for following Portfolio Management Office rules and guidelines

- Documents and completes project tasks as assigned

Other (10%)

- Reads and responds to (as appropriate) work-related e-mail

- Creates and manages policy, procedure, and training documentation

- Promotes the creation and maintenance of documentation and knowledge to be used by all support teams

- Participates in and leads departmental committees

- Assumes responsibility for professional development

- Conducts team meetings and other scheduled group discussions

- Performs on-call duties as assigned

- Performs other duties as assigned

-If Certification is required for your role, you are expected to obtain and maintain your certification as a condition of employment

  • Additional Job Description

Additional Job Description

Minimum Qualifications

For Hire

- College degree in either Business or Computer Sciences or any other related field

- 5+ years of leading IT/Business management activities of varying complexity

- 7+ years technology development experience with 5+ in software delivery management roles. This experience includes   familiarity with software product development life cycles and Agile scrum practices. Experience managing and delivering multiple projects at the same time is also required

- Experience with managing a managed service provider for delivery of IT services

              - Preferred certifications in one or more of the following:  ITIL, PMI, Scrum, Six Sigma/LEAN practices

- Demonstrates a fundamental knowledge of various IT technologies and tools especially digital transformation and automation

            - Demonstrated success in communicating with key stakeholders/suppliers at senior levels of the organization

- Demonstrated ability to balance competing requirements and interests, keep team focused on top priorities, and find ways to               achieve win-win or obtain acceptance/consensus for best compromise

- Demonstrates the traits to manage people, processes and tools in an IT environment is required

- High energy level and ability to quickly discern customers’ business needs is required

- Demonstrates a fundamental knowledge of Business Process Automation, Cloud Computing, Big Data, Machine Learning/AI, Microsoft Windows server operating systems, Microsoft messaging, VMware server platforms

               

On going

- Monitors current trends with IT and Healthcare technology

- Maintains proficiency and knowledge with areas of responsibility

- Continues management professional development


Additional Information:


Location:
Ackerman Rd, 640 (2432)


Position Type:
Regular


Scheduled Hours:
40


Shift:
First Shift


Salary Grade:
Health System Annual 032

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.


The Ohio State University

Office of Human Resources | 1590 N. High St., Suite 300 | Columbus, OH 43201-2190 |

For questions, please call 614-247-6947 or email HRConnection@osu.edu

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other bases under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.


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