Member & Viewer Services Associate

About the Opportunity
The Member & Viewer Services Associate position is a customer focused liaison that interacts and corresponds directly with viewers and supporters for PBS NC. The integral existence of this position functions to (1) assist, research, maintain, comprehend the various system structures, and apply them to assist with donors and supporters accurately and efficiently (2) serve as customer service representatives by interacting with contributors through phone, website, email and occasionally in person. This position is the primary liaison with our viewing and supporting community throughout North Carolina. Furthermore, this position's performance has short and long-range implications in PBS NC's ability to prospect, solicit and raise almost $15 million annually. Strong knowledge of the inner workings within PBS NC and the usage of best practices collectively with strong public relations and customer service skills to promote PBS NC are vital to this position.

This position may be eligible for a hybrid work arrangement, consistent with System Office policy. UNC System employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

About PBS North Carolina
At PBS North Carolina, our mission is to provide transformational experiences and trusted content to educate, inform, entertain and inspire the people of North Carolina. Providing free content across our four channels (PBS NC, The Explorer Channel, Rootle - PBS Kids, and The North Carolina Channel) to more than 13.6 million households, PBS North Carolina serves the third largest public media market in the country. Beyond the screen, PBS North Carolina provides education services, teacher trainings, and hands-on community involvement across the state of North Carolina. For more information, visit pbsnc.org and join the conversation by connecting with us at Facebook.com/MyPBSNC, Twitter.com/mypbsnc, and Instagram.com/mypbsnc.

About the Team
The PBS North Carolina Development Division is to expand and diversify revenue sources to drive sustainable growth for the organization. The division accomplishes this by generating solicitations and campaigns based in both emotion and intelligence, heart and data.

Minimum Education, Experience, and Skills
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Required Competencies
Knowledge-Program: Requires knowledge of organizational structure, functions, and services, programs, office procedures and practices. Information/Records Administration: Applies an in-depth knowledge of a variety of complex processes and procedures. Office Technology: Integrates varying software applications and systems for information and records purposes. Problem Solving: Independently resolves and/or develops recommendations for unprecedented issues and problems. Communication-Verbal: Interprets guidelines, answers inquiries and advises others regarding processes, services, and operations as applied to non-standard situations. Communication-Written: Independently compiles, analyzes, assimilates, and composes information into
varied or non-standard formats with responsibility for content review, accuracy, quality, and timelines, requiring in-depth program knowledge and interpretation.

• Classification: Admin Support Specialist
• Position Competency Level: Advanced
• Position Number: G0018734
• Employment Type: SHRA
• Appointment Type: Permanent
• Full-Time/Part-Time: Full-Time
• Recruitment Salary Range: $48,289 - $50,831
  
• Salary Grade Equivalent: GN08
• Location: Research Triangle Park (RTP), NC USA
• Posting Open Date: 4/2/2024
• Posting Close Date: 4/11/2024 7:00 p.m. EST 

Equal Employment Opportunity and Other Information
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is a VEVRAA Federal Contractor.
To claim veteran's preference, all eligible persons must indicate their eligibility as requested on the application. A DD Form 214, Certificate of Release or Discharge from Active Duty, may be required later in the selection process.
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Human Resources Contact Information
Applicants needing assistance with the application process are asked to contact: [email protected].