Member Services Student Assisitant

Georgia College & State University (GCSU) is the state's designated public liberal arts university, where students learn the essential skills to compete in a fast-paced and technology-driven global society. As one of only three selective state institutions in the University System of Georgia and a top 10 ranked public university in the Southeast, GCSU offers nationally recognized undergraduate and graduate programs that emphasize an expansive liberal arts education focused on critical thinking. Through personalized attention and award-winning, high-impact practices such as internships, service- and community-based learning, diversity, and study abroad, GCSU prepares leaders, problem solvers and life-long learners for successful careers. The university offers small class sizes and personalized attention for optimal student engagement in a residential setting with opportunities for a variety of transformational experiences through experiential learning. The university's beautiful and historic campus is located downtown in Milledgeville, Georgia, a charming and diverse college town of approximately 19,000 residents in Central Georgia and located only 90 miles southeast of Atlanta.

Georgia College & State University is committed to protecting academic freedom and supporting the freedom of expression as outlined in the University System of Georgia's Freedom of Expression and Academic Freedom policy and its Ethics Code of Conduct . For more information, visit us online at gcsu.edu.

The Member Services student assistant serves as the front-line contact for the facility and the Department of Wellness and Recreation. This position requires excellent interpersonal, communication, and customer service skills. This position works closely with professional staff, fellow students, faculty and staff and members of the community. 

Facility Access Control and Policy Enforcement, 50%: Responsible for maintaining facility access control. Requires use of communication and computer skills. Works with professional staff and student supervisors to enforce department and facility policies and procedures for the purpose of providing a safe and healthy atmosphere. 

Front Line Resource for Facility and Department, 25%: Provide quality customer service by promoting a positive first impression, being well informed and effectively communicating information regarding Wellness and Recreation facilities, programs, memberships, events and more. Must be able to work in a fast paced team environment.

General Office Duties and Sales Transactions, 25%: Performs general office duties including answering main phone line and directing calls, generating and responding to emails, use of office equipment (computers, iPads, printers, scanners, etc..). Processes sales transactions using member management software, credit card machine, online sales platform, electronic signature capture and paper documents. 

Required Qualifications:   High School Diploma, Currently enrolled GCSU student with eligibility and availability to work the upcoming fall and spring semesters. Must be, or become, First Aid, CPR/AED Certified. Excellent verbal and written communication skills. 

Preferred Qualifications:  Prior experience working with the public in a retail, sales or customer service role. Basic knowledge of Microsoft Word, Teams, and Excel. Social media fluency helpful.

SKILLS
Demonstrated professionalism and dependability
Demonstrated decision-making and problem-solving skills
Excellent verbal and written communication skills
Outstanding customer service skills
Must be proactive and able to engage with a diverse constituency
Experience with Microsoft Office Suite

Must be a student enrolled in at least six credit hours as an undergraduate student at Georgia College

Georgia College & State University (GCSU) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. No person shall, on the grounds of race, color, sex (including pregnancy, sexual orientation, and gender identity), religion, national origin, age, disability, veteran status, or genetic information, be excluded from employment or participation in, be denied the benefits of, or otherwise be subjected to discrimination, under any program or activity conducted by GCSU.

Georgia College & State University is a national award-winning institution in areas of student success and achievement. It strives to achieve excellence in the composition of its community, educational programs, university policies, research and scholarship, campus life, employment practices, extracurricular activities, and community outreach. It is a priority of the university to be a welcoming and inclusive environment so that its campus culture will enhance the ability of its community members to succeed in their endeavors, to be respected as individuals, and to feel a sense of belonging. Please visit Equal Employment Opportunity for more information.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.