Medical Office Specialist (UICOMP - PHS Medical)

Details

Posted: 18-Mar-24

Location: Chicago, Illinois

Type: Full-time

Salary: Open

Categories:

Healthcare
Staff/Administrative

Internal Number: 5110260

Medical Office Specialist (UICOMP - PHS Medical)
Medical Office Specialist (UICOMP - PHS Medical)
Hiring Department: Medicine/Positive Health Solutions
Location: Peoria, IL USA
Requisition ID: 1022245
Posting Close Date: 3/29/24
This position is located on the Peoria campus 170 miles southwest of Chicago. (On-Site Work - Not Remote).
The University of Illinois College of Medicine Peoria (UICOMP) educates 265 medical students and more than 300 physician residents and fellows annually. Additionally, it provides clinical care to more than 31,000 patients annually and conducts basic science, clinical and outcomes research. UICOMP is a regional campus of the University of Illinois College of Medicine, a part of the University of Illinois Chicago and University of Illinois System. The College of Medicine Peoria is home to the Cancer Research Center, Center for Wellbeing, and is a collaborator in Jump Simulation. Learn more about UICOMP at http://peoria.medicine.uic.edu .
Description:
The Medical Office Specialist works independently and is responsible for a broad range of complex patient related clerical activities of Positive Health Solutions. This position is responsible for registering clinic patients, checking in and checking out Bloomington clinic patients, collecting copayments for services, managing provider schedules, coordinating transportation and interpreter support and scheduling patient appointments. This position is also responsible for calculating patient discounted fee schedules in EPIC system and collecting outstanding patient balances or working with the Director to identify potential account write-offs. The position works under the general supervision of the Administrative Nurse II. Completes registration process for new and returning Peoria and Bloomington clinic patients and obtains demographic, income and insurance information to enter into EPIC system. Prepares patient registration packets and accurately calculates patient discounted fee schedules in EPIC system. Informs new patients of departmental billing, payment and insurance procedures. Makes patient appointment reminder calls and calls to reschedule patients who do not attend appointments. Responds to registration/scheduling questions from patients and their families. Receives phone calls and retrieves voicemail messages and forwards requests for clinical information to the nursing staff. Serves as lead clinic subject matter expert for the agency. Go-to person for any questions regarding patient appointments and clinic operations, and provider schedules. Notifies Case Manager of any changes reported by patient regarding phone number or address. Receives, reports, repackages and organizes patient medications that are delivered to PHS clinic, and notifies patient that medication is ready for pick up. Assists with updating spread sheet monitoring when medications are picked up by patients. Coordinates patient transportation and interpreter requests for medical appointments if needed. Works closely with vendor to ensure these requests are filled and tracks to ensure accurate billing. Completes patient check out process and enters information into patient's EPIC medical record. Schedules patients for follow up appointments. Ensures that providers have closed patient encounter so that patient check-out process can be completed to generate charge for patient visit. Collects patient co-payments at the time of service. Closes out credit card system daily and troubleshoots any issues with the credit card machine. Retrieves medical appointment reports/information from Provide Enterprise system and Microsoft Excel to track appointment reschedules, cancellations and no call no shows. Performs monthly reconciliation of missed provider appointments to determine which patients may need to receive appointment warnings or restriction letters due to non-adherence to HIV treatment plan per Federal grant guidelines. Helps to insure clinical quality management. Provide Enterprise with information regarding the distribution to clients of items purchased with Grant Funding. Functions as EPIC Super User for Front Office applications. Builds and maintains provider schedule templates in EPIC system and works directly with the providers on any changes. Manages clinical work queues in EPIC system, including investigating and correcting entry errors, insurance errors and billing errors made by other clinic staff. Advises supervisor and director for process changes needed for patient registration procedures. Responsible for training new employees and backup employees on clinic procedures.. Attends relevant meetings and trainings as needed to maintain current knowledge of best clinic practices and relays this information back to the PHS team. Takes part in the hiring process for new front desk staff. Performs other duties as assigned.
Qualifications:
Minimum Qualifications

Any one or any combination totaling two (2) years (24 months), from the categories below:

College education with coursework in a medical or para-medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, computer science, public administration, or social science, as measured by the following conversion table or its proportional equivalent:

• 30 semester hours equals one (1) year (12 months)
• Associate's Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)

Work experience comparable to that performed at the Medical Office Associate level or in other positions of comparable responsibility.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.
The university provides accommodations to applicants and employees. Request an Accommodation
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The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/7677?c=uic
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About University of Illinois - Chicago
The University of Illinois Chicago is the city’s largest university and its only public Carnegie Research 1 institution. Its 16 academic colleges serve close to 34,000 undergraduate, graduate and professional students. UIC is recognized as one of the best public universities and one of the most ethnically rich and culturally diverse campuses in the nation, located in the heart of Chicago, it is an integral part of the city's educational, technological and cultural fabric.
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