Medical Office Coordinator

We are seeking a Medical Office Coordinator who will be working collaboratively in the Division of Cardiology and will be responsible for overseeing the day-to-day activities of a multi-faceted, high volume clinical division to ensure a smoothly functioning office and excellent patient relations. Providing support in a team-based, service-oriented environment to multiple physicians, the Medical Office Coordinator is responsible for a variety of interactions with patients, insurance companies, and other health professionals in preparation for and following up from the clinic visit. In addition to the clinic support responsibilities, this position will perform other administrative functions to ensure the successful operations of the Division’s clinical practice.

Specific Duties & Responsibilities

Medical Administrative Support

• Professionally and efficiently handle incoming requests from patients and ensure that issues are resolved both promptly and thoroughly.
• Provide quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination.
• Carries out duties and responsibilities with limited supervision.
• Makes decisions and establishes work priorities on essentially procedure-oriented operations.
• Responsible for completing regular tasks without repeated instructions.

Patient Scheduling

• Schedule new and follow-up clinic appointments and assist in canceling and rescheduling of clinics for providers.
• Coordinate exam room availability with key stakeholders.
• Working with Clinical Director and Clinical Operations Administrator and clinical support staff to coordinate clinic schedules for physicians, troubleshooting scheduling conflicts and working closely with the Cardiology Scheduling Office to arrange for routine and emergency patient appointments.
• Collect insurance information, and complete registration in EPIC.
• Triage questions from patients about billing and refer to JHU Physician Billing Services and/or JHH Patient Financial Services.
• Support the physician with insurance preauthorization and single case agreement processes by submitting necessary clinical information as instructed by the physician.
• Coordinate follow-up office visits by providing information about treatment, and testing locations.
• Schedule lab tests and other procedures, and/or coordinates with other areas to complete scheduling process.
• When physician’s clinic is cancelled, call patient to re-schedule physician and/or testing appointments pertaining to that visit.
• If requested by physician, complete courtesy calls to patients to remind them of appointment arrival times and answer questions about location, parking, what to bring, etc.
• All information entered into EPIC will be subject to evaluation, quality controls and performance management standards.

Provide administrative support for medical matters on behalf of physicians.

• Complete divisional requests for filing, faxing, scanning, copying, answering phones, sorting mail, data entry, and other errands in a timely, accurate, and collegial manner.
• Answer incoming administrative calls from patients and provide information to patients, as appropriate.
• Routinely check voice mail and return calls to patients within 24 hours.
• Coordinate with patient and/or referring physician to obtain outside medical records.
• Ensure that all relevant outside medical records are received and scanned into Epic in advance of clinic.
• Ensure that physician gets medical records in advance per protocol as appropriate.
• Refer patient to appropriate resources/clinical areas.
• Send out letters and post op information to referring physicians, if needed.
• Send out confirmation letters to patients when appointment is scheduled less than 2 weeks out or as needed.
• Receive from physician completed and signed forms requested by the patient such as: Disability, Family Medical Leave, Workers Compensation, Medical Assistance Application, MVA, etc. All completed forms should be scanned into EPIC and send original to patients for their records.

Other Activity Processed in EPIC, including but not limited to coordinating clinic follow-up of high importance activities, such as

• Enter patient phone messages and route to physician or nurse, as appropriate.
• Print and send patient letters as necessary
• Document inbound/outbound phone messages to patients as appropriate.
• Obtaining insurance pre-authorizations.
• Responding to ad hoc patient inquiries and requests in a timely, professional, and courteous manner, including communicating relevant information to and from the physician
• Reinforce information for office visits (e.g. scheduled dates of service, information to bring to the visit, driving instructions, where to park, etc.
• Act as a liaison for patient, coordinating future consultations, diagnostics tests, or procedures.
• Up to date insurance information found on Johns Hopkins Managed Care website.
• Facilitate scheduling of lab tests and other procedures.
• Identifying dissatisfied patients and initiating service recovery procedures
• Prepare to support clinic activities from home in case of JHU closure (install virtual desktop and keep electronic reference lists as needed, and make sure you have cell or home phone numbers for physicians, supervisors, and clinic manager).
• Provide coverage to the Division front desk and telephone line. Provide back-up support coverage for lunches, illness, and other time-off requests as needed in the Division.
• Providing leave coverage of other clinical support co-workers’ job duties, including reviewing and triaging patient requests received, performing needed clinical preparation and follow up, providing other support to physicians as needed, and facilitating clinic schedule changes

Academic/General Administrative Support – as necessary.

• Provide general administrative support to one or more physicians.
• Answer office phone, schedule meetings/maintain calendars for physicians, make travel arrangements, maintain filing system (copy or scan as indicated).
• Assist with preparation of correspondence, reports, posters, and related documents
• Compile information for reports, grant applications, manuscripts, etc.
• Order stock and maintain office supplies
• May coordinate meetings on behalf of the physician.
• Process reimbursements per department protocol as applicable.

Minimum Qualifications

• High School Diploma/GED.
• Two years' work experience in a similar service-oriented industry required.
• Additional education may be substituted for years of related experience.

Classified Title: Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: Min $16.00 - Max $28.50 HRLY ($46,280 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F 8:30am - 5:00pm
Exempt Status: Non-Exempt
Location: School of Medicine Campus
Department name: ​​​​​​​SOM DOM Cardiology
Personnel area: School of Medicine 

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected] . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu .

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/ .

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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