Medical Assistant I

Job Detail

• Right-click for referral link
• Job Title: Medical Assistant I
• Department: Univ Cancer Spec-Blount Memor
• Full/Part Time: Full
• Req Number: UHS-30103

Position Summary:

Performs direct and indirect patient care activities under supervision of licensed personnel. Maintains clinical competency and provides assistance in that area when required.

Core Behaviors

Dependability, Attendance and Punctuality.
a. Unscheduled absences and tardiness must be minimal.
b. Properly uses home clock and badges for clocking (if applicable).
c. Calls 2 hours prior to the start of a shift.
d. Demonstrates respect for others time by arriving on time.
e. Is ready to begin work by scheduled start time.

Safety
a. Communication/Teamwork.
b. Safe working practices.
c. Respect for others and patient privacy/dignity.
d. Environment of Care/Employee safety/Emergency management.
e. Incident Reporting.
f. Promotion of safe practices and accident prevention.
g. Hand Hygiene

Compliance and Adherence to Policies, Procedures and Regulations
a. Demonstrates his/her knowledge and willingness to comply with all policies, procedures and regulations.

Organizational Priorities & Position-Specific Responsibilities / Performance Standards

List the major duties/key responsibilities of the position with details on how to achieve that responsibility. Classify each key responsibility under one of the UTMC Organizational Priorities: Service, Efficiency/Effectiveness or Quality/Safety.

Service

Other duties as assigned.
a. Performs duties assigned by the established deadlines.

Professionalism Interpersonal & Communication Skills.
a. Creates & sustains therapeutic & ethical relationships with patients & health care team recognizing aspects of culture, age, gender & disability.
b. Exhibits nonverbal, listening, explanatory, questions, & writing skills.
c. Provides appropriate & concise written & verbal communication to allow for continuity of care.
d. Maintains patient satisfaction & responds promptly to patient care needs.
e. Follows ethical principles regarding withholding clinical care, patient confidentiality, informed consent & unanticipated adverse outcomes.
f. Demonstrates accountability, commitment, sensitivity, & responsiveness to patients, staff, & in general business practices.

Efficiency and Effectiveness

Management of physician patient flow.
a. Ensures that patients are brought back to clinic and processed in a timely and efficient manner.
b. Monitors and supervises daily patient load to ensure efficient daily flow.
c. Maintains physician and RN satisfaction & responds promptly to patient care needs.
d. Maintains patient satisfaction & responds promptly to patient care needs.

Medical Clinical Knowledge & Skills.
a. Demonstrates knowledge of basic & discipline-specific medicine.
b. Uses evidenced based practice & appropriate medical evidence to assist others in guiding clinical practice.

Systems-based Practice.
a. Collaborates effectively with all members of the healthcare team to provide patient-focused care.
b. Obtains, understands, & applies appropriate medical evidence (diagnostic tests, information technology & clinical research).
c. Uses available resources effectively to help physicians guide medical practice.
d. Complies with hospital efforts to maintain a culture of patient safety.

Quality and Safety

Patient Care.
a.Gathers essential & accurate information about his/her patients.
b. Effectively develops & carries out patient management plans, including patient education/ counseling, & obtains appropriate consults when needed.
c. Facilitates a multidisciplinary approach to provide patient-focused care.

Practice-Based Learning & Improvement.
a. Demonstrates an investigatory & analytic approach to clinical situations.
b. Evaluates his/ her patient care practices & makes improvements as needed.
c. Expands his/her knowledge & facilitates learning.
d. Contributes to multidisciplinary clinical care & /or case conferences.

Position Qualification:

Education

Degree / Diploma Type

Program

Required/Preferred (and/or)

Experience

Years of Experience

Type of Experience

Required/Preferred (and/or)

Years of Experience can be related experience and/or training; or equivalent combination of education and experience.

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