Medical Assistant (Front & Back Office) Administrative Assistant I - Student Health Center [R0134674]

The University of Nevada, Las Vegas invites applications for Medical Assistant (Front & Back Office) Administrative Assistant I - Student Health Center [R0134674]

ROLE of the POSITION

Student Wellness at the University of Nevada, Las Vegas seeks a full-time Front & Back Office Medical Assistant I, to join our health care team at the Student Health Center and Faculty and Staff Treatment (FAST) Center. The AAI Office Medical Assistant duties include but are not limited to:

Front Office Duties

• Accurately schedule, re-schedule, cancel, and confirm appointments.
• Enter and update patient/client data into the electronic health record (EHR), forms and reports.
• Verify, obtain and maintain patient/client demographics.
• Perform check-in and check-out procedures.
• Assist and guide patients/clients with patient portal system.
• Trouble shoot portal use issues and resolve portal concerns.
• Accept and process payments according to department procedures.
• Perform assigned clinic opening and closing procedures. Assists as required during daily reconciliation process.
• Follow and complete individual daily closing and reconciliation process per department policy and procedure.
• Maintain and update SWC patient accounts in a timely manner and organized format.
• Assist in the preparing and mailing of patient billing statements as requested by the Accounting Assistant, Associate Director or the Director of Business & Administration.

Reception Duties and Customer Service

• Acknowledge and greet patients, clients, and visitors upon entering the Student Wellness Center. Provide accurate general information about SWC and its services.
• Control flow, monitor and manage entry into clinic area.
• Answer telephones, emails, instant messages (IM) and assist with requests resulting from these inquiries.
• Retrieve and respond to messages (phone, in-person, electronic).
• Coordinate deliveries, patient/client/guest/visitor flow with internal departments.
• Ensure a neat, clean and professional appearance of the lobby, self-check-in, and front desk areas. Report damaged or non-functioning equipment/furniture, restroom work orders, or hazards to team lead and/or supervisor immediately.

Back Office Clinical Duties

• Perform accurate and thorough patient intakes, including taking an appropriate patient history and vital signs
• Prepare patients for medical examinations and medical procedures
• Assist healthcare providers with treatments, examinations, and procedures
• Prepare and administer injections and immunizations per SHC policy and procedure
• Prepare, maintain, and stock examination and treatment areas
• Perform and maintain inventory of medical supplies and equipment
• Effectively and efficiently document in electronic health record (EHR) system
• Recognize and respond to emergencies in collaboration with the healthcare provider team
• Teach patients methods of health promotion and disease prevention
• Follow up on patient test results under the guidance of healthcare provider/RN
• Prioritize and perform multiple tasks as needed in the clinic
• Treat patients with compassion, empathy, and professionalism
• Apply principles of universal precautions, aseptic technique, and infection control
• Comply with quality assurance practices
• Participate in infection prevention assessments and safety drills
• Strictly uphold the confidentiality of health information and protect patients' right to privacy

MINIMUM QUALIFICATIONS

Graduation from high school or equivalent education and one year of clerical experience which included experience in one or more of the following areas:  maintaining records, answering telephones, and reviewing forms, documents and other written materials; OR six months of experience as an Administrative Aid in Nevada State service; OR an equivalent combination of education and experience as described above.

Successful completion of a medical assistant program (or related education and experience within a healthcare setting) are required. Must have valid CPR certification.

All candidates must pass a background screening.

This position is considered a healthcare worker and must follow the federal COVID-19 vaccine requirement by providing proof of being fully vaccinated against COVID-19 or have an approved medical or religious waiver on file with Human Resources before their start date. Questions regarding the federal requirement may be sent to [email protected] . 

Employees of the UNLV Student Wellness Center must be in compliance with our Employee Exposure to Communicable Disease (Prevention of) Policy. Any questions regarding this policy may be directed to [email protected] .

PREFERRED QUALIFICATIONS

Medical assistant national certification preferred

FOR INTERNAL RECRUITMENTS ONLY

This recruitment is limited to current classified employees who have served at least six months of continuous full-time equivalent service in a probationary, special disabled, emergency, provisional or permanent status, or any combination of these, in the classified service AND who is currently working in the area specified in this job advertisement.

COMMITMENT to DIVERSITY

The successful candidate will demonstrate support for diversity, equity and inclusiveness as well as participate in maintaining a respectful, positive work environment.

SALARY

Grade 23 Step 1, salary 31,716.72. "Step" means the number assigned by the Division of Human Resource Management to identify a specific rate of pay within a grade. Per Nevada Administrative Code (NAC 284.170), salaries for initial appointments for classified positions typically begin at Step 1.

BENEFITS OF WORKING AT UNLV

• Generous compensation packages, separate paid time off for annual and sick leave, and holidays
• Excellent health insurance including medical, dental, and vision
• No state income tax
• Comprehensive retirement plans and voluntary benefits programs
• Tuition discounts at Nevada System of Higher Education (NSHE) schools
• Tuition discounts for spouses, domestic partners, and dependents

PERKS

• Employee recognition and appreciation programs
• Personal and professional development opportunities
• UNLV athletics ticket discounts
• Statewide employee purchase program discounts
• RebelCard discounts on and off campus
• Wellness programming for all UNLV faculty and staff at no cost

HOW TO APPLY

THIS RECRUITMENT MAY CLOSE PRIOR TO THE ANNOUNCED CLOSING DATE BELOW BASED ON VOLUME OF APPLICATIONS RECEIVED.

Submit a letter of interest (cover letter) and a detailed resume listing qualifications and experience. If you are a veteran, please attach your DD-214 or other applicable official documentation to your application as evidence of Veterans or Disabled Veteran's status.

Attach ALL documents in the CV/Resume attachment section when applying.

Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based. The resume must have a detailed description of the major duties that you performed as a part of each job; applicants must demonstrate that they qualify for this position. Education (including High School) and experience must be clearly documented. Your application will NOT be moved forward if your application is incomplete.

This recruitment will close at midnight (Pacific Standard Time) on April 2, 2023. Materials should be addressed to Theresa Afos and must be submitted through Workday, as we do not accept emailed materials. For assistance with the application process, contact UNLV Human Resources at (702) 895-3504 or [email protected] .

SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES

UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Find Jobs" process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number, "R0134674" in the search box.

If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application.

PROFILE of the UNIVERSITY

Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine.  UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.

Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.

For more information, visit us on line at:  http://www.unlv.edu

EEO/AA STATEMENT

The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person's age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible.

TITLE IX STATEMENT

The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates.  Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106).  The University's commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito, J.D., Title IX Coordinator, University of Nevada, Las Vegas, 4505 S. Maryland Parkway, Box 451062, Las Vegas, NV 89154-1062, Frank and Estella Beam Hall (BEH) Room 553, Telephone: (702) 895-4055; Email: [email protected] , or to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: 1-800-421-3481 FAX: 202-453-6012; TDD: 1-800-877-8339; Email: [email protected] ; or to both.

Information pertaining to the University's grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage.

SAFETY AND SECURITY STATEMENT

UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.

JOB CATEGORY

Classified

Required Attachment(s)

Resume, cover letter and 3 professional references

UNLV is an Equal Opportunity / Affirmative Action educator and employer committed to achieving excellence through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, age, creed, national origin, veteran status, physical or mental disability, sexual orientation, genetic information, gender identity, gender expression, or any other factor protected by anti-discrimination laws. The University of Nevada, Las Vegas employs only United States citizens and non-citizens lawfully authorized to work in the United States. Women, under-represented groups, individuals with disabilities, and veterans are encouraged to apply.