Medical Aide: Medical Assistant

• Providing patient support, and patient care via a telehealth platform as an extension of the physician practice. Serves as a liaison and coordinates information between providers, other clinical staff, and patients.
• Maintains the highest degree of confidentiality in patient care.
• Maintains, at all times, a proper professional relationship with patients.
• Facilitates collection and documentation of all necessary information required for patient visits. Assures necessary patient care information is processed and forwarded in a timely manner.
• Takes temperature, blood pressure, pulse, visual acuity, height, weight, oxygen saturation and peak expiratory flow
• Readings for patients in preparation for exam, as needed or at the direction of the nursing or clinician staff, and documents in the electronic medical record.
• Helps to make clinician aware of patient chief complaints when several patients are waiting.
• May reorder patients who are waiting to assist clinician for smoother patient flow.
• Helps to make clinician aware of patient chief complaints when several patients are waiting.
• Observe and prioritize waiting patients for signs and symptoms that need immediate attention such as bleeding, weakness, compromised mobility, fainting.
• Manages and monitors patient flow throughout the clinic.
• May refer patient to medical staff for immediate examination or treatment.
• May perform injections under supervision of provider.
• May assist clinician during procedure preparing room, positioning patient, draping patient, providing requested equipment to clinician, and/or providing emotional support to patient when appropriate.
• After procedure, cleans and prepares room for next patient, including washing and sterilizing instruments or preparing for
• sterilization.
• Cleans and prepares observation room for patient care as needed.
• Performs electrocardiogram when ordered by clinician.
• Performs nebulizers and other treatments when ordered by clinician.
• Takes inventory of supplies, equipment and instruments; requisitions supplies through unit supervisor.
• Participates in restocking and maintaining cleanliness of work areas.
• Answers phones and responds to non-medical questions.
• Runs errands such as delivering specimens to labs, sending faxes, etc.
• Assists in patient transport when necessary on arrival and departure.
• Demonstrates knowledge of OSHA regulations, soaks, washes and cleans medical instruments used in clinician offices according to protocol.
• Participates in and supports ongoing quality improvement activities.
• Attends department meetings and remains current on clinic/department policies and procedures.
• Checks electronic medical record each a.m. for clinician and nursing schedules, available appointment times, etc.
• Checks nursing schedule.
• Makes follow-up phone calls.
• Assists the nurses as needed.
• Escorts or transports patient, as needed, to appropriate treatment area.
• Periodically assumes additional responsibilities and performs other duties as may be delegated by Clinical Services Director, MA Manager, and/or Clinicians.
• Attends department meetings and remains current on clinic/department policies and procedures.
• Participates on committees.
• Cross-trains in each area so that he/she can function independently in each area.
• Participates in orientation of new employees as necessary.

• Serves all students with respect, dignity and courtesy.
• Maintains a proper professional relationship with patients at all times.
• Cooperates and communicates with peers and with other sections within the Student Health Services and Oregon State University.
• Recognizes an ongoing responsibility to work for continuing improvement in the overall function of the work unit.
• Demonstrates flexibility in working hours in response to Student Health Service’s needs.

• Maintains CPR Certification.
• Participates in Student Health Services and Oregon State University staff development activities.
• Evaluates own professional development and the effectiveness of care. Improves the quality of care through continuing education.
• Attends CME or seminars which may be recommended by supervisor.
• Shares information obtained at workshops with peers.

Six months experience providing health care support in a health care facility; OR Completion of a vocational training program in a health care support area (e.g., Medical Office Assistant, Certified Nursing Assistant). NOTE: Preference will be given to those applicants who possess a knowledge of medical terminology.

• Maintain current CPR certification or renew within 90 days of hire.
• Excellent customer service and communication skills.
• Ability to learn computer applications appropriate to functions.
• The person in this position will occasionally be required to assist in lifting patients up to 200 lbs, and supplies up to 50 lbs.
• Demonstrable commitment to promoting and enhancing diversity.

• Certified Medical Assistant or Certified Nursing Assistant in addition to experience in the medical field.
• Willingness to learn varying cultural medical practices and patients of diverse cultural background.
• Ability to learn computer applications appropriate to functions.
• Experience with patient prioritization in a medical setting.
• Excellent customer service and communication skills.

• Health Care Environment
• This position is deemed “essential” and may be required to report to work during emergency university closures or work curtailments.
• The person in this position will occasionally be required to assist in lifting patients up to 200 lbs., and supplies up to 50 lbs.
• This is a 9-month position. The incumbent may be asked to work varied shifts, weekends and some summer hours.
• Exposure to communicable diseases on a daily basis.