Manager, Veterans Resource Center (USU)

Apply now Job no:535617
Work type:Auxiliary
Location:Northridge
Categories:Full Time

ABOUT THE UNIVERSITY STUDENT UNION

The University Student Union, as the heart of campus, uplifts and empowers students to achieve educational, personal and professional goals by providing leadership development, meaningful employment, and innovative programs, services and facilities. We promote equity, inclusion and well-being, while encouraging social justice advocacy to help Matadors feel heard, respected and connected to CSUN. Our facilities include a University Student Union and a 138,000 square foot Student Recreation Center (SRC). The SRC is a facility for exercise and leisure activity that promotes lifelong health and wellness.

ABOUT THE UNIVERSITY

One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor’s degrees to underrepresented minority students and seventh in bachelor’s degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of students who are Deaf and hard-of-hearing of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond.

POSITION SUMMARY:

Under the general guidance of the Assistant Director, Resource Centers, the Manager, Veterans Resource Center is responsible for managing the Veterans Resource Center, including navigating complex student veteran issues and developing strategies to address barriers to academic success.  Responsibilities include assessing student veteran’s needs and developing and implementing programs promoting student success; evaluating the effectiveness of programs and services; developing and recommending VRC policies and procedures; managing the VRC’s annual operating budget; and collaborating with veteran-connected on-and-off campus entities.

ESSENTIAL DUTIES:

• Serve as a primary point of contact for Veterans Resource Center (VRC);
• Oversee the daily operation of the Veterans Resource Center including customer service, programs, services, marketing, volunteer and intern programs, facility maintenance, and technological support;
• Train, and supervise the work of one, full-time (1) Veterans Resource Center Supervisor and the work of part-time student assistant employees, including monitoring performance; generating performance evaluations and administering disciplinary action as needed; training, and supervising the work of academic Master of Social Work intern(s) as applicable;
• Develop, implement and monitor the DREAM Center department annual operating budget; oversee grant expenditures; monitor AMEX account and generate financial reports;
• Responsible for providing or to assist in providing academic and personal guidance to military connected students and making referrals to appropriate university support services and community resources;
• Assess student veteran needs and develop, implement and evaluate programs and services to address student veteran needs;
• Provide support and advocacy to students experiencing crisis and connect them with appropriate on and off campus resources, including overseeing veteran student scholarship(s) and emergency funds;
• Develop curriculum and facilitate educational trainings and/or train student assistants to facilitate trainings for administrators, faculty, staff and students on topics related to military culture and supporting student veterans;
• Consult, collaborate, and engage with campus departments, student organizations and community-based entities to develop solutions to student veteran issues/problems ranging in complexity from moderate to complex;
• Represent the Veterans Resource Center at campus and community outreach activities as assigned;
• Review policies, practices and organizational structures that impact student veterans and recommend changes as appropriate;
• Outreach and collaborate with on and off-campus Veteran entities, and other college campuses regarding Veteran concerns and programming;
• Cultivate collaborative relationships and partnerships amongst campus identity- based centers (including but not limited to Black House, Glenn Omatsu House, Women’s Research and Resource Center, Chicano House, and La Casita) and USU resource centers (Pride Center, DREAM Center and Veterans Resource Center) to support intersectional collaborative programming;
• Serve on campus and community-based committees as directed, advocating for student veteran needs, including but not limited to co-chairing the Student Veteran Success Advisory Committee;
• Participate in University Student Union staff meetings, activities, training and development programs and professional development activities;
• Stay abreast with current federal, state, and institutional policies as well as student services literature pertaining to student veterans and education;
• Perform other related duties as assigned.

QUALIFICATIONS:

Education:

Equivalent to graduation from a four-year college or university with a bachelor’s degree in psychology, sociology or a related field.  Specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Experience:

Equivalent to three years of professional experience in a job-related field preferably in higher education with an emphasis in veteran affairs, student unions, student activities, or student development.

Special Requirements:

Not Applicable.

Preferred Qualifications:

-Master’s Degree in Counseling, Clinical Psychology, Higher Education Administration, Social Work or other job-related field.

-Experience in budget development, monitoring and analysis.

Knowledge, Skills and/or Abilities:

• Knowledge of veteran student needs and veteran resources
• Knowledge of the practices, procedures and activities of a Veterans Resource Center
• Knowledge of and experience in program planning, implementation, and assessment
• Demonstrated commitment to valuing justice, equity, diversity and inclusion, and contributing to an inclusive working and learning environment
• General knowledge of the methods and problems of organizational and program management
• General knowledge of the mentoring process
• General knowledge of group process training and development practices
• General knowledge of student development theory and desired outcomes
• General knowledge of managing critical situations including but not limited to mandated reporting
• Knowledge of Microsoft Word, Excel and Outlook or other email systems
• Effectively organize and administer programs and services
• Successfully communicate with students, faculty, staff and subordinates including the ability to clearly express ideas and directions verbally and in writing including attention to composition, punctuation, grammar, and spelling
• Effectively lead individuals and groups
• Work independently on multiple tasks without close supervision
• Work with an ethnically diverse and culturally pluralistic student population and staff

WORKING CONDITIONS:

Work is generally performed in a temperature-controlled on-site office environment or at an approved and appropriate workspace in the incumbent’s home. Must be able to work under pressure and adhere to deadlines.  Must be flexible with ability to adapt readily to change. Regular contact with students, faculty, staff, administrators, and the general public required. Some evening and weekend work required. Must be able to lift 25 pounds of programming/training materials unassisted.

SUPERVISION EXERCISED:

This position supervises the Veterans Resource Center Supervisor and part-time student assistant employees and potentially the Master of Social Work intern(s).

PAY, BENEFITS AND WORK SCHEDULE:

This position is employed through University Student Union (USU). The USU offers an excellent benefits package including Medical, Dental & Vision insurance, Life Insurance, Vacation, Sick Leave, 14 paid Holidays, company sponsored retirement program and more.

The anticipated hiring range will be as follows and is dependent on experience and qualifications:

Annually:             $ 65,000.00 - $ 77,000.00

The salary range of the position is as follows:

Annually:             Minimum:  $ 63,315.00                 Maximum:  $ 90,203.40

HOURS: Full-Time; FLSA Exempt; may include early mornings, late evenings and weekends.

APPLICATION PERIOD

Applications received through February 9, 2024 will be considered in the initial review and review of applications will continue until position is filled.

In order to be considered in the initial review, applications must be submitted prior to the date listed above. Application submissions received after the initial review date will be reviewed at the discretion of the USU.

HOW TO APPLY

Candidates should apply by completing the on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers  

BACKGROUND CHECK

A background check (including a criminal records check) must be completed satisfactorily.  Failure to satisfactorily complete the background check may affect the status of candidates who apply for the position.

Advertised:Jan 29, 2024 (9:00 AM) Pacific Standard Time
Applications close:Open until filled