Manager, Training Design/Communication - Office of Research Administration

Updated: 3 months ago
Job Type: FullTime

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.


  • Oversees the design and development of training activities and programs for the Emory Office of Research Administration (ORA) division and its departments.
  • Uses instructional design methodology to collaborate with ORA subject matter experts (SMEs) and other offices to convert SME content into training material to include printed and online role-based training manuals, job aids, policies and procedures, workflows, and supporting presentations for instructor led training.
  • Documents processes, roles, and responsibilities.
  • Plans and coordinates skill assessments and training logistics.
  • Serves as a leader of internal training, designs a variety of learning modules, conducts training classes, and leads structured facilitated programs of various topics such as, but not limited to, onboarding, software and solutions, career pathing, and award lifecycle processes.
  • Serves as a program coach for employee development programs.
  • Collaborates with peers, subject matter experts, leadership, and ORA managers to develop, implement, and monitor learning solutions.
  • Manages the Emory ORA research administration foundational certification and training program.
  • Maintains a centralized repository of standard operations procedures, Job Aids, training material, and an online library of training material by managing updates and changes from content experts to ensure all material available is up to date.
  • Ensures appropriate training materials are accessible to staff.
  • Tracks and analyzes training programs by examining learner's satisfaction levels, proficiency testing, and job performance and implements appropriate changes.
  • Coordinates scheduling of training classes and instructors, and manages and monitors training registration and completion in the learning management system.
  • Leads testing of regular LMS system updates and corrects functional problems and deficiencies.
  • Troubleshoots systems issues through ORA.
  • Develops functional requirements and specifications for enhancements and system modifications.
  • Ensures a high level of client satisfaction by monitoring the delivery of ongoing information systems to Emory ORA.
  • Develops and maintains communication materials and information.
  • Provides communication on initiatives and strategic planning.
  • Produces executive communications and reports for the Vice President for Research Administration.
  • Directs the development of communications strategies and policies to build awareness of ORA initiatives and priorities, and to serve various communications needs.
  • Provides leadership on communications projects, ensuring that communications reflect divisional commitments, strategic priorities, and quality requirements.
  • Oversees the strategic operations and training website, as well as social media presence and activity.
  • Evaluates the effectiveness of communication strategies across platforms and audiences.
  • May supervise staff, students, and/or volunteers.
  • Performs related responsibilities as required.


  • Bachelor's degree in education, human resources, communications or a related field and five years of professional training and/or teaching experience or an equivalent combination of education, training, and experience.
  • Master's degree preferred.
  • Exhibits a commitment to diversity.
  • Demonstrated experience implementing innovative solutions.
  • Skilled in project management and demonstrated familiarity with instructional design and courseware development principles.
  • Strong writing, editing and proofreading skills.
  • Skilled in the use of Learning Management Systems.
  • Proficiency in content design software (instructional, graphic, web, and video) is preferred.
  • Research administration or related higher education experience is preferred.

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University location as needed and at times, on short notice.  Emory reserves the right to change this status with notice to employee.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.

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