Manager, Ticket Operations

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students.  Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.5 billion.

Job Description

Manager, Ticket Operations, Robsham Theater Arts Center, Division of Student Affairs

The Manager, Ticket Operations is a full-time, 9 month position, responsible for operations in the RTAC Box Office which include the scheduling, creation, and sale of tickets for all ticketed University events (except Athletic events). The RTAC Box Office events occur at many locations across campus, including the Robsham Theater Main Stage, the Bonn Studio Theater, 300 Hammond Pond Parkway and on-campus outdoor venues. This position supports events scheduled by OSI/CAB and other student organizations, Theatre Department productions, Senior Week activities, as well as other groups or campus partners as needed.

The position is responsible for maintaining the ticketing system and database for RTAC as well as its web-based and mobile interfaces. This position is responsible for annual sales of approximately 50,000 tickets and $750,000 in annual revenues and oversees the collection of this revenue via credit card transactions and sales operations including window, phone, and online/mobile transactions.

This position’s primary responsibilities include:

• Covering Box Office window sales and phone sales.
• Scheduling dates and times for ticket sales for all events.
• Programing season’s events.
• Overseeing customer service; the customer base is primarily the Boston College community (i.e. students, faculty and staff) but also includes the general public.
• Maintaining the Box Office’s ticket system and its database, as well as oversee care of the Box Office’s computers, credit card readers and printers to ensure an efficient and PCI compliant operations.
• Supporting the mission of Student Affairs and the University.
• Assisting with marketing and promotion of student and academic events, via RTAC’s social media, digital signage and online ticketing webpage.
• Recruiting, training, and supervising 10-15 undergraduate student staff.
• Other tasks as assigned by the Robsham Theater Arts Center Director.
• Each staff member in the Division of Student Affairs is expected to support division and university-wide initiatives, staff events, and serve on committees as needed.

Full-Time, 9-month hiring range: $41,888 to $52,350; salary commensurate with relevant experience.

Requirements

• Bachelor’s degree or equivalent experience preferred.
• 3-5 years of box office experience, preferably using VBO Tickets and Transact payment gateways.
• Excellent customer service skills.
• Demonstrate the awareness, knowledge, and skills required to engage and communicate with people from different cultures.
• Fluency in Microsoft Office and Google Suite products.
• Demonstration of the ability to learn new technical systems and developing new technical skills, as the software/hardware and online technology is ever evolving.
• Attention to details and ability to thrive in high activity environment.

Closing Statement

Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:

• Tuition remission for Employees
• Tuition remission for Spouses and Children who meet eligibility requirements
• Generous Medical, Dental, and Vision Insurance
• Low-Cost Life Insurance
• Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
• Paid Holidays Annually
• Generous Sick and Vacation Pay
• Additional benefits can be found on https://www.bc.edu/employeehandbook

Boston College conducts pre-employment background checks as part of the hiring process.

Boston College is an affirmative action, equal opportunity employer. In concert with our Jesuit, Catholic mission, Boston College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications for women, minorities, individuals with disabilities, and covered veterans. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https://www.bc.edu/diversity .

Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination .