Manager, Student Services

University of Utah, United States

Updated: about 20 hours ago
Location: Salt Lake City, UTAH
Job Type: FullTime
Deadline: 24 May 2024

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Manager, Student Services
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Announcement
Details


Open Date 05/01/2024
Requisition Number PRN38364B
Job Title Manager, Student Services
Working Title Supervisor, Veteran Services
Job Grade E
FLSA Code Administrative
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
Monday – Friday 8:00am – 5:00pm. University of Utah campus (primary) with some hybrid remote opportunities (secondary)
VP Area Academic Affairs
Department 00296 - Registrar's Office
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $50,000 - $58,000
Close Date 05/24/2024
Open Until Filled No
Job Summary
Manage and supervise the VA certification unit and the certification process for military benefits, ensuring accurate and timely submission to the Department of Veterans Affairs (VA). Advise student Veterans, their families and dependents of their rights under military service benefits acts and other relevant legislation. Serve as lead School Certifying Official (SCO); maintain compliance with state and federal regulations governing the application of military-connected education benefits. Serves as University liaison; provides accurate information to student veterans, dependents, and university and VA officials. Facilitates collaborative relationships with departments campus wide to ensure quality of service and compliance with the U.S. Department of Veterans Affairs. Hires, trains, and supervises one or more direct reports, ensuring team members’ competency and effectiveness.
Responsibilities
  • Serve as the Registrar’s Office School Certifying Official (SCO) for VA enrollment and reporting requirements and regulations. Works directly with Veteran Affairs counselors, attends VA mandated trainings and conferences and keeps abreast of changing rules and legislation requirements. Ensures all Principles of Excellence VA requirements are met for VA benefit eligible students. Must be a designated Department of Veterans Affairs (VA) School Certifying Official (SCO) or pass the necessary training to be designated a VA SCO within 30 business days of hire.
  • Operational oversight and staff supervision to ensure staff are properly trained and providing accurate information to students. Analyze student concerns, suggestions and complaints and provide appropriate response. Certify enrollment through Enrollment Manager. Keep VA informed of veteran enrollment status. Remain current on matters pertaining to VA rules, benefits, and additions to SCO handbook
  • Implementation and compliance of policies and procedures: run multiple audits throughout each semester to ensure accuracy and to determine if the University is compliant with all VA policies. Serve as lead on all audits, including but not limited to VA audits. Monitor and adjust activities to support emerging, continuing to maintain and evolve compliance program. Maintain files for veterans for Department of Veterans Affairs (DVA) and Higher Education Commission required compliance audits.
  • Calculate relevant tuition and fees, track monies paid to the University by VA education benefits, maintain records and create reports: including veteran graduation rates, veterans enrolled each semester, grade reports and compliance surveys. Research, respond and resolve all VA related issues.
  • Subject matter expert regarding Veteran’s education benefits: Liaison with the Veterans Administration and various University departments including: Veteran Support Center, Admissions, Financial Aid, Academic Advising, Income Accounting, etc. Serve as a resource for students and departments. Troubleshoot problems with registration, fees, student records, grades, and academic standing.
  • Review and develop departmental systems and strategies to maintain accuracy project increases in enrollment and streamline workflow for increased productivity. Update systems and processes to handle changes in the laws and regulations of how and what we are required to report to the Veterans Administration.
Minimum Qualifications
Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience).
Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department.
Master’s degree in a related area may be preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Department-Specific Preferences:
o Excellent organizational, analytical, and administrative skills are essential along with the ability to effectively communicate orally and in writing to various constituencies.
o Must be able to work across institutional departments, demonstrate success in prior positions, and exhibit a proven commitment to diversity, equity, inclusion and belonging.
o A strong understanding of current laws, regulations, and procedures as related to academic record keeping is required.
o Ability to collect, analyze, and report data that informs the way that unit practices, university procedures, and policies impact student success and use this data to inform strategies for improvement across all functional areas.
o Must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  • * Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
    • Yes
    • No
  • * Do you have four or more years of progressively more responsible management experience?
    • Yes
    • No
  • * How many years of supervisory experience do you have?
    • Less than 1 year
    • 1 year or more, but less than 2 years
    • 2 year or more, but less than 4 years
    • 4 years or more, but less than 6 years
    • 6 years or more
  • * How many years of work experience do you have with VA Regulations?
    • Less than 1 year
    • 1 year or more, but less than 3 years
    • 3 years or more, but less than 5 years
    • 5 years or more, but less than 8 years
    • 8 years or more

    • Applicant Documents
    Required Documents
  • Resume
  • Cover Letter
    • Optional Documents
  • Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
  • Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission

    • University Human Resource Management
    250 East 200 South, Suite 125 Salt Lake City, UT 84111
    Contact us: (801) 581-2169 By Email: [email protected]

     


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