Manager, Student Services

University of Utah, United States

Updated: over 2 years ago
Location: Salt Lake City, UTAH
Job Type: FullTime
Deadline: The position may have been removed or expired!

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Manager, Student Services
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Please see Special Instructions for more details.
Priority Review Date 9/24/21
Announcement
Open Date 09/13/2021
Requisition Number PRN27658B
Job Title Manager, Student Services
Working Title Assistant Director for Resident Services
Job Grade E
FLSA Code Administrative
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
Most hours would take place during Monday- Friday business hours. It is the expectation that the Assistant Director have a hands-on understanding of the building’s use during the times it is open which may require occasional evening and weekend hours.
On-Call Support after Business Hours. This position will serve as a resource to provide support to both full time and student staff. This includes a working understanding of Emergency Procedures for after-hours response and attendance.

Essential Personnel. This position is considered to be an essential personnel position for the department. As such, must be accessible and available in the event of emergencies or when needed to meet the ongoing missions of the University.
VP Area Academic Affairs
Department 00307 - Housing & Residential Educ
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $58,000 - $60,000
Close Date
Open Until Filled Yes
Job Summary
Institution and Department Overview
Located in Salt Lake City, the University of Utah is a public, 4-year institution committed to providing an exceptional academic and co-curricular experience for students and the University community. The “U” is a PAC-12 institution with over 33,000 students. Housing & Residential Education houses over 4,000 residents and continues to grow, with new buildings planned integrated into the Campus Master plan.
Housing & Residential Education (HRE) and the University of Utah value interactions among individuals with varying traditions, cultures, identities, expressions, orientation, religious beliefs, economic backgrounds, and racial/ethnic origins. We strongly encourage applications from candidates who will share and explore this value with the team and with our residents.

Position Overview
The Assistant Director for Resident Services is a 12-month, full-time, professional staff position within Housing & Residential Education and the Student Affairs Division at the University of Utah.
Reporting to the Associate Director for Resident Services, the AD for Resident Services provides oversight and direction to desk and mailroom operations at the Peterson Heritage Center (PHC), Marriott Honors Community (MHC), Lassonde Studios and Kahlert Village. These facilities are the hub of residential campus life. The AD for Resident Services directly supervises three full-time Front Desk Coordinators and indirectly supervises 70+ student leaders. This position also provides support to all departmental opening and closing procedures.
This position is part of the HRE’s Management Team staff and has budget responsibility including responsibility for desk and mailroom operations.
Compensation
  • Starting annual salary estimated at $58,000 – $60,000. Salary commensurate with experience.
  • Full University benefit plan


           o Immediate 14.2% University contribution to 401k retirement plan
           o Health and dental insurance options
           o 50% tuition reduction after 6 months of employment
  • Professional development funding.
  • Partial moving expense coverage.
Responsibilities
Supervision
1. Directly hire, train, supervise and evaluate three full-time Front Desk Coordinators. Indirectly supervise a team of 8 Student Managers and 70+ Desk and Mailroom Assistants.
2. Apply appropriate theories and models, based on specific student characteristics and needs, in
communication/advising/supervising situations and program development.
3. Develop achievable, measurable learning outcomes for all training and educational experiences.
4. Develop training environments and activities that best promote student learning, engagement, and knowledge retention. Identify and utilize technologies to present training materials in a way that resonates with current student culture.
5. Develop effective advising relationships with students and staff. Adapt advising techniques and styles to meet the needs of an individual or group based on both learning needs and identity development.
6. Incorporate equity, diversity, and social justice into recruitment, position descriptions, and professional development plans.
7. Ensure a smooth transition of services and staffing during academic year breaks, with emphasis on serving Conference Services guests during the summer.
Service Delivery
1. Implement operational policies and procedures for all residential front desks and mailrooms. Ensure high quality service delivery, federal standards, and innovative practices are successfully implemented.
2. Facilitate and assess internal and external customer program development and implementation in a way that improves the student experience, and facility use.
3. Routinely gather and utilize student and community input to inform desk service and practices.
4. Develop and maintain collaborative relationships with faculty, staff, and administration who utilize our services.
Strategic Planning
1. Researches and identifies best practices regarding customer service, staffing, and mail, with potential for implementation within the department. In addition, shapes department strategic planning efforts.
Budget and Fiscal Operations
1. Manage and oversee the ethical use of desk and staffing budgets.

Opening and Closing Support
1. Provide support for all departmental opening and closing activities for Fall, Spring, and Summer terms with HRE staff.
Minimum Qualifications
Bachelor’s degree in a related area or equivalency (2 years related work experience may be substituted for 1 year of education).
Four to six years of progressively more responsible management experience.
 
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
*Department Specific Qualifications
  •  Background and knowledge of student development, training or teaching students in an engaging setting, and employee advocacy.
  •  A minimum of 3+ years of related and progressively more responsible or expansive work experience in Housing, Student Leadership, or Staff Training and Development.
  •  Demonstrated skills in recruiting and hiring of staff, including sourcing candidates, implementing interview best practices, and creating equitable hiring rubrics.
  •  Demonstrated skills in supervision of staff, including onboarding, providing ongoing performance feedback, delegation and building a collaborative team environment.
  •  Demonstrated skills in training of staff, including developing learning outcomes, creating engaging content that uses applicable technology as needed, and comfortable with public speaking.
Preferences
  • Experience developing student employee competencies and development frameworks.
  • Experience creating and supporting an inclusive workplace.
  • Ability to work independently and work well on a team.
  • Demonstrated ability to work collaboratively with internal and external stakeholders, including across functional and


positional lines.
  • Demonstrated interpersonal, oral and written communication skills.
  • Ability to take initiative to manage multiple, concurrent projects from start to finish.
Type Benefited Staff
Special Instructions Summary
Priority Review Date 9/24/21
Additional Information
The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. 
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. 
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:
Director/ Title IX Coordinator
Office of Equal Opportunity and Affirmative Action (OEO/AA)
135 Park Building
Salt Lake City, UT 84112
801-581-8365
[email protected]
Online reports may be submitted at oeo.utah.edu
For more information: https://www.utah.edu/nondiscrimination/
To inquire about this posting, email: [email protected] or call 801-581-2300.
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  • * Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
    • Yes
    • No
  • * Do you have four or more years of progressively more responsible management experience?
    • Yes
    • No

    • Applicant Documents
    Required Documents
  • Resume
  • Cover Letter
    • Optional Documents
  • Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
  • Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission

    • University Human Resource Management
    250 East 200 South, Suite 125 Salt Lake City, UT 84111
    Contact us: (801) 581-2169 By Email: [email protected]

     


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