Manager Patient Services - School of Dentistry

The Manager of Patient Care Services is responsible for directing all day to day operations and workflows pertaining to patient and student scheduling activities (for more than 34,000 patient visits annually) , monitor call center activities including call queues and patient, oversees Axium workflows to achieve the best utilization of clinical chairs; handle the referral process to ensure all outside referrals are handled appropriately, ensure accurate student/team/patient assignments by her team, assists with setting and achieving operational goals; facilitates patient care and student education coordination through best practices in operations within her purview, performs data collection, analysis and outcomes reporting; Supervise team members responsible for scheduling patient care and managing student educational requirements through patient care.  Manage the Dental software application (axiUm) data and reporting that supports these functions.  Point person for the clinic for customer-facing interactions with patients for the School of Dentistry.  Responsible for the processes, procedures and metrics to support all patient appointments, patient check-in, , handling phone calls, managing patient care questions and concerns.  Responsible for employee hiring, scheduling, personnel performance, goal setting and development of the Patient Care Coordinators and Patient Access Team. Hold team member accountable for meeting performance and clinical benchmarks set forth by the Senior Director of Operations and Clinic Director. Meet budgetary targets. Identify continuous improvement opportunities, regularly attend meetings and presentations to learn about new techniques, equipment, and policies. With this constant education, you observe and evaluate current procedures and then tweak them or create new processes to ensure the best possible patient care. This position will report to the Senior Director of Operations.  

Qualifications:
Bachelor's Degree preferred or equivalent managerial experience preferred in the healthcare setting
Three (3) years experience with patient scheduling and support, customer service.
Experience with HIPPA, FERPA, EEO, and other regulatory requirements of the job
Knowledge of Microsoft Office applications including Outlook, Word, Excel
Experience with Dental software solutions and Electronic Health Record management
Excellent verbal and written communication.
Flexible; able to encourage and lead in times of change

Knowledge, Skills, Abilities:
Knowledge of patient registration and billing processes.
Knowledge of Microsoft Office applications including Outlook, Word, Excel
Experience with Dental software solutions and Electronic Health Record management
Excellent verbal and written communication.
Flexible; able to encourage and lead in times of change
Ability to operate a computer and Microsoft Office products.
Ability to multi-task, prioritize and meet deadlines.
Required Licenses/Certifications:
Physical Requirements:
Seeing: 75 – 100%
Hearing: 75-100%
Standing/Climbing/Mobility: 0-24%
Lifting/Pulling/Pushing: 0-24% (pound: lbs.)
Fingering/Grasping/Feeling: 0-24%
Travel: 0-24%
Exposure to Blood Borne pathogens: Yes
AAP/EEO Statement:
Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination.
Disclosure Statement:
This description describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Regular, reliable attendance is an essential function and all employees are required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. A complete description is available in the Human Resource office located at 3006 Webster Street Omaha, NE. Creighton University reserves the right to modify duties, responsibilities and activities at any time with or without notice.