Manager of Student Engagement, Executive MBA Program

Apply now Job no:497289
Work type:Staff Full-Time
Location:Denver, CO
Categories:Student Affairs / Services, Business Operations / Services, Admin / Executive / Office Support, Community Engagement, Academic Administration
Division: Daniels College Of Business

The University is located in Denver, Colorado, a city known for its dynamic blend of business, innovation and world-class recreation. Denver is consistently ranked by Forbes and Kiplingers Magazine as one of the top cities for young professionals and recent college graduates. The University of Denver is a private institution founded in 1864. It serves a population of more than 5,200 undergraduate and 6,200 graduate students as a research-intensive institution. The beautiful campus is located approximately seven miles from downtown with easy access to public transportation.

With a long tradition of excellence and innovation, the Daniels College of Business prepares students to succeed in a dynamic, changing world. We are a high-achieving community of students, staff and faculty that inspires one another to think in new ways, perform at higher levels, and transform organizations and communities. Daniels is ranked among the top business schools and is the only business school in Colorado to receive rankings and recognition from BusinessWeek, the Financial Times, U.S. News & World Report and Forbes. The Daniels College of Business (DCB) offers a variety of baccalaureate, graduate, PhD and certificate programs which are detailed at https://daniels.du.edu/  

Position Summary

The Manager of Student Engagement, Executive MBA Program reports to the Executive MBA Program Director. Extensive faculty and student interface is required. The Student Engagement Manager and the Program Director are the points of contact for all students in the program, and provide continuity throughout the prospect, student and alumni experience. Extensive student and faculty interface is required.

This position is responsible for providing an outstanding prospect/student/alumni experience as well as class operations and student support. This role has responsibility for the integration of all MBA student experiences, where possible. The outcome of this position should ultimately be a high sense of an engaged MBA student/alumni community.

Essential Functions

Class Operations and Student Support: Assist with scheduling and management of all logistics for class day including but not limited to IT coordination, catering, guest relations, class day signage, and student & faculty support. Serve as one of two main points of contact and coordinate services through excellent communication with the Joy Burns Center leadership and staff. Serve as one of the key student and faculty support resources on class day. Assist Program Director with prospective student visitors as needed. Provide leadership to student workers on class day to
deliver outstanding class day operations and student support.

EMBA Annual Sailing Experiential Learning: Lead planning and execution of two annual EMBA experiential learning sailing events including but not limited to travel bookings, venue and boat services reservations, hotel reservations planning, itinerary booklet development and production, faculty support, skipper support, on-site event management and point of contact for all stakeholders, and arrival and departure coordination of students, skippers, faculty and staff.

Prospective Student and Guests: Host prospective student guests and program guest speakers with excellent customer service by greeting them upon arrival, showing them to appropriate classrooms, hosting them over lunch and ensuring that they have a most positive experience while visiting the EMBA program.

EMBA Students:
• Work with Graduate Student services to support orientation/launch experience for EMBA students.
• Lead the planning and execution of the graduation day activities and reception experience for students, faculty, staff and family. Work with Daniels Office of Communication & Marketing team to deliver an excellent graduation day experience.
• Manages content for and sends the weekly student Need to Know newsletter to students, faculty and staff with the student marketing assistant.
• Interface with Cohort Leaders to monitor the cohort experience, manage Cohort Leader meetings, disseminate information and surveys both to and from ambassadors/leaders to Program Director and Faculty Director

EMBA Alumni: Assist the Program Director in supporting the EMBA Alumni council in organizing regular alumni council meetings, project and communication management and execution.

Other duties as assigned by the Program Director.

Class Management: Proofread class/professor schedule, cross-referencing with schedule archives, managing changes with Daniels scheduler. Manage book orders/purchases and library reserve system for all classes. Register students for classes. Manage Canvas (our learning management system) for each class as appropriate, working with class instructors to make sure that full use is made of Canvas, and filing copies of each syllabus on the EMBA OneDrive. Add self as TA to classes to assist faculty as needed. Assure students are registered for graduation when
appropriate.

Team Collaboration: Maintain and deepen positive working relationships with all DU partners, both within and beyond the EMBA team. Oversee logistics planning for weekly EMBA leadership team meetings, weekly student employee team meetings, faculty meetings, cohort leader meetings, and EALC meetings including space reservation, coordination of IT support, catering, and any other necessary support. Assist with obtaining, tracking, and recording program data by providing any data needed for current. projects. Lead student employees as needed to complete projects related to the program.

Knowledge, Skills, and Abilities

Personal Organization

• Ability to problem solve and multitask using discretion and independent judgment.
• Excellent critical and analytical thinking skills.
• Ability to organize priorities and projects.
• Strong time management skills.
• Ability to make sound and appropriate decisions under tight timelines.

Technology

• Comfortable and proficient in MS Office/systems (MS Word, Excel, Power Point; Canva and Constant are a plus), Canvas, Slate, Banner, Salesforce, Zoom, Office 365, Teams, Google Drive and various learning management systems.
• Proven ability to learn new technologies quickly

Self-Awareness

• Reliably confidential, impartial, and objective.
• Exercise dependable leadership or program responsibilities and support.
• Enthusiasm and the ability to thrive in an atmosphere of constant change and ambiguity.

Learning Orientation

• Self-awareness and willingness to learn and improve including effective and efficient cross-training and collaboration with colleagues as needed.

Interpersonal Skills

• Excellent customer service and interpersonal skills with internal and external partners.
• Skilled at connecting and building rapport with students, faculty, and external stakeholders.

Written Skills

• Excellent written and oral communication skills.

Required Qualifications

• Bachelors degree in business or related field
• 2 years of customer service/event planning experience
• Ability to travel 2-4 times per year
• Ability to work some weekends and evenings

Preferred Qualifications

• 5+ years work experience in higher education

Working Environment

1. Standard office environment.
2. Unexpected interruptions occur often and stress level is moderate to high.
3. Noise level is quiet to moderate.

Physical Activities

1. Ability to sit in front of a computer for an extended period of time.
2. Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m. 

Class days are typically Fridays & Saturdays 7:00 a.m. - 5:00 p.m., some evenings and weekends as required. Ability to travel out of state 2-4 times per year.

Application Deadline
For consideration, please submit your application materials by 4:00 p.m. May 22nd, 2024.

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 8.

Hourly Range:
The hourly range for the position is $28.10-$31.70

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver .

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; Equal Pay Act; Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Workers' Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement .

All offers of employment are contingent upon satisfactory completion of a criminal history background check.