Manager of Program Services, Executive MBA Metro, NY (Hybrid), SC Johnson Graduate School of Management

Updated: about 2 months ago
Location: New York City, NEW YORK
Job Type: FullTime

Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution. The college is comprised of the university’s three accredited business schools, each of which is recognized as among the best in higher education: the Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the School of Hotel Administration. Our academic research; industry and community engagement; and undergraduate, graduate, and professional degree programs all reflect the future of business: flexible, collaborative, and cross-disciplinary. The college community includes 244 research faculty, 44,000 alumni, and nearly 3,300 undergraduate, professional, and graduate students. The SC Johnson College of Business has an unparalleled resource base from which to draw—within the college, Cornell Tech in New York City, and Cornell University broadly.


SC Johnson Graduate School of Management:

The Samuel Curtis Johnson Graduate School of Management at Cornell delivers educational programming across six different MBA programs with the intent of developing highly successful and ethical business leaders of the future. Relying on the pillars of performance learning, a collaborative community and Cornell’s vast connections, the Johnson faculty produce students equipped to excel in the current cross-functional, collaborative, digital economy.

The Cornell Executive MBA program offers professionals the opportunity to pursue an MBA while remaining engaged in their careers.  This effort is comprised of three programs—the Cornell Executive MBA Metro NY program that conducts courses on weekends in the metro NY area, the Cornell EMBA/MS in Healthcare Leadership which is a dual degree program for healthcare leaders in NYC, and the Cornell Executive MBA Americas that delivers its educational content via multi-point videoconferencing to boardroom sites in select cities across the US and Canada

This Position:

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

This position is responsible for managing student, faculty, and academic related activities for the Cornell Executive MBA Metro NY Program, as well as supporting general program administration.

Duties involve a range of processes and functions, some of which require collaboration and coordination with other EMBA program staff, staff in other Johnson departments, staff in offices around Cornell, and external vendors. The Academic Services Manager EMBA Metro NY Program works closely with faculty and students and serves as the primary point of contact for all academic needs. Responsibilities include, but are not limited to:

  • Faculty Support
  • Academic Materials and Course Management Coordination
  • Student Support, Onboarding and Program Representation
  • Program Administration

As the primary contact for program academics, the Academic Services Manager plays an important role as one of the public faces of the program during class weekends, residential sessions, and Global Study courses. As such, there is required weekend staffing on the Cornell Tech campus and some domestic and international travel. The Academic Services Manager is also heavily involved in staffing residence weeks (one week in July and one week in January) on the Ithaca campus.

The Academic Services Manager periodically attends special events and activities for current students and/or alumni. Such opportunities help to reinforce the face of the program role and provide important opportunities to connect with program participants about the EMBA Metro NY Program.


Under general supervision, and in consultation with the Senior Director of Operations and Program Services as needed, the Academic Services Manager resolves questions and accomplishes tasks independently and efficiently with a high degree of responsiveness. The position requires significant attention to detail, the ability to juggle multiple priorities simultaneously with a high degree of efficiency, an ability to manage unforeseen changes and requests, and the ability to maintain a calm, composed, and professional demeanor during high intensity periods.

Required Qualifications:

  • Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
  • Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
  • Experience incorporating the perspectives of multiple communities, including communities of color. 
  • Experience working with diversity, equity, inclusion, and wellbeing programs. 
  • Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members. 
  • Bachelor’s Degree 3 years of work experience or equivalent.
  • Excellent interpersonal, organizational and communication skills.
  • The ability to work independently, multi-task, and meet deadlines is needed.
  • Weekend work, travel and occasional overtime is required.

Preferred Qualifications:

  • Five years of experience coordinating events or planning schedules, plus experience in executive education is preferred.

Rewards & Benefits at Cornell:

This position is a full-time position based on the Cornell Tech campus in New York City and is eligible for benefits. This position is also eligible to work remotely on a hybrid work schedule; there will be required days in-office and in-person work required for class weekends.

If interested in applying, please include a cover letter in your application so we can better understand your interest in the position. No visa sponsorship is available for this position.

Cornell has been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives. Cornell’s key benefits include:

  • Health Care – Several excellent plan options for medical, dental, prescription drug, and vision care coverage.
  • Generous Paid Time Off & Leave Provisions with flexible work options – This includes vacation time, health and personal time, holidays, and parental leave.
  • Retirement Plans – Employees are eligible for the 403(b) Cornell University Retirement Plan (CURP) which offers superior retirement savings benefits.
  • Education – Options include the Employee Degree Program, taking classes to enrich your career skills, New York’s 529 College Savings Program, and Cornell Children’s Tuition Scholarship.

To explore the full range of Cornell Employee Benefits further follow the link: Cornell Benefits .


Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information .


University Job Title:

Coord Program I

Job Family:

Student Services



Pay Rate Type:


Pay Range:

$64,423.00 - $87,058.00

Remote Option Availability:

Hybrid Remote



Contact Name:

Melissa Dorward-Bauman

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

  • Prior relevant work or industry experience

  • Education level to the extent education is relevant to the position

  • Unique applicable skills

  • Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator .

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Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 

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