Manager of Housing and Residential Operations

03-Dec-2021

Division of Continuing Education

55546BR

Job-Specific Responsibilities

Reporting to the Dean of the Harvard Summer School, responsible for the administrative management of Harvard Summer School’s on-campus housing, dining, and residential operations, the Manager of Housing and Residential Operations oversees a wide range of technical, operational, and residential service responsibilities to ensure the adept, accurate, and efficient housing and dining services of over 3,800 Summer School students and staff each year. 

General duties and responsibilities include:

• Lead strategic planning and decision-making for Summer School housing, dining, and residential operations. Determine operational goals and calendars. Direct the development and evaluation of housing and dining policies and procedures to support the effective operation of summer programs.
• Serve on summer planning teams to strategically plan and execute new initiatives and program changes and develop cross-functional solutions to issues affecting the quality of residential life and overall student services. Implement changes to planning and processes each housing cycle, and communicate process changes across departments and University groups. Chair the Housing Policy Appeals Committee.
• Manage advanced technical administration of annual room and building configuration in Student Information System (SIS). Determine most appropriate usage of overall residential space. Oversee the integration of housing operations with registration, billing, admissions, and other division operations. Manage accurate housing billing for student accounts. Monitor housing expenditures, and complete housing-related financial reports.
• Manage all dining related operations, including dining plans for students, faculty, and staff, dining hall building allocation, hours, and access. Coordinates use of dining hall spaces for event purposes and staffing.
• Oversee the design, preparation, and transfer of various data reports for use by a wide range of University officials. Oversee and revise queries and other tools to compile data and statistics, conduct research, and disseminate reports concerning occupancy management and space utilization. Research residential system and access errors.
• Serve as a lead in the exploration, selection, and implementation of housing system software. Determine the effects on housing operations when division-wide systems are upgraded. Oversee specifications and testing for housing-related programming requests. Participate in division initiatives and workgroups to develop and implement new technologies and student service solutions.
• Oversee design, procurement, and contracting of residential services, including but not limited to: phone/mail services, key and move-in/out services, vendor services, and others. Work with program directors and service managers to design and acquire residential services appropriate to student needs, available resources, and program budgets. Lead annual assessment of residential operations and services, balancing the varied interests of stakeholders, to strategically adapt and improve current business processes and service offerings.
• Ensure all housing information and communications are accurate and complete. Serve as advisor on housing policies and information for students, staff, and third parties. Ensure consistency of policy representation across content platforms.
• Liaise with Accessibility Services on special housing accommodations. Verify the compliance of housing operations and residential services with additional Harvard and federal policies, including FERPA.
• Directly manage the Housing Assistant and oversee term and temporary staff. Design residential staff training as it relates to housing operations policies and procedures.

Typical Core Duties

• Responsible for effective staff management, including hiring and orientation, training and development, workflow and performance management, and the promotion of an inclusive and innovative work environment
• Develop and implement programs to enhance the quality of the student experience; manage processes, outreach, content and finances
• Act as a primary advising resource for students and faculty program requirements, academic degree progress, leaves of absence, cross-registration, adviser selection, and quality of life
• Manage events and conferences including developing content, structure, and publicity, coordinating with other Harvard offices and groups, and managing logistical details
• Advise student organizations on a variety of matters including risk reduction strategies, safe alcohol management, budgeting and goal setting
• Produce and analyze reports to analyze program and event data
• May determine accessibility eligibility and promote available resources and options that are available
• May work with the Title IX office on best practices, and coordination of the University’s overall response to Title IX issues
• Develop and implement comprehensive event management training programs for student organization leaders
• Interpret and clarify local and University policies and procedures for student leaders
• Ensure compliance with University policies and procedures and applicable legal rules and regulations

Basic Qualifications

• Bachelor’s degree or equivalent work experience required
• Minimum of 5 years’ relevant work experience

Additional Qualifications and Skills

• Supervisory experience
• Experience in a residential or operation environment and experience working with diverse populations
• High-level proficiency with analytical and critical thing
• Oral and written skills used for communicating thoroughly, accurately, and with a wide variety of constituents
• Strong technical abilities, including experience with large integrated systems, database management, data querying software, and desktop applications (i.e. Excel, Word)
• High degree of organizational skill and attention to detail
• Ability to systematically manage complex processes with discretion, minimal supervision, and sound judgement
• Ability to manage and evaluate competing priorities and juggle multiple tasks to completion
• Ability to work independently and collaboratively in a dynamic environment with multiple stakeholders, while being sensitive and responsive to diverse needs of students, families, faculty, and staff, using a high degree of cultural competency and collegiality
• Understanding of complex university housing systems; strong working knowledge of current residence life and housing issues and practices as they relate to on-campus living
• Initiative and willingness to continuously develop new skills and learn new software and technologies
• Ability to handle complex and confidential information with discretion
• Experience with student information and housing systems preferred

Additional Information

NOTE: Please consult the duties listed under Job Specific Responsibilities, as they align closer to the position than those listed under Typical Core Duties.

The Faculty of Arts and Sciences will not provide visa sponsorship for this position.

In order to be considered for this role, a resume and cover letter must be submitted with application.

The Division of Continuing Education (DCE) comprises several entities serving about 30,000 students annually. The Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement allow Harvard to serve the learning needs of students across their life. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 17,000 students per year in approximately 46 graduate and undergraduate liberal arts and professional fields. More than 1,500 open enrollment courses are offered year-round with over 600 available online are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 450 courses on the Harvard Campus to 11,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering nearly 130 short noncredit programs to more than 3,200 participants annually.

All formal offers will be made by FAS Human Resources.

Harvard offers an outstanding benefits package including:
Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

Harvard will require COVID vaccination for all Harvard community members who will have any on-campus presence. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement and exceptions may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/ .

Job Function

Faculty & Student Services

Location

USA - MA - Cambridge

Job Code

S0357M FSS Student Services Mgt III

Department

Division of Continuing Education

Union

00 - Non Union, Exempt or Temporary

Pre-Employment Screening

Criminal, Education, Identity

Schedule

Monday-Friday, 9-5pm

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University embraces equal opportunity and affirmative action as core values: we believe that cultivating an environment that embraces and promotes equity, diversity, inclusion and belonging as fundamental to the success of our students, our employees and our community. This commitment applies to every aspect of education, services, and employment policies and practices at the Faculty of Arts and Sciences (FAS). Our commitment to diversity informs our efforts in recruitment, hiring and retention. All positions at the FAS share in the responsibility for building a community that values equity, diversity, inclusion and belonging, and the uniqueness of others by exhibiting integrity and respect in interacting with all members of the Harvard community to create an atmosphere of fairness and belonging. We strongly encourage members from historically underrepresented communities, inclusive of those that are racially and ethnically underrepresented, persons with disabilities, people who identify as LGBTQIA, and those who are at the intersections of these identities, from across the spectrum of disciplines and methods, to apply. Together, we strive to create an environment that values diversity, promotes an inclusive culture, and establishes a profound sense of belonging for each member of our community.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.