Manager of Educational Support Services

Extends mastery of job knowledge to the principles, theories, and practices of related specialties. Works independently on highly complex or strategic assignments. Oversees leadership of teams and projects that involve extensive cooperation and coordination between multiple departments across the University or with external customers. Directs and supervise lower-level staff. 

Duties:

• Supervises staff including hiring, orienting, training, and evaluating performance.
• Develops operational goals, objectives, and standards.
• Prepares written and/or verbal presentations or proposals on highly complex issues and delivers to a broad variety of audiences.
• Ensures safe practices and environmental consciousness are exhibited in decisions.
• Provides oversight of programs and operations.
• Directs and coordinates the work of a team which may include other program support positions.
• Implements and coordinates team process improvement initiatives.
• Facilitates course delivery.
• Coordinates and maintains relationships with various stakeholders such as businesses, organizations, schools, and other units/departments.
• Facilitates, coordinates, and participates in discussions between cross collaborative teams.
• Interprets data for quality control measures related to course/program offerings.
• Recommends data driven solutions for process improvements based on reporting analyses.
• Keeps stakeholders informed of programs and addresses any concerns.
• Resolves complex issues, as necessary.
• Serves as the primary contact for external marketing.
• Oversees the creation and distribution of marketing materials and advertising.
• Oversees the maintenance, security, and disposition of confidential records.
• Represents the unit at various meetings and events. 
• Serve on committees and task forces.
• Performs various duties as needed to successfully fulfill the function of the position.

Required Education: Bachelor's Degree in business, education, health, or related field.

• 60 months of education program administration or coordination or related experience. 

Skills:

• Effective verbal and written communication skills.
• Ability to communicate well and build rapport quickly with students, faculty, and staff.
• Composition and proofreading skills.
• Proficient in Microsoft Office. Computer skills, including proficiency in navigating and maintaining databases.
• Detail oriented for accuracy of data and information.
• Highly organized and ability to handle multiple projects and deadlines.
• Ability to read and interpret policy as well as State and Federal regulations.
• Strong initiative to solve problems.

Advertised Physical Requirements:

• Physical: Prolonged periods of sitting at a desk and working on a computer. Ability to engage in repetitive motion. Communicate effectively.
• Environmental: Standard Office Environment

Departmental Preferences:

• 48 months of supervisory experience.

Supervision: TBD

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.