Manager of Accounts Receivable and Coding

East Carolina University, United States

Updated: 3 months ago
Location: Greenville, SOUTH CAROLINA
Deadline: 03 Feb 2024

Posting Details
Position Information


Job Title Manager of Accounts Receivable and Coding
Position Number 500343
Vacancy Open to All Candidates
Department AAH SODM BF Management
Department Homepage https://dental.ecu.edu/
Advertising Department DENTAL MEDICINE, SCHOOL OF
Division Academic Affairs
Classification Title Business Officer I
Working Title Manager of Accounts Receivable and Coding - Ross Hall
Number of Vacancies 1
Full Time Equivalent (FTE) 1.0
Full Time or Part Time Full Time
Recruitment Range $38,748 - $67,336
Position Location (City) Greenville
Position Type Non-Faculty
Job Category Staff - Professional
Organizational Unit Overview
The School of Dental Medicine is composed of ten administrative offices and four academic departments. The Administrative units include the Offices of the Dean, Vice Dean, Associate Dean for Student Affairs, Associate Dean for Research, Associate Dean for Clinical Affairs, Associate Dean for Extramural Clinical Practices, Assistant Dean for Dental Education and Informatics, Assistant Dean for Educational Support and Faculty Development, Assistant Dean for Academic Success and the Assistant Dean for Business Operations and Financial Affairs. The four academic departments are Surgical Sciences, Pediatric Dentistry, Orthodontics and Dentofacial Orthopedics, General Dentistry and Foundational Sciences.
Included in the mission of the School of Dental Medicine is to educate dental care providers (both dental students and dental residents) and to address the oral health care needs of the underserved population of North Carolina. The School of Dental Medicine meets these missions by operating dental clinics that provide both educational experiences for the dental students and residents and provides dental care to the residents of North Carolina. These clinics occur in both Ross Hall in Greenville, North Carolina, as well as Community Service-Learning Centers located throughout North Carolina. In order to operate these clinics, appropriate dental auxiliaries and clinical staff are needed.
Job Duties
This position is within the Office of Business Operations and Financial Affairs (B&F) at the ECU School of Dental Medicine (SoDM). This position reports to the Director of Revenue Cycle and serves as the Manager, Accounts Receivable and Coding. This position is responsible for the core accounts receivable (AR) functions including account resolution and collection of claims (~$16 million annually), workflows for B&F staff to optimize collections, determination of appeals of denied claims; and division of responsibilities between B&F and CSLC staff as it relates to account collection and resolution.
The position also oversees all aspects of coding and its integration with: account collection, in collaboration with the Manager, Cash Management and Claims the interface of coding related to pre-submitted claims, and the overall communication and education/training of coding with Faculty and Students, including annual changes in codes and/or their interpretation.
The Manager of Accounts Receivable and Coding also is responsible for the composition and administration of the SoDM’s prospective audit, communications with Faculty to discuss claims which require changes, education of both Faculty and students on aspects of coding their services and specific coding interpretations. Also, interfacing with and alignment with the Office of Institutional Integrity (OII) on any external coding audits or inquiries.
The clinical enterprise is composed of six clinical operations within Ross Hall (Student Clinic, Student Learning Center (SLC), Pediatric/Orthodontic Clinic, Faculty Practice Clinic (FP), Advanced Education in General Dentistry (AEGD) and the Clinical Research Center); the General Practice Residency Clinic (GPR); as well as eight Community Service-Learning Centers (CSLCs) located across the State of North Carolina.
Core Process Management: 60%
Description of job responsibility/duty: The Manager, Accounts Receivable and Coding manages the business functions of outstanding receivable accounts for both insurance and patients, interpreting insurance company billing policies, implementing internal policies to determine; which claims are considered resolved, under what auspices denied claims will be considered unresolved and appealed, and which amounts unpaid by insurance will be transferred to patients. This position must translate broad policies and procedures from State and Federal Governments and University Departments to develop and maintain sustainable operating procedures. The Manager, Accounts Receivable and Coding is responsible for primary reporting
and compliance components of these elements of SoDM’s Revenue Cycle. This includes, but is not limited to, established organizational and industry metrics such as Days in AR, AR aging, percentages of denials, net collections, and overall collections. The position develops and analyzes financial data for patterns to help find accounts which might otherwise go undetected for lack of or incorrect payment in order to improve SoDM revenue collection; and must have current knowledge of billing regulations, clinical coverage policies and insurance industry changes, in
particular any/all changes related to coding as the organization’s subject matter expert on coding.
This position is also responsible for the coding operations and monitors all processes, procedures and business activities as it relates to the operation of the prospective audit, working with and under supervision of the Director. Also determines, in collaboration with the Director, the composition of the audit, including which codes, which clinics or providers, and what percentage of a provider’s or code’s claims are included in the audit in order to optimize the impact on compliance with industry standards for documentation, dental record accuracy and appropriate
reimbursement. The position supervises two FT Advanced Accounting Technicians – Remittance, one University Program Associate, and 1.75 FTE Coders.
Business Administration: 20%
Description of job responsibility/duty: The position provides leadership, administrative direction and training in the development of processes, policies and systems that contribute to
successful business operations. The position applies techniques, practices and procedures and robust continuous improvement efforts in both dental/clinical operations and financial operations to optimize performance in a rapidly changing regulatory and operational environment. Promotes employee engagement, motivation, retention and optimal performance in a cooperative, goal-oriented culture.
The position develops policies and procedures to insure appropriate internal controls of all clinical billing reconciliation and appropriate designation of expenditures to meet generally accepted accounting principles and the application to cost, governmental accounting, and non-governmental accounting. Maintains job descriptions that reflect the current work responsibilities of staff.
This position requires an in-depth knowledge of current dental and medical insurance payor guidelines and regulations, as well as dental business office operations. Incumbent should understand and be able to optimize processes for account collection and reconciliation, ongoing high-volume coding audits, communication and training for B&F staff to prevent future denials and for faculty and students to improve coding accuracy. It is imperative that the role works with faculty, students, other Managers and staff in a professional and highly collaborative manner.
Working with the support of the Director and Manager of Cash Management and Claims in Business and Finance, apply monitoring tools and meet established metrics for performance standards under position’s control. Such standards include but are not limited to; timely appeals of claims, timely response to B&F staff inquiries, coordination of post-submission revenue cycle processes with pre-submission processes. Supporting the Director, and working with the Manager of Cash Management and Claims, work to meet overall departmental and organizational
standards such as, but not limited to; Days in AR, AR aging, percentage of dentals, net collections and overall collections. Role requires a super-user level of expertise with the axiUm system, the School’s Dental Management Software System, as well as competence in university systems such as Business Intelligence, to link technology to process to people most efficaciously in accomplishing all of the above.
Departmental/Vendor Liaison: 10%
Description of job responsibility/duty: Departmental/Vendor Liaison: Work effectively in a team environment, with other B&F management staff, Clinical Affairs and CSLC management and their staff, with other internal University Departments (e.g. Office of Institutional Integrity (OII),
Internal Audit) and external stakeholders such as insurance companies (e.g. Delta Dental, United Healthcare, etc.) and private and public (e.g.North Carolina Department of Revenue) entities.
This position independently resolves, collaborates with peers, and makes recommendations to resolve complex issues and problems, and serves as a trainer and resource to SoDM.
This position provides support and training for all post-claims submission revenue cycle related issues both for all SoDM clinics at Ross Hall as well as at remote operations including Community Service Learning Centers (CSLCs) and GPR. Role requires a focus on best practices in terms of processes and operations, as well as working towards standardization of practice across all SoDM clinics and continuous improvement.
This position oversees all customer service elements of the revenue cycle, insuring staff provide accurate, professional and customer-centric service to internal stakeholders or patients with questions or issues with their SoDM accounts.
Research and Analysis: 10%
Description of job responsibility/duty: Research and Analysis: In support of the Director and B&F, conduct analyses, document findings, prepare presentations, provide recommendations and execute agreed upon plans. Keep current knowledge of the payor, regulatory issues and
active in applying operational changes necessary to optimize functions in this changing environment. This position anticipates problems and develops recommendations for management resolution.
Contingent upon available funding.
Employment in this position provides eligibility to participate in the UNC Optional Retirement Program (ORP) which offers matching employer contributions and employee control of investment choices, along with eligibility to participate in various Voluntary Supplemental Retirement Plans (401k, 403b. 457).  This position is not eligible to participate in the NC Teachers’ and State Employees’ Retirement System (TSERS). Additionally, this position offers multiple voluntary options for Medical, Dental, Vision, and Life Insurance as well as various supplemental plans including Critical Illness, Flexible Spending Accounts, Cancer, and Disability.
Minimum Education/Experience
Bachelor’s degree in business administration, public administration, or related business area; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
License or Certification Required by Statute or Regulation
N/A
Preferred Experience, Skills, Training/Education
Previous experience in healthcare setting working with patient billing; strong verbal and written communication skills; and strong analytical skills.
Special Instructions to Applicant
Authorized in the United States to Work on a full time basis
Additional Instructions to Applicant
In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.
Job Open Date 01/19/2024
Open Until Filled No
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date. If no closing date is indicated, the position may close at any time after the initial screening date. 02/03/2024
Initial Screening Begins 02/02/2024
Rank Level
Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/68197
AA/EOE
East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA[email protected] .
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to [email protected]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

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