Manager of Access Services

Library

Full Time

77384BR

Job Summary

Under the direction of the Associate University Librarian for Research & Learning, manages the Access Services unit within the main libraries. Manages the Library Professionals and / or Library Assistants within that unit. Determines or recommends short-term strategy, policies, services, and programs for the library or unit. Responsibilities are defined by overall objectives and involve a high level of complexity in functional / subject area specialization.

The University of California San Francisco (UCSF) Library is a world-class facility that provides access to the world’s health sciences knowledge base, offers a wide variety of informal learning spaces, and provides innovative educational technology services to the UCSF community. We are currently seeking to fill the position of Manager of Access Services.
Reporting to the Associate University Librarian for Research & Learning, this position provides leadership and coordination in developing, assessing, and sustaining the Library’s access services to support the teaching, research, and clinical activities of UCSF faculty, students, and staff. The Manager of Access Services contributes to the planning, policy formation, decision-making, and communication related to library access services and is expected to play a leadership role in articulating and executing an innovative and forward-looking vision for library support provided by this unit.
This position provides direct oversight for circulation, reserves, stack maintenance, and information desk staffing across Parnassus Heights, Mission Bay, and the Zuckerberg San Francisco General (ZSFG) Library locations. Collaborating with peers and colleagues internal and external to the Library, the Manager ensures the Access Services unit is a highly collaborative and dynamic team working cross-functionally across the organization. The Manager of Access Services supervises 4.5 – 5.5 FTE total staff as well as student worker staff.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The UCSF Library is one of the preeminent health sciences libraries in the world, containing an expansive collection of the world’s health sciences knowledge base. At its core, the UCSF Library connects people to stimulate inclusive learning, advance scientific inquiry, and enable open access to historical and current health sciences information resources. The Library facilitates connection to information and people by delivering a diverse range of human-centered services to the UCSF community and public visitors. Through its digital and physical spaces, the Library cultivates experiences that nurture progressive learning, meaningful engagement, and open creativity. As a vital campus resource, we are dedicated to supporting the UCSF mission of advancing health worldwide.

We commit to building a diverse and inclusive Library as a means of promoting health equity and counteracting historic and current systems of oppression. This commitment also applies to materials related to archives and special collections .

The Access Services unit is the face of the libraries, primarily providing services from physical desks located within main library locations at Parnassus Heights, Mission Bay, and ZSFG. The mission of Access Services is to connect patrons with services, resources, and spaces. Working with all units across the library, Access Services empowers the delivery of a high-quality, welcoming, inclusive, and user-centered experience across all services and virtual and physical spaces.

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
• 7 years’ experience working in access services and/or public services units and/or equivalent experience/training.
• Advanced knowledge of Public/Access Services units core functions within libraries gained via experience and/or training in coordinating and providing one or more services (i.e. circulation, reserves, information services, etc.).
• Strong management, supervisory and organizational leadership skills. Experience training and supporting staff in developing new skills to stay current with changing systems, workflows, services, etc.
• Excellent oral and written communication skills that encompass empathetic interpersonal, analytical, and organizational communication.
• Ability to work independently as needed and excel at collaborative work both within and external to the library.

Preferred Qualifications

• Master’s degree in related area and/ or equivalent experience / training
• Experience coordinating schedules at public service desks and collaborating with peer leaders in providing strong services via physical desk staffing, asynchronous email/ticketing triage, etc.
• Experience working in a health sciences library.
• Experience with strategic outreach to develop and implement cross-functional collaborations that enhance service integrations and quality of support provided to patrons.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

000541 LIBRARY MGR 1

Job Category

Supervisory / Management

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Location

Mission Bay (SF), Parnassus Heights (SF), Various Work Sites, Zuckerberg San Francisco General (ZSFG)

Additional Shift Details

Primarily Parnassus Campus Library – will be required to be at Mission Bay, ZSFG, and other UCSF sites periodically