Manager, Network Field Services

IT - Network Engineering

Full Time

77326BR

Job Summary

The Manager, Network Field Services is responsible for the install, operations, maintenance, and lifecycle management of UCSF’s network equipment, software, uninterruptible power supplies and management intermediate distribution frames (IDF) facilities for the university’s enterprise wired and wireless networks.  The Manager, Network Field Services maintains up-to-date network equipment asset inventories and develops and executes multi-year refresh schedules and its associated budgets in accordance with equipment manufactures’ recommended lifecycle.  The managers leads a 24//7/365 first-level response for network service disruptions in the university’s buildings, facilities, and remote sites.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The Manager, Network Field Services will report to the Director, Network Services who serves as the senior network leader for information technology at UCSF.  The Manager, Network Field Services is responsible for the installation, maintenance, and operations of network equipment and software across the campus and health missions.

The IT Network Services department is comprised of Network Security, Network Field Services, Wired and Wireless, and Construction and Cabling Services.   The Network Services department provides services such as enterprise-wide wireless and wired network services, cellular distributed antenna system (DAS) in a 24/7/365 health care setting, and academic and research environments.

Required Qualifications

• Bachelor's degree in a related area and/or equivalent experience/training.
• 2-5 years of experience managing an information technology organization.
• Strong knowledge and understanding of service delivery principles, Information Technology Infrastructure Library (ITIL) and IT Service Management Framework
• Requires in-depth knowledge of own area of functional responsibility, with a broad knowledge of the IT organization.
• Has thorough knowledge of data network systems, wired and wireless.
• Must have knowledge of operating policies and procedures and the ability to determine a course of action based on these guidelines.
• Demonstrated skill in managing technical staff.
• Thorough knowledge of technical concepts and basic operating principles of data communications, computer hardware, vendor IT products, and software.
• Experienced in leading change management activities and managing their impact across the unit or department.
• Excellent oral and written communication skills, including the ability to effectively present technical topics to individuals and groups with potentially varied levels of technical sophistication.

Preferred Qualifications

• Thorough knowledge of subject area sufficient for strategic planning, technology assessment and direction.
• Experience in the management of ongoing technology infrastructure acquisition and expansion, to include the identification and integration of suitable emerging technologies.
• Industry Standard Network Security Certification
• Information Technology Infrastructure Library (ITIL)
• Building Industry Consulting Service International (BICSI) Telecommunications

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

000672 COMM AND NETWORK TCHL MGR 1

Job Category

Clinical Systems / IT Professionals

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Location

Mission Center Building (SF)

Additional Shift Details

Monday - Friday / after hours as required, On-Call