Manager, Library Access Services

Marquette University, United States

Updated: about 14 hours ago
Location: Milwaukee, WISCONSIN
Job Type: FullTime

Posting Details
Position Information


Posting Number 201103992
Position Title Manager, Library Access Services
State WI
Employment Status Full Time
Position Status Regular
If Limited Term (End Date of Assignment, Project, or Grant)
Position Type Staff
Job Family Operations and Administrative Services
Position Overview
Working closely with the Associate Dean for Learning and Engagement, this position oversees the day-to-day operations of the Access Services Department, which includes a service desk, circulation, interlibrary loan, and stacks maintenance. Though primarily a daytime position, hours may vary occasionally based on library operating hours and business needs.
Duties and Responsibilities
1. Leadership Responsibilities
  • Hires, supervises, and supports Access Services team members, and provides professional development, guidance, and coaching as needed. Cultivates a culture of strong customer service. Interprets library policies and uses their previous experience to analyze and resolve problems.
  • Serves on the library’s Leadership Council.
  • Uses evidence-based planning and decision-making for determining staffing models, services, and space planning.
  • Works with department staff members to develop and maintain documentation for departmental policies and procedures.
  • Collaborates with colleagues across departments to develop user-centered approaches to services and student employee management.


2. Library Service Desk Responsibilities
  • Perform basic reference interviews and answer basic reference questions via in person or phone.
  • During assigned desk shifts, oversee student employees who are checking material in and out, answering questions both in person and virtually, helping Marquette Community members and visitors access the library.

3. Performs all other duties and responsibilities as assigned or directed by the supervisor.
Required Knowledge, Skills and Abilities
Bachelor’s degree required.
Minimum of 5 years of experience providing library reference or a similar type of customer service.
Supervisory experience required.
Knowledge of current and emerging practices in library access, resource sharing, delivery services, and user services.
Evidence of strong commitment to patron service and engagement.
Commitment to diversity, equity, inclusion, and accessibility.
Excellent communication, collaboration, analytical, and organizational skills.
Ability to work independently with little or no supervision.
Experience with integrated library systems and library discovery systems.
Preferred Knowledge, Skills and Abilities
Experience with assessing services and using evidence to improve operations and services.
Experience onboarding new employees and creating a culture of continual learning and improvement.
Experience working in an academic library setting.
Department Raynor Memorial Libraries
Posting Date 04/12/2024
Closing Date
Special Instructions to Applicants
EOE Statement
It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.

Similar Positions