Manager, Library Access & Delivery Services

Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation’s oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.

All About You

JOB SUMMARY:

The Library Access & Delivery Services Manager, within the University Libraries and Museums at Saint Louis University, provides leadership and direction for the Access and Delivery Services Departments at Pius XII Memorial Library. This position coordinates innovative and user-centric access & delivery services, utilizing current and emerging technologies, to meet the ever-changing needs and expectations of faculty, students, and staff. This position also establishes, implements, and evaluates departmental policies and procedures to effectively meet user needs and expectations, and formulates departmental goals and objectives in support of the mission and strategic goals of the Libraries and Museums, as well as the University. Additionally, Library Access & Delivery Services Manager oversees the functional areas of circulation, course reserves, consortial lending and borrowing, interlibrary loan and document delivery, shelving and stacks maintenance, as well as technology lending and printing service provision. This position also serves as the point of contact for liaising with University departments providing facility repair, custodial and security services.

PRIMARY JOB RESPONSIBILITIES:

Leadership & Management

• Provides innovative leadership, management, and strategic direction to the Access and Delivery Services department

• Manages the staff and operations related to circulation, course reserves, consortial lending and borrowing, interlibrary loan and document delivery, shelving and stacks maintenance, as well as technology lending and printing service provision

• Directly supervises full-time exempt staff members; indirectly supervises part-time student staff members across two service points within Pius XII Memorial Library

• Delegates responsibilities effectively, empowering staff to make independent decisions at appropriate operational levels and holding staff accountable for successful completion of assignments

• Establishes balanced workloads, providing guidance and direction, monitoring and evaluating performance, and coaching and counseling

• Manages performance and productivity of functional areas within the department

• Establishes goals and expectations for departmental areas, including staff and student workers

• Conducts annual performance reviews of staff

• Participates in and provides opportunities for employees for professional development

Planning, Communication, and Collaboration

• Promotes and ensures a customer-service focus among library staff

• Communicates and collaborates across library departments to facilitate and improve services and workflows

• Maintains knowledge of, and engages in, continuous professional development to keep up with trends in relevant areas

• Develops and maintains policies, procedures, and documentation about circulation, reserves, interlibrary loan, document delivery, shelving/stacks maintenance, as well as technology lending and printing service provision workflows and processes

• Aligns departmental planning, priorities, goals, objectives, and services with strategic initiatives of the Libraries and Museums, the University, and consortial partners

• Initiates and develops services and programs to support short-term and long-term departmental and division strategic goals

• Leads initiatives that advance and transform Access & Delivery Services activities and create a welcoming user experience

• Formulates, revises, and implements policies and procedures in response to evolving operational needs; interprets such policies and procedures for students, faculty, and staff

• Creates content for and oversees the design and production of clear and effective signage, maps, brochures, and website information related to Access & Delivery Services

Assessment

• Develops departmental metrics for success and analyzes trends to continually evaluate services and their impact

• Uses data and assessment techniques to advocate for and support evidence-informed decisions around staffing resources, services, spaces, programs, and user experience

• Collects and analyzes transactional and performance statistics to determine trends and develop strategies to improve performance

• Collects and analyzes space use statistics and other data to help inform facilities and space use decisions

• Collects and analyzes circulation and interlibrary loan data to share with other units to make collection development, storage, and deaccessioning decisions

Service, Scholarship, and Professional Development

• Serves on committees, working groups, and task forces at the department, Libraries and Museums, and University levels

• Participates in local, state, and national/international professional and scholarly societies and organizations

Facilities

• Establishes building hours and card-access schedules

• Collaborates with Public Safety, Facilities, and Custodial Services to address building use issues

Systems Support

• Collaborates with the Systems Librarian to configure and maintain circulation profiles and parameters in the library’s ILS

• Configures and maintains library room reservation system

• Configures and maintains library hours and closures in various systems

KNOWLEDGE, SKILLS, AND ABILITIES:

• Demonstrated ability to work collaboratively as a team member in a dynamic environment

• Excellent analytical skills

• Excellent organizational

• Excellent critical thinking, and problem-solving skills

• Excellent interpersonal skills

• Excellent verbal and written communication skills

• Strong service orientation and commitment to the professional development of both self and supervised staff

MINIMUM QUALIFICATIONS:

• Bachelor's degree

• Four years of current (within 5 years) progressively responsible management of a public services environment

• Two years of supervisory, management, and leadership experience, preferably in a large academic library

PREFERRED QUALIFICATIONS:

• Advanced experience with III Innovative integrated library services platform

• Experience with a minimum of two of the following areas: management of public services, circulation, course reserves, collection maintenance, interlibrary loan/resource sharing, or other related areas

• Demonstrated understanding of best practices, issues, and national trends in academic research libraries and in Access and Delivery Services

• Demonstrated ability to set staff performance expectations, articulate vision, set and achieve goals, and direct work in a rapidly evolving setting in a positive, constructive, flexible, and cooperative manner

• Ability to set departmental goals in accordance with Libraries and Museums and University goals, develop metrics for success, analyze trends, and initiate, develop, and assess innovative services.

• Ability to collect, organize, and interpret relevant statistical information and data

Diversity, Equity, and Inclusion Commitment

• Reflecting Jesuit values of inclusive academic excellence, the Libraries & Museums at Saint Louis University are committed to building a diverse and equitable workplace where members from all backgrounds can thrive.  We view diversity as based on one’s ability, age, gender, culture, race, religion, sexual orientation, and socioeconomic background, among other elements.  Equity involves fairness, such as treating people equitably while recognizing people’s needs may differ, and social justice for those marginalized in society. Inclusion means creating a welcoming environment and ensuring conditions for full and meaningful participation so that all people feel valued as members of the Libraries & Museums and the wider University community.

• Please describe in around 250 words your commitment to diversity, equity, and inclusion and how you would contribute to these priorities at Saint Louis University.

All participants must include a cover letter addressing qualifications for the position, curriculum vitae, and three current professional references.

Function

Libraries

Scheduled Weekly Hours:

Saint Louis University is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, gender identity, or other non-merit factors. We welcome and encourage applications from minorities, women, protected veterans, and individuals with disabilities (including disabled veterans). If accommodations are needed for completing the application and/or with the interviewing process, please contact Human Resources at 314-977-5847.