Manager, IT - OIT AV Engineering and Design

The Manager of AV Engineering and Design at Duke University’s Office of Information Technology (OIT) will lead the AV Engineering team and R&D efforts that bolsters the academic and administrative pursuits of Duke University’s diverse community. This role involves a dynamic blend of leadership, technical prowess, and strategic thinking, ensuring the seamless integration of AV-centric services across both the University and Medical System.

Working closely with stakeholders at various levels, you will oversee research, evaluation, design, creation, and support initiatives that align with Duke’s institutional objectives. You will be instrumental in fostering innovation through exploratory projects that assess internally developed and third-party tools within OIT’s centrally managed environment.

This position will partner closely with the Manager of AV Integration and Support to provide a cohesive approach to design, implementation, and support.  Fostering workflows for each team’s seamless approach to project lifecycle that continues to evolve the AV offering for all facets of the university ecosystem.  This is inclusive of consultation, design, monitoring, and efficiencies of support at scale.

The Manager AV Engineer and Design reports to the Director, Academic and Campus Technology Services in Duke’s Office of Information Technology.

Key Responsibilities:

• Perform various personnel functions including, but not limited to recruiting, hiring, performance management, utilization, leave request, scheduling, corrective action, salary setting with director, professional development and management of the institutional recognition and rewards for a diverse workforce.
• Lead and set direction for OIT-AV Engineering which includes ensuring proper staff alignment and support of an increasing service offering, lead efforts to review staffing level for services making recommendation for change as necessary.
• Provide daily operational oversight, including, monitoring and assigning tickets from the queue, reviewing survey results.  Staying in touch with staff through arranging one on one meetings with team members, regular team meetings, and coaching sessions with staff. 
• Provide oversight and participation with project architecture, design and management, outreach and general support for OIT Academic Campus and Technology Services’ core AV services, to include consultation, training and support for end users, local IT staff and other partners as appropriate.
• Collaborates early in the project lifecycle with OIT AV Manager, school/departmental stakeholders, OIT Media Architect, OIT Network Engineering and facilities management in AV systems integration and development projects.
• Interact with and present to customers of all levels of technical ability, to explain AV processes of varying complexity, and to document and incorporate customer requirements effectively.
• This position works closely with the OIT AV Manager by planning for, organizing, controlling, integrating, and completing AV engineering projects.
• Create, update and maintain print, online documentation for AV and interactive technology programs and services, inclusive of as-builts and line drawings for implementations.
• In accordance with established practices, develop methods and procedures to gather and synthesize quantitative and qualitative service-related statistics and user feedback; and create related usage reports.
• Define and implement key AV monitoring measurements for proactive optimization of uptime, support efficiencies, trends and report benchmarking to enhance services.
• Research and stay apprised of developments in AV and interactive technologies related to (but not limited to) web conferencing, video conferencing, video streaming, audio and video capture.  Consult closely with OIT's Media Architect and OIT's Network Engineering prior to releasing any technology to testing with the greater Duke community. 
• Work with customers and departmental/school administrators and technology leadership to understand their business models and goals and to help define strategy, content, and features for design of their digital media systems.
• Collaborate with other OIT departments (Shared Services and Infrastructure, Service Desk, etc) when designing, implementing and supporting systems and services.
• Participate in support request, integrations and implementations as necessary for OIT AV services.
• Actively participate in the Duke Digital Media Community group.  When appropriate; creating content for publication, organizing regular meetings featuring technology demonstrations and/or discussions on topics relevant to the Duke media community.
• Represents Duke on peer forums (responding to inquiries), collaborative organizations and key conferences/events.
• Perform other duties as required.

Qualification & Experience

Required

• Exceptional knowledge and experience with implementing and designing audio/video systems using exceptional components and integration/automation tools.
• Deep knowledge and experience with manufacturer’s products such as Crestron, Extron, Biamp, SONY, Panasonic and Epson.
• Strong knowledge of hardware and software collaboration tools such as Zoom, Zoom Room and Logitech.
• Strong oral and written communication and interpersonal skills, with specific strengths in communicating a range of project, functional and technical information to internal partners and external partners and end-users.
• Strong work ethic, project management skills and detail-oriented work style, with the ability to self-manage and work proactively and effectively to meet established deadlines and project goals.
• Ability to be an effective team member as a leader and individual contributor in a fast-paced, multi-project and multi-unit environment.
• High level understanding of Windows and Macintosh OSX operating system with respect to digital media and interactive technology applications and services.
• Demonstrated project management experience leading internal or external (vendor or subcontractor) development resources for the implementation of enterprise level media systems
• Demonstrated experience with project management workflows and software (e.g. Asana, XTen-AV or similar products)
• Minimum of three years developing and/or implementing digital and interactive media solutions (preferably in a university or large enterprise setting).

Preferred

• Understanding of federated identity management system integration with third party applications highly desired.
• Experience using XML with web services APIs highly desired.
• Web and shell script programming ability in UNIX-like environments (Unix, Mac OS X, Linux) desired.
• Technical skills and experience integrating media elements into websites using HTML, CSS and content management systems.

Education

Bachelor’s degree (Media technology or related field preferred), or an equivalent combination of education and experience.

*Flexible hybrid schedule

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.