Manager, International Student Advising Services

Colorado State University, United States

Updated: 26 days ago
Location: Fort Collins, COLORADO
Deadline: 22 Apr 2024

Posting Details
Posting Detail Information


Working Title Manager, International Student Advising Services
Position Location Fort Collins, CO
Work Location Position qualifies for hybrid/in-office work
Research Professional Position No
Posting Number 202400498AP
Position Type Admin Professional/ Research Professional
Classification Title Prof/Indiv Contrib II
Number of Vacancies 1
Work Hours/Week 40
Proposed Annual Salary Range $60,000-$61,000; salary is commensurate with experience and qualifications.
Employee Benefits
Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment to diversity, equity and inclusion , and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.
  • Review our detailed benefits information here.
  • Explore the additional perks of working at CSU here .
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  • Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in !
Desired Start Date 07/01/2024
Position End Date (if temporary)
To ensure full consideration, applications must be received by 11:59pm (MT) on 04/22/2024
Description of Work Unit
International Student and Scholar Services (ISSS) is one of several units within International Programs and fosters the education and development of over 2,000 international students, scholars, and faculty from over 100 countries, to enable them to achieve their academic, professional, and personal goals and objectives. ISSS team members provide advice, counseling, and advocacy on immigration, cultural, financial, academic, and personal concerns, and make appropriate referrals when necessary. Immigration services include immigration documentation and advising to nonimmigrant visa bearers at Colorado State University, as well as permanent residency processing for individuals in positions of permanent employment with the University. ISSS also supports a campus environment conducive to international education and intercultural awareness via educational, social, and cross-cultural programs for students, faculty, staff, and the community.
Colorado State University is a premier public research university established as the land-grant institution for the State of Colorado in 1870. CSU is committed to excellence, setting the standard for public research universities in education, research, and outreach for the benefit of the citizens of Colorado, the United States, and the world. The campus culture is driven by a desire always to do better and a vision to be the best place to learn, work, and discover.
Colorado State’s principles of community – inclusion, integrity, respect, service, and social justice – reflect our core values and support CSU’s mission and vision of access, research, teaching, service, and engagement. Each member of our community has a responsibility to uphold these principles when engaging with one another and acting on behalf of the University.
CSU is recognized in national rankings and is the school of choice for Colorado students, with a longstanding legacy of attracting the best and brightest nationally and internationally. The University has eight colleges, and resident student enrollment is approximately 33,000. With 2,000+ international students and scholars representing over 100 countries, the campus continues to adopt an international worldview. When these students arrive, they’re not alone; more than 20 percent of tenure-track faculty are international.
CSU is located in the city of Fort Collins, a dynamic community with a population of over 160,000. Situated 65 miles north of Denver at the western edge of the Great Plains and at the base of the foothills of the Rocky Mountains, Fort Collins is a gateway to world-class skiing, hiking, fishing, climbing, and biking, and has an average of 300 days of sunshine per year. Colorado has earned a worldwide reputation as an area that offers an unparalleled lifestyle, and Fort Collins represents the very best of Colorado.
Position Summary
The Manager for International Student Advising Services is responsible for ensuring that international students and scholars have an outstanding advising experience when interacting with the International Programs team. The Manager is responsible for ensuring a welcoming atmosphere in the Global Advising Center of Laurel Hall; developing easy access to information on the ISSS website; manageing video and email communications; enabling easy access to advisors through virtual and in-person appointments; training ISSS advisors as well as professional and student team members; and assessing customer and advising services.
The Manager supervises the ISSS front desk reception team in Laurel Hall. The position is the lead trainer for front desk team members on ISSS needs and oversees international student service scheduling, both in-person and virtual. As the Laurel Hall front desk is shared with Education Abroad, the Manager is expected to collaborate closely with the Education Abroad team to ensure that the needs of all visitors to Laurel Hall are well served. The Manager develops proper assessment tools to ensure that the goals for customer service and high-quality advising services are being met.
The Manager also serves as an international student advisor and is responsible for delivering high quality advising services. The position develops international student advising strategies and supports the development of processes and procedures for international students across the campus. The Manager will have regular contact with academic and administrative leaders across CSU regarding international student services.
The position will support other initiatives and responsibilities of the ISSS and International Programs teams. The Manager may serve on campus committees, may engage with local volunteer organizations, and will have other opportunities to support a variety of activities and programs across campus and within larger professional networks.
This is a full-time administrative professional position reporting to the Associate Director of International Student Services.
Required Job Qualifications
  • Bachelor’s degree
  • Four years of student-centered advising experience working with F and J visa regulations and procedures
  • Strong written, verbal, and interpersonal communication skills, with the ability to interact with a wide range of people at all levels of an organization, including culturally diverse communities
  • Mastery of immigration regulations affecting F-1 and J-1 international students and scholars
  • U.S. citizen or permanent resident status in order to serve as a Designated School Official for F-1 visa purposes and as an Alternate Responsible Officer for the Exchange Visitor Program.
  • The successful candidate must be legally authorized to work in the United States by the proposed start date. International Programs cannot sponsor a visa for this position
Preferred Job Qualifications
  • Strong commitment to the principles of diversity, inclusion, and equal access
  • Experience supervising and training students and/or professional employees
  • Experience managing a program or service
  • Experience using Sunapsis software or similar student records management software
  • Experience or training in intercultural adjustment
  • Experience living, studying, or working across cultures or within an international setting
  • Experience leading orientation programs or workshops
  • Ability to communicate with students in one or more languages in addition to English
  • Demonstrated leadership through broad institutional outreach or active involvement with NAFSA or other international education association
  • Master’s degree in a relevant field
Diversity Statement
Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.

Essential Duties


Job Duty Category Manage International Student Advising Experience
Duty/Responsibility
  • Manage efforts to ensure a welcoming advising atmosphere in the Global Advising Center of Laurel Hall.
  • Guide efforts of the international student services team to meet the needs of CSU’s vibrant and growing international student community.
  • Lead initiatives appropriate for a Manager in the Office of International Programs and with the International Student and Scholar Services team. This includes participation in appropriate meetings and committees, active support for advancing strategic priorities, and demonstrating a commitment to engaged leadership across the division.
  • Hire, supervise, and train the ISSS front desk professional staff team and front desk student team members. Collaborate closely with the Education Abroad team and International Programs colleagues on all Global Advising Center and front desk needs.
  • Provide initial support for international student advisors as they encounter difficult student immigration cases.
  • Lead training for all new international student advising professionals and provide ongoing mentorship and support to the ISSS advising team.
  • Manage the international student advisor schedule, centered on in-person advising, open advising, and remote advising options.
  • Manage the front desk Laurel Hall service schedule, including student team members, and back-up professional team members across International Programs.
  • Lead international student advising services assessment efforts, assessing relevant international student interactions and services provided by the ISSS team. Student satisfaction surveys will be administered by the Manager.
  • Oversee the assessment findings and make recommendations to leadership on enhancements to customer service, advising service, and other programs and services that provide international students with the best possible experience.
  • Responsible for completing the IIE Open Doors annual report.
  • Actively support special projects that enhance advising efficiencies and effectiveness. Examples include development of new online print and video-based resources, new strategic communication tools highlighting key international student deadlines, as well as a revamped ISSS website that clearly directs students and campus stakeholders to the information they need.
Percentage Of Time 50%
Job Duty Category International Student Advising
Duty/Responsibility
  • Serve as a Designated School Official for the F-1 student program of the Department of Homeland Security and Alternate Responsible Officer for the Department of State J-1 visa program. Evaluate required documentation and issue immigration documents for international students.
  • Maintain knowledge and stay current on changing F-1 and J-1 immigration regulations, research specific regulations as necessary to inform immigration decisions, extend derivative immigration benefits to nonimmigrant visa holders, and maintain University compliance with federal law and regulations.
  • Work within a number of database systems to facilitate effective implementation of immigration advising, document processing, and reporting, including, but not limited to, Sunapsis, Banner, and Slate.
  • Advise international students on a variety of immigration matters, including maintaining legal immigration status, document processing, and employment authorization.
  • Advise international students on their overall student experience, including navigation of the CSU system to maximize their University experience, cultural adjustment, academic issues, and personal and family issues.
  • Participate in and help lead team decisions on immigration/office policies and individual cases that present difficulty.
  • Provide guidance to offices across campus on how to work with international students in accordance with their immigration status and cultural norms, to include presentations on cross-cultural adjustment, supporting international students, enrollment requirements, ISSS services, and immigration regulations.
  • Implement or assist with programs such as orientation; cultural and educational events for students, faculty and staff; and community activities, including programs for special populations within the international student community.
  • Serve on appropriate committees within ISSS, International Programs, and across campus.
Percentage Of Time 45%
Job Duty Category Service
Duty/Responsibility
  • Represent the University, as appropriate, at conferences, symposia, and working groups devoted to international student and scholar issues.
  • Participate in professional listserv conversations, present at conferences, and serve on committees within professional organizations.
Percentage Of Time 5%

Application Details


Special Instructions to Applicants
Please upload a cover letter and resume that address all of the required and preferred qualifications. Be sure to include dates (month and year) for relevant experience, including international experience. Please also submit the names and contact information for three professional references. References will not be contacted without prior notification of candidates.
Completed applications must be received by Monday, April 22, 2024, at 11:59 p.m. (MT). For full consideration, applications must be received by the deadline; however, the posting will be kept open until the position is filled.
CSU is committed to the full inclusion of all qualified individuals. If you need assistance or accommodations with the search process, please reach out to the listed search contact.
Conditions of Employment Pre-employment Criminal Background Check (required for new hires)
Search Contact Amy Samar; [email protected]
EEO Statement
Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.
The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715, [email protected] .
The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836, [email protected] .
The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836, [email protected] .
Any person may report sex discrimination under Title IX to the Office of Civil Rights, Department of Education .
Background Check Policy Statement
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

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