Manager, Information Technology III

Health and Information Technology:

The Department of Health and Information Technology (Health IT) embraces a strong, customer-centered philosophy in delivering services. Through collaboration, we provide a robust, secure infrastructure and leverage technical tools to enable mission attainment.

The Opportunity:

The University of Central Florida (UCF) College of Medicine (COM) Health and Information Technology is seeking well-qualified candidates for a Manager, Information Technology III position. The Enterprise Systems Manager is responsible for the design, administration, maintenance, and performance of the core systems utilized at the COM and affiliated entities; including customized consumption of university core resources, as well as uniquely owned systems and services for the college. Acting as Unit Leader, the position will provide direct oversight of daily activities, own escalated incident resolution, champion system implementation efforts, and manage relationships with relative technical partners and vendors.

Responsibilities:

Operations, Systems Administration, and Technical Management:

• Act as Health Information Technology Enterprise Systems unit leader, overseeing the planning, architecture, installation, implementation, and maintenance of the core and unique systems and services for the College of Medicine and affiliated programs.

• Supervise Systems Administrators, guiding daily activities, including hiring, training, development, task assignment, and coaching.

• Perform high-level systems activities to maintain workload balance and service escalated tasks.

• Ensure systems/services are appropriately maintained, meet operational expectations, and align with security standards.

• Own the protection against technical vulnerabilities, as well as investigation and mitigation of incidents.

• Lead concurrent initiatives, including proposal, prioritization, scheduling, project planning, and communication.

• Generate detailed documentation for systems, workflows, change management, and project planning.

• Champion initiatives to deliver timely customized systems and applications to support the client base.

• Consume central services, working with campus colleagues to tailor the unique needs of the service environments.

Strategic Planning/Leadership:

• Coordinate with Health IT leadership to develop a sustainable, scalable, and consistent service model, aligning technical and business practices to support the college's and university's strategic goals and initiatives.

• Provide Health IT Leadership with technical documentation, Standard Operating Procedures (SOPs), analytical reports, and strategic road maps on service efforts and technical planning for the organization.

• Research and advise trends in technical innovation, related to healthcare, medical education, and biomedical research.

• Set annual/long-term unit goals, capture, and present unit/system performance metrics, seeking opportunities to improve efficiency.

• Maintain currency and communicate the Health IT Service Catalog for Enterprise Systems, pertaining to standardization of services, software, and devices offered and supported.

Outreach, Education and Training:

• Represent Health IT at college/university/external technical committees/forums. Seek opportunities to increase efficiency (software licensing, economies of scale procurement, standardization, redundancy in efforts and resources.

• Build and strengthen open collaborative relationships between all university IT units, Academic Health Sciences Center (AHSC) Departments, and health partners to align efforts across organizations, ensure transparency, manage expectations, as well as create awareness and a sense of common purpose.

• Coordinate strategic efforts between stakeholders in the development and enforcement of department, college, and university policies, procedures, and best practices.

• Maintain advanced working knowledge and competency for the unit, respective to the current and future state of the college's systems, through regular research, forum monitoring, educational programs, and conference participation.

Other Duties as assigned:

• Timely completion of all required university and college training and updates

• Contribute to the overall success of the College by performing all other duties and responsibilities, as assigned.

• Promote a positive work environment within Health IT while performing duties not specified above.

• Job duties will apply to all areas of the COM, UCF Health, and Burnett Biomedical Medical. There will be limited interaction with AHSC components and teaching hospitals for the time being. The level of interaction and collaboration will change to encompass the AHSC and teaching hospital as the efforts toward establishing and building out the campus.

Minimum Qualifications:

Bachelor’s degree and 6 years of relevant experience; or High School Diploma (or equivalent) and 10 years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• Experience with Microsoft Infrastructure products, such as Active Directory, Group Policy, SCCM/MECM, SCOM, SharePoint, IIS.

• Experience with delivering targeted services/systems; Linux, DataBase (SQL/MySQL) Mobile Device Management (InTune/JAMF), Secure Printing, Interface Engines.

• Familiarity with Cloud Services; strategy, hosting, virtualization, architecture, inter-connectivity.

• Familiarity with network technologies; port specifications, Firewall, DHCP, monitoring, and troubleshooting.

Special Instructions to the Applicants:

In addition to your application, please submit a cover letter and resume.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• Flexible work environment 

• And more…For more benefits information, view the UCF Employee Benefits Guide click here .

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Department

College of Medicine (COM) - Health Information Technology - Operations

Work Schedule

Monday - Friday 8:00 AM - 5:00 PM

Type of Appointment

Regular

Expected Salary

$89,076.00 to Negotiable

Job Posting End Date

Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.  Click on UCF's Equal Opportunity Statement to view the President’s Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. 

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.