Manager Information Technology

91501BR

Campus: Tempe

Mgr Information Technology

Job Description

The job posting is only open to current Arizona Board of Regents employees (Arizona State University, University of Arizona, or Northern Arizona University).

The College of Liberal Arts and Sciences seeks an experienced and skilled professional to join the technology team. As Manager of Information Technology, you will oversee the direct technical support needs at The College dean's office and participate in broader technical needs assessments and planning efforts throughout The College. You will be confident addressing technical challenges in high-pressure situations and experienced with real-time problem-solving.

Reporting to the Executive Director of Information Technology, the Manager of Information Technology will also interact with the extended technology team, including unit-level personnel and Enterprise Technology support, web, and information security. This role will support the executive director in working with academic units and centers across The College and representing college interests at the university level as needed.

The ideal candidate will be well-versed in ASU's enterprise suite of tools and applications (e.g., systems management, communications/collaboration platforms, project management and ticketing systems, A/V) and have a proven background in customer service. The candidate will also be a proactive planner, anticipating future technical challenges and needs and proposing solutions.

The Dean's Office environment sets the tone for The College, leading by example and ensuring that technology solutions comply with university policy and scaling to the size and scope needed to support our large and diverse faculty, staff, and student worker population.

Job Family

Information Technology

Department Name

College Of Lib Arts & Sciences

Full-Time/Part-Time

Full-Time

Scope of Search

Arizona Board of Regents

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$73,255 - $90,000 per year; DOE

Essential Duties

• Oversee endpoint device and software support, including desktop, laptop, tablet, mobile devices, A/V, software installation and updates, imaging and provisioning, Office 365, printer configurations, network connections and activations, Windows, and Mac.
• Oversee endpoint management tools (JAMF, SCCM, Active Directory, Group Policy).
• Manage technology in support of events, including A/V planning, setup and configuration, video conferencing, live-streaming, and coordinating with The College Events team to ensure a seamless experience for all parties.
• Work closely with The College Facilities team, college units, and Enterprise Technology to establish A/V standards and implement best practices for setup, use, and maintenance across The College.
• Manage college-level business workflows using enterprise tools. Explore and implement tolls to expand and improve existing workflows (and create new ones) to increase efficiency and reduce errors. Strive for continuous process improvement and automation.
• Create and manage a series of technology workshops to promote better use and best practices with enterprise tools within The College.
• Maintain a positive, friendly, can-do customer service approach in all situations. Foster trust and build relationships with other team members, college staff and faculty.
• Communicate clearly and frequently to ensure all colleagues and customers know what to expect and when.
• Maintain flexibility during peak times of the academic year (e.g., semester starts/ends, high-profile events, technology upgrades, and migrations), including after-hours and weekend support as needed.
• Work with ASU's approved vendors to build relationships and establish regular check-ins to stay abreast of new technologies and initiatives.
• Create technical documentation and one-sheets to empower customers and reduce overall support volume.
• Oversee and prioritize support tickets to ensure timely and thorough resolution of all requests.
• Support customers working in multiple modalities (e.g., in-person, remote, via Zoom and Slack, phone)
• Be available to represent and speak to the technology needs of The College in various settings as required.
• Serve as Brand Administrator for The College in enterprise instance of Qualtrics.
• Other duties as assigned

Minimum Qualifications

Bachelor's degree in Information Technology, Computer Information Systems, or related field AND five years of related experience, which includes three years of supervisory experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience working in a fast-paced, higher education environment.
• Experience managing support team members and student workers.
• Evidence of strong interpersonal skills and the ability to work productively with diverse teams possessing varying degrees of technical experience.
• Experience in continuous process improvement, automation and streamlining business workflows.
• Experience communicating clearly and professionally with all levels of employees and personnel (i.e., administration, faculty, staff, students and vendors) within a diverse environment.
• Evidence of autonomy and self-direction in day-to-day operations and projects.
• Experience using project management and ticketing tools to facilitate organized and efficient workflows.
• Experience supporting executive-level customers in deadline-driven environments.
• Experience managing A/V for large, high-profile events.
• Experience improvising and problem-solving in real-time during potentially stressful situations.
• Experience in maintaining focus within an ever-changing environment.
• Demonstrated commitment to fostering growth, inclusion and team building.

Working Environment

Activities are primarily performed in a regular, climate controlled office setting subject to extended periods of sitting, standing, walking. Visual acuity and manual dexterity associated with daily use of desktop computer; bending, stooping, reaching and lifting up to 20 pounds. Ability to clearly communicate to perform essential functions.

Flexible work option:
Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or departmental approval is required.

Department Statement

The College of Liberal Arts and Sciences is the largest college at ASU, organized in a divisional structure comprised of Humanities, Natural Sciences, and Social Sciences. The atmosphere is collegial, priorities are fluid and demands for assistance come from many directions. This position provides an opportunity to exercise initiative, work with very diverse populations and enhance leadership skills.

The College offers the greatest choice and diversity of studies of any school at Arizona State University, the largest public university in the United States. In addition to top academic programs, award-winning faculty and state-of-the-art lab and research facilities, The College offers unique opportunities to explore a vast spectrum of academic disciplines - from science and math to languages and philosophy - that few other colleges and universities can provide. With 12 schools, seven departments, three programs, 90 majors, 131 graduate degrees, and 40 world-class research centers and one-of-a-kind institutes, The College is redefining liberal arts and sciences education for the 21st century.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

The job posting is only open to current Arizona Board of Regents employees (Arizona State University, University of Arizona, or Northern Arizona University).

Application deadline is 3:00PM Arizona time on the date indicated.

Please submit a letter of interest explaining why you would like to work in a university setting, along with a detailed resume that clearly illustrates prior knowledge and experience meeting the minimum and desired qualifications stated in this requisition.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.